nvq 2 3.1 When responding to a complaint you must be polite‚ apologise when needed‚ respond to the complaint as quickly as you can‚ if it is a written complaint make sure that the response is understood‚ inform the manager if needed and also ensure that the subject matter is being resolved correctly and inform the person that complaint that everything is being dealt with. 3.2 The Complaints policy is a recorded and documented procedure that is available to everyone‚ the complainant is listened
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SHC 31: Promote communication in health‚ social care or children’s and young people’s settings. 1. Understand why effective communication is important in the work setting. 1.1 Identify the different reasons people communicate. People communicate in order to express feelings‚ emotions and opinions we need to communicate to exchange information on a daily basis. Communication is a vital part in building and maintaining relationships. We communicate through the use of telephone‚ written notes‚ emails
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E1. o United Nations Convention on the Rights of the Child 1989/1991 o Children Act 1989/2004 o Childcare Act 2006 o Every Child Matters 2004 o Disability Discrimination Act 1995 E2. Children Act 2004 - This Act was introduced as a result of the death of Victoria Climbie and was the introduction of ’Every Child Matters’ which ensures the wellbeing of children through its five outcomes. The Every Child Matters framework has influenced settings by giving them and other childcare settings a
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Desktop and laptop grouping them together because they are so similar the device they self-are not security concerns. It the operation system that would have the security concerns‚ that is why they have patches for the OS. Server this goes back to the OS‚ but with a server‚ you have a different level of access can be assigned to users. A report that conducted by Kaspersky Labs ("Global IT Security Risks Surve2014‚" 2014) stated that even virtualized have security risk that needs to watch. Netbook
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The year 2012 marks the fiftieth (50th) anniversary of the culmination of the Women’s Suffrage Movement in the Bahamas. In the Bahamas the movement took place against the dramatic backdrop of the Burma Road Riots of 1942‚ the General Strike of 1958‚ the Labour Movement of the 1950s‚ the majority rule and civil rights movements. Bahamian women worked tirelessly along with men to resist and redress the racial discrimination and the political and economic inequities that permeated Bahamian society.
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Justin Powell March 4‚ 2015 Prof. Cootz Sociology 1301 Madness Of A Zombie Apocalypse Society In a zombie apocalypse society many things change in people’s nature and surroundings. Not only is there death at every corner mentally and physically it is mentally draining to be in an anarchist society with brain hungry murderers. Things change such as social control‚ what wealth is‚ crime‚ laws‚ discrimination‚ and every way one would live through such a disaster. In a case of an emergency you would
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Cerebellum Balance‚ posture‚ muscle coordination (movement) Each one is affected in different ways as you can see. 3. Some people suffer with depression and can become withdrawn‚ forget things‚ become anxious and confused. They may not know
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Albatross sells the anchors for the same price as competitors. However‚ Albatross can have a 35% less profit margin. b) Economies of Scale in material purchasing: A company that achieves economies of scale lowers the average cost per unit through increased production since fixed costs are shared over an increased number of goods (Hindle‚ 2008). As a company grows and production units increase‚ a company will have a better chance to decrease its costs. According to theory‚ economic growth may be achieved
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Understand how duty of care contributes to safe practice. 1. Explain what it means to have a duty of care in own work role. It is very important as we are responsible for all the members while they are attending the project and it would not be professional if any of them were to come to any harm. 2. Explain how duty of care contributes to the safeguarding of protection of individuals. Duty of care is a requirement to exercise a reasonable degree of attention and caution to avoid negligence
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UNIT 4222-371 UNDERSTAND THE FACTORS THAT CAN AFFEST INTERACTIONS AND COMMUNICATIONS OF INDIVIDUALS WITH DEMENTIA. OUTCOME 1. Dementia is a progressive illness that usually occurs over a period of time one of the earliest signs of dementia is problems with a persons memory‚ this can result in the individual behaving and communicating differently . Because there are so many different types of dementia the signs and symptoms of these can vary widely‚ because of this the communicating abilities
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