Measuring Customer Expectations of Service Quality: case Airline Industry Logistics Master ’s thesis Ekaterina Tolpa 2012 Department of Information and Service Economy Aalto University School of Economics Measuring Customer Expectations of Service Quality: case Airline Industry Master’s Thesis Ekaterina Tolpa 06.06.2012 Information and Service Management Approved in the Department of Information and Service Economy _____________ and awarded the grade _______________ _________________________________________
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TOPIC: Privatization‚ commercialization and deregulation of airports – incentives for airport to compete and maximize profits. Increasing importance of airport concession revenue – affects performance of different airport regulations‚ and leads to evolving vertical relationships. As competition in the airline market intensifies‚ airport-airline relationship becomes increasingly important. Discuss the impacts of airports on airline competition – focus on airport performance and airline-airport
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the airline industry is relatively high. Ryanair being Europe’s largest low-cost carrier‚ the largest airline in Europe in terms of passenger numbers and the largest in the world in terms of international passenger numbers; would deter anyone in entering in to a competitive industry Bargaining power of buyers –is high as price sensitivity remains high. Buyers can either travel on legacy airlines such as British Airways or low-cost airlines such as Ryanair‚ this strengthens their bargaining power‚ however
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nation’s aspirations to benefit all citizens and worldwide travellers. Such service takes the form of a no frills - low airfares flight offering‚ 40%-60% lower than what is currently offered in this part of Asia. The story of emergence of AirAsia is similar to Ryanair‚ since both carriers underwent a remarkable transformation from a money-losing regional operator to a profitable‚ low cost airline. AirAsia was initially launched in 1996 as a full-service regional airline offering slightly cheaper
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JetBlue Case Analysis Executive Summary JetBlue airline was founded by David Neeleman who is a Brazilian born entrepreneur. His goal was to single handedly create a unique airline that was innovative for the current market. The low fare airline was designed for customers who needed to travel at affordable prices‚ and which would essentially create a new strand of business. Named JetBlue‚ Neeleman’s airline originally traveled to various cities around the United States‚ but has recently entered
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leading and largest low-cost carrier in Asia‚ services an extensive network of 85 destinations. Within 10 years of operations‚ it has carried over 152 million guests and grown its fleet from just two aircraft to 106. The airline today is proud to be a truly ASEAN (Association of Southeast Asian Nations) airline with established operations based in Malaysia‚ Indonesia‚ Thailand‚ Philippines and Japan. This is complemented by AirAsia X‚ its low-cost long-haul affiliate carrier that currently
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Bhd in 2001‚ with a vision to make air travel more affordable to Malaysians. With that in mind‚ Tony and his three partners bought over AirAsia from its owner DRB-Hicom. Tune Air’s initial project was to remodel AirAsia into a low fare no frills carrier after successful low fare airlines such as U.S.-based Southwest Airlines and Dublin-based Ryanair and create a new aviation product in Malaysia. Under Tony’s leadership‚ the fledging airline with a RM40 million debt became a blooming‚ thriving business
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Figure 5.1 – Assessment of influence of factors of the external and internal environment on creation of new air carrier (Source: developed by author) As a result of the carried-out analysis it is possible make a conclusion that presently the recommended direction of strategic development corresponds to a state when it is necessary to implement the weakness - opportunity strategy (mini – maxi) directed on minimization of weaknesses of the enterprise and use of opportunities of the market of air transportation
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Cento (2009)‚ the core business of full-service carriers including passenger‚ cargo and maintenance. In recent years‚ full service airlines are facing different challenges including the increasing competition‚ market shifts and the change of customer needs. This essay is to analysis the three main difficulties faced by full service airline and suggests some improvements. 2.1 Competition: Full-service airline VS Low-cost airline The development of Low-cost airline is growing fast in recent decades and
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environment of the European low fare airline industry is influenced by the liberalisation efforts of the European Union aimed at improving competition‚ brought in via a number of the pan-European legislative measures (Sørensen 2005). Increase in the utilization of videoconferencing as a substitute for business travel is another macro environmental factor that has impacted the low fare airline industry. Third factor is the internet that has decreased the distribution costs for airlines and has increased
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