Individual Research Report “Managing Operations for Customer Satisfaction and Enhanced Profitability” Introduction The role of operations management is the production of goods and services and to ensure efficiency and effectiveness in the operation process‚ that means use as little resource as needed and meet the customer requirements. Moreover‚ it is converts inputs (in the forms of materials‚ labour and energy) into outputs (in the form of goods and services) and aims to increase the
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A Project Report On “Study of Customer Satisfaction for TATA Commercial Vehicles” Undertaken at Shree Ambica Auto Sales & Service (Authorised dealer of TATA Motors) COMMERCIAL VEHICLES INDUSTRY PROFILE The following are the main players in the Production of Commercial Vehicles in India: • Ashok Leyland Ltd. • Hindustan Motors Ltd. • Telco • Force Motors Ltd. (Previously known as Bajaj Tempo Ltd) • Eicher Motors Ltd. • Mahindra & Mahindra Ltd. • Swaraj Mazda Ltd. • Tata Motors SHREE
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(Marketing Management) 2009-2011 PROJECT REPORT on Study of the customer-awareness level regarding Stem cell Banking in Mumbai (North) For Guided By: Prof. Pragya Keshari Submitted By: Prabodh Nagar MBA-MM (III Sem.) 1 ACKNOWLEDGEMENTS It gives me immense pleasure‚ having done a project on interesting and knowledgeable topics like‚ ³To study the awareness level among the potential customers regarding the novel concept of stem cell banking´ This project has not only widened my horizon
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and reliable customer service of these businesses and the importance of customer service in different businesses. Sainsbury’s: 1. Online shopping Sainsbury’s provides online service to the customer so the customer can do online shopping on the internet. Sainsbury’s also provide delivery service to the customers who do online shopping. Sainsbury’s will make sure all the products delivered on time to make the customer feel happy. This is good for the customer because the customer don’t need to
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Questionnaire about the consumer satisfaction of services of McDonald’s in Changsha 1. Introduction As requested‚ this report is based on a market research on the consumer satisfaction of the services of McDonald’s in China. This report shows McDonald’s background ‚ history‚ an introduction of its services and reveals the benefits and the drawbacks of the services of McDonald’s in China‚ in the increasing restaurants in China‚ for McDonald’s in China itself and also the customers. Also‚ there are some
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction in a public transport
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A seminar report On CUSTOMER PERCEPTION TOWARDS VARIOUS PRODUCTS PROVIDED BY INSURANCE INDUSTRY WITH REFERENCE TO HDFC STANDARD LIFE INSURANCE AND ICICI PRUDENTIAL LIFE INSURANCE TO SUBMITTED IN PARTIAL FULFILLMENT TO THE IIS UNIVERSITY For the Degree of MBA-Human Resource Management (Department of HRM) Supervised by:- Submitted by Dr.Roopam Kothari kavita Agarwal (Assistant Professor)
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Part-1: Introduction Origin of the Report This report has been assigned to me during my internship period at HSBC by my organizational supervisor of HSBC‚ as a core requirement for the completion of my BBA program from North South University. My faculty advisor Mr. Bashir Hussain has also given me approval to do this particular report on the topic of “Relationship of HSBC’s Customers Involvement and their satisfaction level”. Objectives The goal is to identify the main reasons of client dissatisfaction
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LOVELY PROFESSIONAL UNIVERSITY DEPARTMENT OF MANAGEMENT Report on Summer Training [Title] Ratio Analysis to know the Financial Position of “The Nawanshahar Central Co-operative Bank Limited” Submitted to Lovely Professional University In partial fulfillment of the Requirements for the award of Degree of Bachelor of Business Administration (BBA) Submitted by: Name of the student- Mandeep Kaur Dhamrait University Roll No.- R1813A26 DEPARTMENT OF MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY
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Customer Service Policy Mission Statement My customer service mission would be to go above and beyond the customer’s expectations and achieve the highest level of customer satisfaction to maximize the long-term growth and success of the company. We will provide a superior customer service experience and build a corporate culture that is focused on delivering quality customer service to maintain customer loyalty. Customer Retention/Loyalty The importance of customer retention to the organization
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