THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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99 Legendary Customer Service Quotes Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton‚ Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives
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The internet is a global network of networks using universal standards to connect millions of different networks (Laudon & Laudon‚ 2012). With millions of people trafficking the networks everyday it is virtually impossible to monitor all unethical behaviors. Throughout the internet there are people who are publishing false information‚ using fake identification‚ hacking accounts for financial benefits‚ or countless other criminal acts and there is no way of stopping all of them. The internet is open
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The Internet Protocol (IP) is the principal communications protocol used for relaying datagrams (packets) across an internet work using the Internet Protocol Suite. Responsible for routing packets across network boundaries‚ it is the primary protocol that establishes the Internet. • An Internet Protocol address (IP address) is a numerical label that is assigned to any device participating in a computer network that uses the Internet Protocol for communication between its nodes. • Internet
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Impact of Internet A network via which information is displayed globally. It is the best medium. The topic is both beneficial and detrimental. Definition: Internet is a network which connects the whole world‚ from which we automatically think of www which represents World Wide Web. It covers a wide spectrum. We must admit that it is one of the most astounding achievements of the 21st century. It is a medium by which people are virtually (intangible- unseen but it is there) connected. People are linked
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under the Branch Account Manager (BSSM)‚ Mr. Goni. There I was constantly in touch with the bank’s customers where I got a chance to observe the customers’ behaviors and listen to all their complaints. I also got the opportunity to interview them at that point. This point was beneficial for me as I could directly observe the manager-customer dynamics and how the service quality varied with each new customer. Shahjalal Islami Bank Limited was established as a public limited company on 1st day of April
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Definition of X- Internet Many people think the Internet and the Web are the same thing. They’re not. The Internet is a piece of wire that goes from me to you and from me to 300 million other people in the world. The Web is software that I put on my end of the wire‚ and you put on your end -- allowing us to exchange information. While the Internet (the wire) evolves gradually‚ the software on the wire can change quickly. Before the Web‚ other software was clamped onto the Internet. WAIS‚ Gopher‚
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What is the internet? The Internet is a worldwide collection of computer networks‚ cooperating with each other to exchange data using a common software standard. Through telephone wires and satellite links‚ Internet users can share information in a variety of forms. How does it work? Internet allows users to: connect easily through ordinary personal computers and local phone numbers‚ exchange electronic mail (E-mail) with friends and colleagues with accounts on the Internet‚ post information
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History of the Internet Where would we be without the Internet today? Many of us take this extraordinary technology of networking for granted and is so intertwined into our lives that we would be lost without it. The start of the Internet began with the race for the first man on the moon and the start of ARPA. With the advent of the Internet many people started to formulate ideas to start up business opportunities and make more money than they ever dreamed of making. Some of these businesses kept
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