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    Exam 2 Operations Management

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    Exam 2 1. award: 0 out of 10 points     The objective of strategic capacity planning is to provide an approach for determining the overall capacity level of labor-intensive resources. | False | 2. award: 10 out of 10 points     Best operating level is the volume of output at which average unit cost is minimized. | True | 4. award: 10 out of 10 points     Overtime and personnel transfers are solutions to capacity problems in the intermediate term.

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    You are the manager of a small accounting practice and lately you have noticed that absenteeism has been increasing. You suspect it is because of the extra workload that the company now has due to acquiring several new major accounts. However‚ you do not have the budget as yet to employ more staff in order to cover this extra work.. This has resulted in the existing staff becoming increasing disgruntled with the working conditions and long hours .Describe and explain TWO theories of motivation as

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    Question 1 A single machine work center has five jobs assigned to it. They are labeled‚ in the order of their arrival in the shop‚ as jobs A‚ B‚ C‚ D and E. The work center may work on only one job at a time and must complete any job it starts before starting another job. Job A has a processing time of 6 days and is due to the customer in 9 days. Job B has a processing time of 2 days and is due in 16 days. Job C has a processing time of 4 days and is due in 10 days. Job D has a processing time

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    strategies for growth: ee market penetration‚ ne market development‚ en product development‚nn diversification downsizing: eliminate products/units that are not profitable/no longer fit the overall strategy prod and serv lvls of prod core cust. value > actual prod: features‚ design‚ packaging‚ quality‚ brand name > augmented prod: warranty‚ after-sale serv.‚ prod support‚ delivery/credit prod+serv class consumer prod: convenience‚ shopping‚ specialty‚ unsought industrial prod: materials+parts‚ capital

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    main participants of business? What are the main activities? What other factors have an impact on the conduct of business in the United States?The main participants of business are employees‚ customers‚ and owners. The main activities are managementmarketing‚ and finance. The other factors that have an impact on the conduct of business in the United States are economic systems‚ the free-enterprise system‚ the concepts of supply and demand‚ and the role of competition. 4. What are four types of

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    control system 1) To combine the ideas of all levels of management in the preparation of a budget. 2) To coordinate all the activities of the business so that each is part of an integral total. 3) To centralized control for example to control each function so that the best possible results may b obtained. 4) To decentralizes (delegate) responsibility to each manager involved. 5) To act as a guide for management decision when unforeseeable conditions affect the budget.

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    and information processing. Whereas a foodservice operation is a product processing operation‚ with a significant element of customer processing‚ and limited information processing. 9. contents of hospitality management: DEFINITION Hospitality management is the professional management of a hospitality exchange process in a commercial environment. CONTENTS The contents of it are the hospitality exchange process (focus on how organizations deliver their product/service to the consumer) and

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    out of four (4) questions. Question 2 (a) Identify and explain FIVE (5) roles of Henry Mintzberg’s managerial roles. (15 marks) (b) Describe the following terms: i. Centralisation (2 marks) ii. Span of control (2 marks) iii. Work specialisation (2 marks) iv. Formalisation (2 marks) v. Chain of command (2 marks) [Total: 25 marks] Question 3 (a) Explain

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    Financial Management Questions bank Note: these questions could be increase over the time: Chapter 1: The Role of Financial Management Top of Form 1 1. "Shareholder wealth" in a firm is represented by: [pic]the number of people employed in the firm. [pic]the book value of the firm’s assets less the book value of its liabilities. [pic]the amount of salary paid to its employees. [pic]the market price per share of the firm’s common stock. 2. The long-run objective of financial

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    Behavioral Management Interview Questions Describe the work environment or culture and its management style in which you have experienced the most success. Tell me about a time when you had a reporting employee who performed very well. The employee exceeded goals and sought more responsibility. Describe how you handled this situation day-to-day and over time. Describe three components of your philosophy of management that demonstrate what you value and add‚ as an individual‚ to an organization’s

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