satisfy customers Nina Bashirian Tina Majdpuor Master program Business Administration Luleå University of Technology Department of Business Administration‚ Technology and Social Sciences Master Thesis‚ Continuation Courses Tourism and Hospitality Management Department of Business Administration and Social Sciences Division of Industrial marketing and e-commerce The role of standard service quality in front office of five star hotels in Tehran in order to satisfy customers. Supervisors:
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Summery o Research objectives Introduction o Scope Research o Research methodology o Sampling o Data collection Literature review Data Analysis and interpretation o Online banking o iMobile o PAYBACK o Privilege Banking o ATM Banking Recommendation Conclusion Reference Suryabala.S Page 1 The effects of Promotional strategies in the Marketing of financial services in ICICI Bank 2011 PREFACE Effectiveness is the measure of the gap between results and objectives. Lower the
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BUILT ENVIRONMENT An Exploratory Study of Customer Satisfaction Based on ACSI Model An application to the No.2 bus service in Gävle of Sweden Le Xue Chun Yang December‚ 2008 Master’s Thesis in Management of Logistics and Innovative Production Abstract This thesis used ACSI model as a theoretical basis‚ which is a cause-and-effect model‚ to measure the quality of goods or service that starts from “customer expectations” to “customer satisfaction”. The purpose of this thesis is to find a
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Travel Agency Supply Chain Travel Agency Supply Chain With eCommerce technology rapidly improving and the number of people using the Internet increasing everyday‚ "brick and mortar" travel agencies are turning to non-traditional methods when developing their supply chain. Over the past 10 years the supply chain of the travel agency has evolved tremendously in order to incorporate the use of websites to promote online sales. In the following paper we will first describe the supply chain for
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effect on the overall investment climate‚ which is an essential determinant of growth and development. Some service sectors such as the health‚ education‚ water and sanitation sectors‚ are also directly relevant to achieving social development objectives. The service sector accounts for a significant proportion of GDP in most countries‚ including low income countries‚ where it frequently generates over 50% of GDP. The process of development usually coincides with a growing role of services
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Research Proposal Customer Satisfaction in the Restaurant Industry Part I: Research Proposal I-1. Research Background In today’s competitive dynamic environment it is crucial to maintain existing customers and gain new ones. This goes for the restaurant industry as well‚ where not only the quality of the food plays a major role‚ but also the quality of the service itself. This has been recognized by the restaurant X which offers traditional Greek food. Due
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– 3 Summary 25-26 IV. Chapter – 4 Product profile 27-31 V. Chapter – 5 Objectives of study 32-33 VI. Chapter – 6 Methodology 34-48 VII. Chapter – 7 Limitations
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A STUDY ON CUSTOMER SATISFACTION WITH PANTALOONS CHAPTER 1 INTRODUCTION TO THE STUDY The Indian Retail Industry is the largest among all the industries ‚accounting for over 10 percent of the country’s GDP and around 8 percent of the employment.The Retail Industry in India has come forth as one of the most dynamic and fast paced industries with several players entering the market. Modern retailing has emerged in India in
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International Travel Agency Business Plan Executive Summary Adventure Travel International (ATI) will begin operations this year and provide adventure and sport/travel packages to people in the Pacific Northwest‚ specifically the greater Woodville area. An opportunity for ATI ’s success exists because the national tourism and travel industry is growing at 4%‚ and adventure travel at 10% annually. Further‚ the Woodville adventure travel market is growing at least 12% annually and there are no
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OBJECTIVES OF THE STUDY: 1. To find out the customer satisfaction of the car segments in Hyderabad market. 2. To know about the features of major participants of car industry. 3. To analyze the consumers attitude towards Hyundai Cars. 4. To elicit the influencing factors which the people consider when they are planning to buy a car. 5. To study the consumers attitude and customer satisfaction with respect to Hyundai. 6. To know the customer attitude towards after sales service. 7. To verify the
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