Tuesday‚ February 5‚ 2013 Communication Notes Chapter 3 – Hearing vs. Listening • Hearing- the ear’s physical response of sound waves. o Hearing uses 1 of the 5 senses • Listening- the brain’s response and interpretation of surrounding stimuli o The best speakers are the best listeners o Listening uses all of the 5 senses • Five Basic parts of the ear: o Outer Ear- the fleshy part of the ear that is comprised of the Pinna and
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do not like change however there are approaches that can be taken to help lessen and in some respects alleviate the concerns that come from change. The three approaches that I believe will assist in managing the resistance to change in the hospital nursing scenario would be education and communication; participation; and negotiation. Since the proposed change seems to be based on a new concept or idea there appears to be a lack of information and knowledge that would be aided by the first two approaches
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Managing Employee Relations * Relationship between an employer and employees lies at the heart of what makes an organisation effective. * Employees have power to allow organisation to meet and exceed its objective or to fail. * Highly motivated employees= more productive‚ engaged and greater contribution towards its overall direction and success. * Demotivated employees= high absenteeism‚ poor time keeping‚ low productivity‚ strikes (collective strike) ‚ working to rule= undermine
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Define conflict in your own terms Alexander Wong Conflict and Conflict Resolution Dr. Richard Holton Date: 03-06-2013 Conflict in my own terms Without looking into a dictionary for the meaning of the word conflict‚ to me it is define as a problem in a situation that can be internal‚ external‚ or/and both. There can be many different situations where conflicts can occur. We can experience conflict in our personal life‚ workplace‚ within ourselves‚ and on a universal level. People often have
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Managing Customer Value Apple‚ L’Oreal & Ikea Case Study This assignment is about three different case studies for Apple L’Oreal and Ikea. Each member has performed research on their respective parts. It outlines how each organization improves different types of marketing strategies to satisfy their consumers. Group Members: Abdul Wasay Irfan TP021459 Arash Samimi TP020830 Reza Shalbafan TP029903 Intake Code UC2F1210E-BUS Module Code BM028-3.5-2 Module Title Managing Customer
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Organization X has strongly suggested that the contract will not be extended fact‚ be offered to another organization. The problems have been traced to your department/section. One of your team members tardy in processing the orders and sending them through to the necessary supply department when representatives from Organization X have contacted the team member to confirm about delivery times‚ they have received vague assurances‚ but the goods ordered have either on time ‚ or the orders have not been
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Conflict Resolution Merriam-Webster (n.d) defines conflict as‚ “the opposition of persons or forces that gives rise to the dramatic action in a drama or fiction”. Interpersonal conflicts‚ whether they are between family members‚ students and teachers‚ employees and supervisors‚ or groups‚ have certain elements in common. Coser (1967) asserts that conflict is "a struggle over values and claims to scarce status‚ power‚ and resources‚ in which the aims of the opponents are to neutralize‚ injure‚ or
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ORGANISATIONAL CONFLICT CONFLICT :- The term conflict may mean different things to different people. It can be defined as an expression of disagreement or hostility ‚aggression‚ rivalry‚ competition and misunderstanding between individuals or groups in the organization. A simple definition of conflict is that it is any tension which is experienced when one person perceives that one’s needs or desires are likely to be thwarted or frustrated. Conflict is a clash of interests‚ values‚ actions‚ views
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THE CONFLICT PROCESS The conflict process can be seen as comprising five stages: potential opposition or incompatibility‚ cognition and personalization‚ intentions‚ behavior‚ and outcomes. The process is diagrammed in Exhibit 13-1. Stage I: Potential Opposition or Incompatibility The first step in the conflict process is the presence of conditions that create opportunities for conflict to arise. They need not lead directly to conflict‚ but one of these conditions is necessary if conflict is to
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Managing Change in an Organization Change within an organization can lead to growth and success. Robbins and Judge (2011) define change as “making things different” (p. 592). Companies go through change for different reasons; these reasons are referred to as forces of change. Resistance to change is common and occurs for different reasons. There are techniques to manage resistance to change. To begin a change in services‚ organizations must first weigh factors that will affect the implementation
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