A research work on Employee Satisfaction measurement with special reference to KRIBHCO‚ Surat Ekta Sinha Asst. Professor‚ Uka Tarsadia University‚ Gujarat Abstract: This research work has been done to measure the satisfaction level of employees with special reference to KRIBHCO‚ Surat. Today to sustain in such a competitive market its very important to retain good employees‚ that contribute towards the attainment of Organizational goal and customer satisfaction as well. Many researchers have
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solution to the problems. \ DATA SOURCE Research included gathering both Primary and Secondary data. Primary data is the first hand data‚ which are selected a fresh and thus happen to be original in character. Primary Data was crucial to know various customers and past consumer views about bikes and to calculate the market share of this brand in regards to other brands. Secondary data are those which has been collected by some one else and which already have been passed through statistical process. Secondary
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• Berry‚ Brodeur 1998 ten domains of satisfaction‚ 1990 to 1998 • Buchanan‚ R. and Gilles‚ C. 1990Value managed relationship: The key to customer retention and profitability"‚ European Management Journal‚ vol 8‚ no 4‚ and 1990. • Buckinx W.‚ Geert Verstraeten‚ and Dirk Van den Poel 2007 Predicting customer loyalty using the internal transactional database‚" Expert Systems with Applications‚ 32 (1). • Carrol‚ P. and Reichheld‚ F. 1992‚ the fallacy of customer retention"‚ Journal of Retail Banking
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Analysis and Interpretation: Demographic Factors: Age Of the Respondents: Age of Respondents Less than 25 35-45 25-35 More than 45 Total Frequency 14 23 9 4 50 Percent 28.0 46.0 18.0 8.0 100.0 Age Of Respondents 25 20 15 10 5 0 14 9 4 Frequency 23 ANALYSIS: From the survey it was found that amongst 50 respondents a) b) c) d) 28% of the respondents are less than 25 years old. 46% of the respondents are between 25 and 35 years of age. 18% of the respondents are between 35 and 45 years of
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services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors (Dawes and Swailes‚ 1999) and on the other hand‚ banks can earn high profits if they are able to position themselves better than their competitors within a specific market (Davies et al.‚ 1995). Therefore‚ banks need focus on service quality as a core competitive strategy (Chaoprasert and Elsey‚ 2004). Moreover‚ banks all over the world offer similar kinds of
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Credit rating agencies have been around for the better part of the 20th century‚ and have played a key role in the financial world by providing ratings on the creditworthiness of bonds and other debt instruments. These ratings are invaluable tools for investors looking to get a better sense of whether a debt instrument is worth investing in. Therefore‚ when assessing the level of risk associated with a bond‚ investors will typically look at its credit rating. Since most investors are looking for
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Help Promote Better Sales And Customer Satisfaction: Retail Management Degree (1041 Words) Would you enjoy working in the retail sector and assist customers with fulfilling their buying needs? Does the prospect of helping a retail business to not only run smoothly‚ but also make a better profit sound like a challenge you would relish? With a degree in retail management you can prepare yourself for a career in this sector and face the challenges of the ever changing retail environment. Whether you
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[pic]CONTENTS 1. Introduction to the study 15. Annexure 2. Industry profile 16. Bibliography 3. Company Profil 4. Product Profile 5. History of MICO MARBLES 7. Departmental Study ➢ Production unit ➢ Polishing unit ➢ Marketing departments ➢ Organization chart 8.Scope and limitations of the study 9. Objectives 10. Methodology 11.Data
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“Relationship between Service Quality and Customer Satisfaction: The Case Study of the Olympic Sports Club in Bangkok” CHAPTER 1 GENERALITIES OF THE STUDY 1.1 Introduction When the market is full of competitors and marketing is shifted from internal consequences of performance (i.e.‚ productivity and profit) to the external consequences of performance (i.e.‚ consumer well-being)‚ practitioners in the sports industries need to pay attention on customer satisfaction and service quality. (Kerkby‚ and Nelson
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“Evaluation of Consumer Satisfaction Level At Standard Chartered Bank “Dhanmondi” Branch” Introduction: Since Service Quality Assurance is a new concept in the Banking and Financial Service industry‚ collection of data based on Literature Review is one of the biggest constraints in the research. Most of the review done on the research has been through the web. The study provides an over view of the implementation of Internal Service Measures in Standard Chartered Bank and the role of Service
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