Operation II (HOS-2-722) Written Project Topic: W Hotel Hong Kong 81201-2B Group members: Yeung Ka Wai (101074847) Man Wai Yi (101150492) Ng Ka Hei (101235870) Kan Yin (101121496) Wong Tsz Ying (101302222) Contents 1. Summary 2. Introduction 3. Guest Area and Public Area 3.1 Lobby 3.2 Conference room and Ballroom 3.3 Swimming Pool 3.4 GYM and SPA 3.5 Other Public Area 4. References Summary The W Hotel in Hong Kong is a five-star luxury hotel and it opened in 19th January 2009. It is located at
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THE TAJ GROUP OF HOTELS The Company was incorporated in 1902 and it opened its first hotel‚ The Taj Mahal Palace & Tower‚ Mumbai‚ in 1903. The Company then undertook major expansion of The Taj Mahal Palace & Tower‚ Mumbai by constructing an adjacent tower block and increasing the number of rooms from 225 to 565 rooms. With the completion of its initial public offering in the early 1970s‚ the Company began a long term program of geographic expansion and development of new tourist destinations
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Cultural Diversity in Hotel Management and the Strategies for These Name: Huang- Wen Chao Student ID: 110082424 Class: Leading and Managing People Date: 02/09/2012 Table of Contents Abstract i 1. Introduction 1 2. Challenges of Cultural Diversity in Hotel Management 1 2.1 Managing Barrier and Discrimination 2 2.2 Training Challenge 3 3. Strategies for Challenges of Cultural Diversity in Hotel Management 4 3.1
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Contents of the Report 1. Cover Page 2. Table of Contents 3. Brief Introduction/Background 4. List of Department Exposures 5. Schedule of Duties 6. Significant Learning 7. Problems encountered and solutions made 8. Strength and weaknesses of the training 9. Suggestions and recommendations 10. Sample of the letter of application 11. Resume- updated ‚ should include your 2 practicum as part of your training 12. Documentations – recommendation letter‚ waiver‚ acceptance letter‚ MOA
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Report on Service Quality of Remington Hotel Introduction The concept of quality holds a central place in the hotel industry where servicing is the main part of the business. Lewis and Booms (1983) commented that service quality is “a measure of how well the service match with the customer expectations” on a consistent basis. Parasuraman et al (1985‚ p. 42) stated‚ “Quality is an elusive and indistinct construct” Quality is comparison between expectation and performance. Parasuraman et al (1988)
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NARRATIVE REPORT (AMPC Trainee) On-the-job training (OJT) is one of the best training methods because it is planned‚ organized‚ and conducted at the employee’s worksite. OJT will generally help the students to increase their productivity and skills. It also helps the students to become a young professional. This is one of the method by which students are able to apply the theories and computations that they have learned from school. It also helps the students to acquire relevant knowledge and
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An executive sum m ary for m anagers and executive readers can be found at the end of this article Customer satisfaction measurement in a business-to-business context: a conceptual framework Jeanne Rossomme Department of Marketing‚ College of Business Administration‚ University of Miami‚ Florida‚ USA Keywords Customer satisfaction‚ Business-to-business marketing‚ Industrial marketing‚ Relationship marketing‚ Organizational behaviour‚ Market research Abstract In practice‚ firms measure customer
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Project Report submitted as a partial requirement for the award of Master of Business Administration (M.B.A) Degree to CUSTOMER PERCEPTION TOWARDS AFTER SALES SERVICE OF SAMSUNG With special Reference to Kanpur Directorate of Distance Education Madurai Kamaraj University‚ Madurai Under the Guidance of Scholar Prof. M.A. Naqvi Mukesh Mathur Director‚ College of Management Studies‚ (Enroll.No.12345789 ) Kanpur-208001
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RANDY A. SPRECHER 8258 Sycamore Road Lusby‚ Maryland 20657 240-925-2193 Randy.sprecher@cengllc.com Decorated US Army Military Police and Corrections Specialist‚ now serving as a Security Training Supervisor for a Nuclear Facility seeking a position in areas and expanding my Security experience. I have an extensive‚ diversified background in security and its programs. Experienced in enforcing all operational‚ functional‚ and mission assurance aspects of the physical security program which includes
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successfully completed my 10 weeks of Industrial Training that begins on June 25‚ 2012 until September 1‚ 2012. I also would like to extend my thankfulness to my parents‚ Mohd Kassim Abd Rahman and Nismah Hussin and my siblings for their never ending support in terms of moral and financial support. As for my Academic Supervisor‚ Dr. Lim Yee Yan‚ I thank you for your reprimand and guidance during my training and the completion of my technical report. Last but not least‚ I would like to extend my big
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