Australian Journal of Business and Management Research Vol.1 No.4 [108-116] | July-2011 CUSTOMERS’ PREFERENCE FOR E – BANKING SERVICES: A CASE STUDY OF SELECTED BANKS IN SIERRA LEONE R. A. GBADEYAN (Corresponding author) BSc‚ MBA(Zaria) MSc‚ Ph.D(Ilorin) Institute of Public Administration and Management (IPAM)‚ Department of Business Administration‚ University of Sierra Leone‚ A. J. Momoh Street Tower Hill‚ Freetown‚ Sierra Leone. Email: drgbadeyan@hotmail.com(Corresponding) timigbade@yahoo
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Running Head: EFFECTIVE MANAGEMENT The Innovative Leader: Skills for Effective Management Tiffany Anderson Submitted to Dr. Liz Lentz-Hees In Partial Fulfillment of the Requirement for WED 398 Special Problems Southern Illinois University Kirtland AFB‚ New Mexico August 17‚ 2004 Abstract It is understood that management‚ which is defined as the act‚ manner‚ or practice of managing‚ handling‚ supervision‚ or control directly affects almost every aspect of the workplace (American
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Report On Customer Service in Telecom Sector (A case study on Banglalink) Course code: BUS 214 Course Title: Business Communication Submitted to Mr. Tanvir Ahmad Torophder Course Instructor Submitted by Group Name: The LEGENDS of BBA |Name |ID |Md. Ahadujjamanrony 1001010131 |Faglul Karim Raihan
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Europe and Japan‚ these 3 head quarters hold the 3 Ping Factories based where golf clubs are made for all over the world. Customer service and Custom Fitting is a major part of the business. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a
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USING INFORMATION TECHNOLOGY TO IMPROVE FOOD SERVICE SUBMITTED BY: VICTORIA BERAHMANDPOUR PROFESSOR: PATRICK DEELY IS535 DATE: 12/15/12 Table of Contents Abstract 3 Brief Company background 4 Discussion of business problem(s) 5 High level solution 6 Benefits of solving the problem 7 Business/technical approach 8 Business process changes 9
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| Bank Customer Service Call Center: Handling Customers | | | Introduction: A customer service officer or personnel often face problems handling difficult or irritated customers. Officers or personnel need to know the correct method of handling these people in the best possible way in order to give customers customer service satisfaction and also to retain customers from going elsewhere for the services they need. An example would be banking services‚ mobile network services‚ etc.
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Introduction: customer service are All interactions between a customer and a product provider at the time of sale‚ and thereafter. Customer service adds value to a product and builds enduring relationship. in this report I will be talking about the customer service in retail for the three retailers john Lewis department store boots and pc world customer service will help deal with any problems encountered by the customer‚ for example if a customer has a problem regarding their goods they would
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Management A.Y. 2010-2011 CASE ANALYSIS Susan Munroe‚ Service Customer Submitted to: Mrs. Cristina Naguit Submitted by: LEADER: Fernandez‚ Marvin T. MEMBERS: Lansangan‚ Chimova Parker‚ Harley Mae P. Quioc‚ Christian Paolo Santana‚ Karen F. June 29‚ 2010 Introduction The fast pace of advances in industrialized locations has increased the need for service‚ a process that creates benefits by facilitating either a change in customers‚ a change in their physical possessions‚ or a change
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Wal-Mart ’s Customer Service Perspective Karen E. Wilkerson TUI BSBA Integrative Project BUS 499 Module 2 SLP Dr. Thurgood February 17‚ 2012 Wal-Mart ’s Customer Service Perspective Customer service is interaction with your company ’s clients. Ultimately‚ businesses are in business to make money; profitability cannot be achieved without customers. Customer service representatives provide much of this direct interaction‚ although almost anyone‚ from any position in an organization‚ may be
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Customer Services Report I am working as Assistant Head of the Customer Service Department. The profits last year made a decrease which resulted in increase for competitors in the Travel and Tourism Industry. First Impressions My first impressions on Alton Towers were that the company image that currently stands is very good‚ the logo is bright and it also shows that the company is the wonderland that people want to visit‚ the premises which holds Alton Towers is immaculate. When you first walk
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