Lucy Handforth Unit 20. 1. Understand the meaning on personalisation in social care 1.1 Define the term ‘personalisation’ as it applies in social care. Personalisation is delivered and catered to the needs of each individual. It is a social care approach‚ so that every person who receives support will have their own choice and control in the care they receive in all settings‚ 1.2. Explain how personalisation can benefit individuals. Personalisation has significant implications for a service
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for knowing the audience to whom the communication is being presented. By knowing who your audience is it is easier to adapt your communication to make it audience acceptable. If a business man with many years of experience will be able to understand more complex business jargon where as a new employee to a business would need things explaining in a jargon-less way‚ unless you also clearly explain what the technical term means but this can be time consuming. In my work I deal with clients on a regular
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Unit SHC 21 – Introduction to communicating in Health‚ Social Care or Childrens and Young Peoples settings. Understand why communication is important in the work setting. 1.1 People communicate to express needs and feelings‚ to ask questions‚ to build relationships‚ socialize and share experiences. 1.2 Effective communication effects all aspects of my own work‚supports the development of my own knowledge and skills‚ prevents misunderstanding‚ helps to build trust and supports the development
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BUSINESS ADMINISTRATION LEVEL 2 - TECHNICAL CERTIFICATE Unit 2 – assignment 2 1. Understand how to make and receive calls 2.1 Describe the different features of telephone systems and how to use them.• Call holding- places a caller on hold so you can undergo another duty. This could be to find paperwork‚ find client/customer details‚ retrieve information from another member of staff or contact another colleague to divert the call along to. • Call waiting- lets you know when
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | McDonalds | McDonald’s is a food
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that are involved within marketing products. These are: Consumer law is a set of laws put together to ensure the customers are all cared for in the right way and prevent the business to perform in a complaint or rough stage within their business. Sales of goods act 1979 The sales of goods act just implies that the business must ensure all their products are satisfactory and they sell goods to their requirements and it must meet the description. Effects marketing activity as needs to be honest
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Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area
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Recruitment Theory In this task I am going to be defining the recruitment process and documentation components. Recruitment is a process in which allows businesses to obtain selected qualified people to attend to a job vacancy. The recruitment process is the steps in order to successfully pick suitable employees that match the specifications. There are typically seven steps included in the recruitment process to ensure the right person is selected: ● ● ● ● ● ● ● Indentify vacancy
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Table of Content Introduction This is a coursework for MPU-2312 Civic Consciousness & Volunteerism. We had guided by Mr. Alex to carry out a charity event to raise fund for NGO. We will organize for a food fair and the theme is Eat for a Good Cause. During the event‚ we will be selling Vegetarian Foods and Healthy Meals. Our main purpose for doing this event is to encourage people to have a healthy living style. The event will be held on 12 of November 2014 starting from 9am to 4pm in TARUC’s old
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Assignment 205 Introduction to duty of care in health & social care Task A Letter Write a letter to a friend who is thinking of working in the care profession. In the letter‚ you must describe: Ai what is meant by the term “duty of care”; Aii how the duty of care affects the work that you do as a social care worker. Task B Case Study Read the following case studies and answer the related questions. Case Study One You are a support worker for Mrs Ahmed who is 89‚ physically
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