helping build a strong and trusting relationship with each other. Communicating in the right way will show adults that we are able to talk to them about any aspects of our role as a teaching assistant or show them that we are willing to take on any task within that role. It will also help to discuss about concerns about a child‚ discuss about lesson planning or activities. If good communication exists between everyone involved (the child‚ the staff‚ and parents/carers) it may prevent misunderstandings
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BA107 Telephone systems are all different depending on what your job role requires will reflect on your phone system and make it easier to handle calls. *Holding- Pressing this button will place your caller on hold so you can retrieve information such as relevant paper work‚ find specific details or to divert the call to another colleague. *Line waiting- This little button usually will flash/beep or even both when there is a call waiting. *Transferring calls- This is available when you need
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Assessment Task 2 – Manage Quality Customer Service Save this document to your desktop. Type the answers in the spaces and templates provided. You will need to plan for well-detailed and expansive responses. Please ensure that you save your document regularly and save a final copy before submitting. Upload your document in the upload section at the end of week 2. Please upload this document as a word document and not PDF for marking and feedback purposes. Students name Monique Clason Student Number
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Alison Sutton Task A Imagine you are a newly appointed supervisor/manager within your service. You need to update your staff hand book to reflect current employment law A1- identify three different sources of information you could use to enable you to do this. * Internet * Union reps * Policies and procedures Once you have identified a reliable source of information A2- list three aspects of employment covered by law * Minimum wage * Training * Holiday entitlements
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independence in the tasks of daily living Level: 2 Credit Value: 5 GLH 33 1. Understand principles for supporting independence in the tasks of daily living 1.1 Explain how individuals can benefit from being as independent as possible in the tasks of daily living Active participation promotes independence in the tasks of daily living as this gives the client the confidence and independence needed to complete tasks by themselves without the support of others. Daily living tasks may affect those depending
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Assignment 331 Understanding child and young person development Task C Report There are many different methods of monitoring/observing and recording children and young people behaviour and performance. There are two types of assessment formative and summative Formative assessment: There are many observations and assessment methods that we use to record children’s development and they will be on going. This is what is called formative assessment‚ which means even though you get to know
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How to prevent the spread of infection as a health care provider I. Infection control in health care is a very important detail in health care provider’s duties. A. Two of the simplest ways to prevent infection control is to wear gloves and wash hands. B. There are correct and incorrect ways to wash your hands and remove gloves. II. Being prepared is the first step to correctly wash your hands. A. You will need to have soap available. B. Paper towels need to be within
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Unit 301 Communication and professional relationships with children‚ young people and adults. Outcome 1 Understand the principals of developing positive relationships with children‚ young people and adults 1.1 Effective communication is important in developing positive relationships with children‚ young adults and parents. There are many reasons why effective communication is important. Firstly having effective communication with parents and other adults is important
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IT Communication Fundamentals B1.1 & B1.3 Use a minimum of three examples of information: two from IT based and one from another source. Minimum of three different examples of copyright. There are many examples of electronic and paper based information on their sources. Internet news sites such as BBC provide daily global information whilst reference and research sites such as Wikipedia and GOV (UK government) offer information on a range of topics‚ from general interest to education‚
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taken reasonable care for own and others safety. 1.5) task which should only be carried out with training are: * use of equipment * first aid * medication * assisting and moving * emergency procedures * food handling and preparation why these tasks need training are: * to follow legislation * to preserve life * to minimise the consequences of injury and illness * to treat injuries and illnesses effectively and correctly * to ensure that the task are done correctly to provide the best standard of
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