TRAINING ON STAFF PRODUCTIVITY IN KENYAN BANKS: A CASE OF KENYA COMMERCIAL BANK (KCB) By Abong’o Chacha A thesis presented to the School of Business and Economics of Daystar University Nairobi‚ Kenya In partial fulfillment of the requirements for the degree of MASTER OF BUSINESS ADMINISTRATION In Strategic Management and Human Resource Management April 2012 Approval EFFECT OF TRAINING ON STAFF PRODUCTIVITY IN KENYAN BANKS:
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QUALITY OF WORK LIFE ABSTRACT This study quantifies the effect of quality of work life on employees. It aims to gain an insight into current working life policies and practices‚ as well as work life balance issues of employees.Several notable factors that influence quality of work life are adequate and fair compentation; safe and healthy working conditions; opportunity to use and develop human capabilities; opportunity for career growth etc. Quality of work life provides for the balanced relationships
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Quality management worldwide Total quality management in India ± perspective and analysis R. Jagadeesh Introduction For more than four decades after independence the companies in India enjoyed a protected market with virtually no competition‚ and some of them even monopolised the market‚ with customers having little or no choice. As a result complacency set in‚ and no pressure existed for improvement or change. However‚ the policy of globalization and liberalization adopted by the Indian Government
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Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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WORKERS WELFARE AND PRODUCTIVITY IMPROVEMENT: A COMPARATIVE ANALYSIS BY UZOIGWE NNAMDI C. INTRODUCTION: The aim of this is paper is to provide the relationship between productivity and employee welfare in any business organization. It is a known fact that human resource is one of the most important resource that have to be managed appropriately if productivity have to be achieved and improved upon. Infact‚ organizations do not need to search for opportunities for productivity improvement anywhere
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HRC and how the productivity of the kitchen and wait staff is determined. Service and product design: Hard Rock Café started with a simple design. In the 1970s rock and roll was at its peak in the music world‚ so what better design than an electric guitar with the words Hard Rock written across. The products and services provided at that time were those of a traditional London pub. Customer requests depicted what services to offer and provide at the first Hard Rock Cafe. Quality management: It’s
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Causes of stress 68 16 Stress relieving measures 69 17 Impact of work environment on productivity 71 18 Work environment and work behaviour 72 19 Chances of growth / promotion 73 20 Impact of machinery / technology on QWL 75 21 Essence human resource for good work environment 77 22 Impact on physical conditions of work on behaviour and morale 78 23 Impact of favoritism / influence on the work environment 79 24 Importance
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Dimensions of Service (Training) (Systems) Personal High Low Procedural High Quality Service Friendly Zoo Factory Low Freezer Adapted from: Quality Service by William B. Martin‚ a Collins School Alumnus 4 2 Procedural Service Elements • • • • • • • Timeliness Incremental Flow Anticipation Communication Accommodation Organization and Supervision Unobtrusiveness Also From: Quality Service 5 Personal Service Elements • • • • • • • • Attitude: Appearance and Demeanor
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knowledge because the research presented on exploring the economic effect of beauty‚ as stated in the article‚ has received almost no attention from economists. This research and its conclusions can be used by employees and employers to maximize productivity on the supply and demand side of the labor market. Real world experiences can be directly related to the findings in this article
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International Journal of Career Management Emerald Article: Impact of employee benefits on work motivation and productivity Jon-Chao Hong‚ Sung-De Yang‚ Li-Jung Wang‚ En-Fu Chiou‚ Fan-Yin Su‚ sui-Lan Huang Article information: To cite this document: Jon-Chao Hong‚ Sung-De Yang‚ Li-Jung Wang‚ En-Fu Chiou‚ Fan-Yin Su‚ sui-Lan Huang‚ (1995)‚"Impact of employee benefits on work motivation and productivity"‚ International Journal of Career Management‚ Vol. 7 Iss: 6 pp. 10 - 14 Permanent link to this document:
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