THE LEVEL OF CUSTOMER SATISFACTION OF DOK ALTERNATIBO PRODUCT USER’S IN BANSALAN An Undergraduate Research Presented to the Faculty of the College of Business Administration Program University of Mindanao Bansalan Campus Bansalan‚ Davao del Sur In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Business Administration Major in Human Resource Management Major in Financial Management By: Lianne Mae P. Teves
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2.1. Customer satisfaction definitions. Customer satisfaction has also been defined by another author as the extent to which a product’s perceived performance matches a buyer’s expectations (Kotler et al.‚ 2002‚ p. 8). According to Schiffman & Karun (2004) Customer satisfaction is defined as “the individual’s perception of the performance of the products or services in relation to his or her expectations” customer satisfaction could be the pleasure obtained from consuming an offer.
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Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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Restaurant Customer Satisfaction Surveys Can Keep Your Customers Coming Back Keep your customers coming back and recommending your restaurant to others with help from restaurant customer satisfaction surveys. Restaurant customer satisfaction surveys give you quantitative insight into the opinions and attitudes of your customers. You’ll obtain facts about what they want‚ what they expect‚ and if they plan to return to your restaurant again. If results show that your restaurant does not meet your
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Concept of Patient Satisfaction Nursing theories gives directions and guidance for structuring nursing practice and also these theories are the part of nursing education and research. Many of the nursing theories are based on the concept of caring. Watsons Human caring theory one of the well-known caring theory. The institution I work for uses the caring model which is based on the human caring theory of Jean Watson. “Transpersonal Caring Relationship” is the foundation of her theory. Watson based
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Performance Appraisal and Job Evaluation Process A case study on “Dada Corporation” Introduction Page# a) History of the organization 2 b) Objective of the organization 3 c) Function of the organization 3 d) Role of the organization in the Economic Development of Bangladesh 5 e) Organizational Structure 7 f) Mission of the organization 9 g) Vision of the organization 9 Research Methodology a) Rationale of the study 10 b) Objectives of the study 10
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Customer Satisfaction Strategies What is customer satisfaction? We are in the midst of a revolution in business. Some call it a customer revolution‚ others a quality revolution‚ others a service revolution. Organizations are attempting to obtain increased customer satisfaction by focusing on the quality of their products and the service provided. This movement toward quality has produced significant benefits but just like other business fads‚ joining and adopting the religion does not insure
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Customer satisfaction is an important issue in a business because it drives revenues‚ market share‚ and competitive strength. Organisations often think the way to measure customer satisfaction is to examine the number of customer complaints. The problems with this method is that it is reactive‚ it only responds‚ if at all‚ after the event and it does not really measure satisfaction only dissatisfaction. Some important factors that help us understand and determine how satisfied or dissatisfied
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Microsoft Antitrust Case Did Microsoft violated the Antitrust Law? Microsoft Antitrust Case Introduction: Microsoft was formed in 1975 by a university drop out in his junior year called Bill Gates. Bill Gates has been successful to achieve the company’s vision‚ “we want PC on every desk in every home and office”. Microsoft which is a massive company today was only a small company in 1983. It headquarters contained only a small building next to the Burgermaster in Bellevue and another
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Microsoft in 2005 As their 2005 fiscal year came to a close‚ Bill Gates and Steve Ballmer could reflect on the last year as well as the previous five years-with mixed emotions. Microsoft had slowed down after two decades of spectacular growth in revenues‚ profits‚ and stock price (see Exhibits 1‚ 2‚ and 3). Although Microsoft remained one of the most valuable and profitable companies in the world‚ its two core products‚ Windows and Office‚ had been experiencing anemic growth in revenues and profits
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