Chapter 5: Creating Customer Value‚ Satisfaction‚ and Loyalty GENERAL CONCEPT QUESTIONS Multiple Choice 1. ________ are adept at building customer relationships‚ not just products; they are skilled in market engineering‚ not just product engineering. a. Profit-centered companies b. Customer-centered companies c. Production-centered companies d. Sales-centered companies e. Promotion-centered companies Answer: b Page: 119 Difficulty: Easy AACSB: Reflective Thinking 2. The
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has also given me approval to do this particular report on the topic of “Relationship of HSBC’s Customers Involvement and their satisfaction level”. Objectives The goal is to identify the main reasons of client dissatisfaction and find its relationship with a client’s level of knowledge about the bank’s services. In order to accomplish my goal I have identified one important observation and that is the relationship between clients’ knowledge on the services provided by the bank and the actual services
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http://www.iobm.edu.pk Dear Reader‚ Dated: 8th August 2012 It is an honor for us to prepare this report on “Relation of gender with productivity‚ satisfaction‚ turnover and absenteeism” assigned to us by our respected instructor Ms. Shagufta Rafif. We would like to thank her for providing us the supervision all along in order to materialize our content for the report. It was a contentment creating such
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1993-8233 ©2011 Academic Journals Full Length Research Paper Work motivation and job satisfaction dynamics of textile employees Yasemin Oraman Department of Agricultural Economics‚ Faculty of Agricultural‚ Namik Kemal University‚ Turkey. E-mail: yoraman@nku.edu.tr. Accepted 25 February‚ 2011 The main objective of the research is to evaluate the effective dynamics of work motivation and job satisfaction of textile employees. It analyzes the effectiveness of psycho-social‚ economic‚ organizational
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© Kamla-Raj 2013 Anthropologist‚ 15(1): 25-32 (2013) The Effects of Lack of Career Path on Job Satisfaction among South African Teachers Kofi Poku Quan-Baffour1 and Akwasi Arko-Achemfuor2 1 College of Education‚ Department of Adult Education‚ University of South Africa‚ P.O. Box 392‚ Pretoria Telephone: +27124296870; Fax: +27124298812; E-mail: quanbkp@unisa.ac.za 2 Department of Adult Education‚ University of South Africa‚ P.O. Box 392‚ Pretoria Telephone: +27124298623; Fax: +27124298812; E-mail:
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EMPLOYMENT TRENDS AND JOB SATISFACTION IN THE OIL AND GAS INDUSTRY: THE EFFECT OF CORPORATION SIZE Abstract The popular press has recently reported that the oil industry is entering an evolutionary phase withseveral potentially long-term trends beginning to emerge. The authors present a review oftheoretically relevant work relating to these trends and a study examining the expected effectsthese trends might have on the employment environment in the oil and gas industry. The study was conducted
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Thesis Statements: Attitude and Job Satisfaction: A worker attitude towards work is directly linked to the job satisfaction; a worker who is satisfied with his job performs better and excels at what he does. It is therefore imperative for a company to understand the attitude of its workers and measure the job satisfaction of its employees‚ as job satisfaction is essential for productivity. Introduction Worker attitude and job satisfaction deals with how an organization behaves. It involves the
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The SIJ Transactions on Industrial‚ Financial & Business Management (IFBM)‚ Vol. 2‚ No. 7‚ September 2014 Factors Influencing Employee’s Job Satisfaction: An Empirical Study among Employees of Automobile Service Workshops in Assam Bidyut Bijoya Neog* & Dr. Mukulesh Barua** *Research Scholar‚ University of Science and Technology‚ Meghalaya‚ INDIA. E-Mail: bbneog{at}gmail{dot}com **Executive Director‚ Royal Group of Institutions & Principal‚ Royal School of Business‚ Guwahati‚ Assam‚ INDIA. E-Mail:
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The loyalty business model is a business model used in strategic management in which company resources are employed so as to increase the loyalty of customers and other stakeholders in the expectation that corporate objectives will be met or surpassed. A typical example of this type of model is: quality of product or service leads to customer satisfaction‚ which leads to customer loyalty‚ which leads to profitability. Contents [hide] 1 The service quality model 2 Expanded models 3 Data collection
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whatever they can‚ within reason‚ to enhance the job satisfaction of their employees.” I have to say I agree with this statement as it relates to employers because doing whatever they can to increase job satisfaction will reduce negative results like absenteeism‚ turnover‚ and deviant behavior‚ thus increasing productivity in the workplace. Absenteeism is defined as the number of employees that don’t show up to work‚ so by increasing their job satisfaction more people would be willing to go to work. As
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