* * LO1: Delivering Value to Customers * * The Marketing Philosophy and its Relevance to Corporate Culture * Marketing philosophy: holds that achieving organisational goals depends on determining the needs and wants of target markets and delivering the desired satisfactions more effectively and efficiently than competitors. * Takes an outside-in perspective: * Starts with the well-defined market‚ focuses on customer needs‚ coordinates all the marketing
Premium Marketing Customer
Introduction McDonald’s is the leading food service retailer. McDonalds have more than 30‚000 restaurants in 119 countries. McDonald’s manage this system based on geographic system. It is the world’s largest chain of hamburger fast food restaurants serving nearly 47 million customers daily. McDonald was one of the largest global restaurant chain at one time‚ but there are many competitors now‚ multi-brand operator like Yum Brand (KFC‚ Taco Bell‚ Pizza hut) and sandwich chain Subway. In addition
Premium Management Human resource management
First Essay: “Focus on this Learner” Rita Karen Law Trainer: Mr. Meza August 6‚ 2013 First Essay: “Focus on the Learner” A unique human ability is to be able to create and use language to communicate to each other. Humans learn their culture through communication using their linguistic competence and performance. In an article written by Elwyn C. Lapoint‚ “Cultural Content in Introductory Linguistics” he states that “This holistic view
Premium Learning Motivation United Kingdom
A Term paper on CUSTOMER SATISFACTION AND BEYOND Subject: Sales management Submitted to: Mr. Raghunathan Submitted By: Group: 13 Praveen Kumar Jha (09234) Ravi Teja Reddy. S (0409020) Ramya. K (09238) Shwetha Reddy. T (0409018) Krishna Sumanth .C (0409004) Executive summary: Business industry today is complex. There are big competitions in every business. That is why many research and study are being conduct for their continuous growth. Customer’s loyalty is one factor that can
Premium Sales Customer service Customer
cultures‚ industries‚ companies.” (Gosling and Mintzberg‚ 2003‚ 59) The worldly mindset involves getting into worlds outside one’s own. They contend that worldly managers get out of their offices to spend time where products are produced‚ where customers are served and where environments are threatened. (Gosling and Mintzberg‚ 2003‚ 59) To gain a worldly perspective‚ managers should immerse themselves in another context so they can see their own world from a different view and enable themselves
Premium Management Strategic management
http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/1094670506294666 Journal of Service Research 2006; 9; 113 Denish Shah‚ Roland T. Rust‚ A. Parasuraman‚ Richard Staelin and George S. Day The Path to Customer Centricity http://jsr.sagepub.com/cgi/content/abstract/9/2/113 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service‚ University of Maryland Additional services and information
Premium Marketing
McDonalds vs. Kentucky fried chicken (KFC) Introduction Started Out as a small drive through in 1948 by two brothers Dick and Mac McDonald. McDonalds expanded its operations to countries outside the U.S.A (119 Countries and Over 33000 outlets. In addition McDonald opens a new restaurant in every three hours Total Quality Management in McDonalds Total Quality Management is an enhancement to the traditional way of doing business. It is a proven technique to survival in the world class competition
Premium Quality assurance Total quality management Improve
Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
Premium Customer service Customer Good
CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
Premium Customer satisfaction Customer
CUSTOMER PROFITABILITY ANALYSIS: CHALLENGES AND NEW DIRECTIONS Summary This article presents the concept of modifying cost accounting system in order to provide measurements from a customer profitability viewpoint. Most management accounting systems focus on products‚ departments or geographical areas‚ which have little to do with customers. A questionnaire was sent to marketing managers and marketing controllers and interviews with respondents. Much of this article draws on qualitative responses
Premium Customer service Cost accounting Customer