carried out by me as a part of MBA (IB) curriculum . It is an original project done by me and no part of the project is taken from any other project or materials published or otherwise or submitted earlier to any other college or university. The report is an authentic record of my work carried out by me under the guidance of Mr. HARENDER KUMAR in AIBS. ACKNOWLEDGEMENT It is said that the world is different on the paper and in reality. The knowledge that I gained
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customer value‚ satisfaction‚ and loyalty? 2. What is the lifetime value of a customer‚ and why is it important to marketers? 3. How can companies cultivate strong customer relationships? 4. What is the role of database marketing in customer relationship management? MARKETING MANAGEMENT AT RITZ-CARLTON The Ritz-Carlton hotel chain‚ owned by Marriott International‚ is known throughout the world for its singular focus on providing exceptional service and luxurious amenities. This customer-centered
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JBR-07662; No of Pages 7 Journal of Business Research xxx (2012) xxx–xxx Contents lists available at SciVerse ScienceDirect Journal of Business Research Green marketing ’ functions in building corporate image in the retail setting☆ Eunju Ko a‚ Yoo Kyung Hwang a‚ Eun Young Kim b‚⁎ a b Yonsei University‚ Department of Clothing & Textiles‚ Yonsei University‚ Seoul‚ Republic of Korea Chungbuk National University‚ Department of Fashion Design Information‚ 410 SungBong Ro‚ Cheongju‚ Chungbuk
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(Paper Codes / Numbers revised as per suggestions made in the Standing Committee meeting held on Thursday‚ 19 th March‚ 2009) Annexure – III UNIVERSITY OF DELHI MASTER OF COMMERCE (M.COM.) (Revised Semester based Course Proposal) Rules‚ Regulations and Course Contents Semester I Nov./Dec. Examination 2009 Semester II April/May Examination 2010 Semester III Nov./Dec. Examination 2010 Semester IV April/May Examination 2011 M.Com. Syllabus as per revised course structure to be effective
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and analysis is to identify the current strategy of Ryan Air using various models and strategies to develop a better future for Ryan Air. As this report addresses different aspects of Ryan Air with the help of Porter’s 3 Generic Strategies and the justifications using the value chain model has helped in the analysis of the real focus of RyanAir. This report also addresses the various control systems with the implementation of the strategy for Ryan Air together with the leadership styles of Michael O’Leary
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Inger A. Pause iPEC Coach Certification Program Class of MA-16b Susan Scott’s Fierce Conversations Book Report “Fierce Conversations: Achieving Success at Work & in Life‚ One Conversation at a Time” ~Let’s Talk~ Author’s Major Premise Our conversations are either improving relationships‚ eroding relationships‚ or keeping relationships at status quo. The success we find at work‚ in our relationships‚ and‚ ultimately‚ in our lives then depends on our ability to consistently engage in productive
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chicken rice fast-food restaurant and a chain of HALAL family restaurants operated by TCRS Restaurants Sdn Bhd‚ a company incorporated in Malaysia‚ which was established in June 2000. With grandmother ’s traditional secret Hainanese chicken rice recipe brought down from generations and maternal grandmother ’s treasured recipe from Penang‚ the best of both grandmothers ’ recipes were perfected and introduced into the menu. With the successful growth of TCRS in their domestic markets‚ they plan to spread
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Adapting Marketing to the New Economy In this chapter‚ we will address the following questions: 1. What are the major forces driving the new economy? 2. How are business and marketing practices changing as a result of the new economy? 3. How has the Internet changed the way marketers use customer databases and practice customer relationship management? MARKETING MANAGEMENT AT NTT DOCOMO All over Japan‚ NTT (Nippon Telephone and Telegraph) DoCoMo makes money when mobile phones ring. Loosely
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Module Title: Services Marketing Module Code: MC6061 CASE STUDY: Creating a drama at T.G.I. Friday’s Table of Contents What are the connections between theatre and T.G.I. Friday’s? Is the dramaturgical analogy a good one? Why? 3 What is meant by a critical incident? How can TGI Friday’s identify what constitutes a critical incident and assess whether it has achieved customer satisfaction? 4 Analyse the service interaction process at T.G.I. Friday’s based on the following concepts/models:
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Mrs. S. Brinda Madam‚ Dean Academics And Mrs. C. Savithri Madam‚ Head‚ Department Of Commerce For Initiating This Project Work. It Has Been Rewarding And Experience And I Shall Always Be Thanks Full For It. I Convey My Sincere Gratitude To My Project Guild Miss. Anantha Lakshmi Assistant Professor‚ Department Of Commerce For Her Continues Assistance‚ Constructive Suggestion And Encouragement Right Conception Of The Idea Till The Completion Of The Project. TABLE OF CONTENTS S .No
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