MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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ERP CASE STUDY ON SONY CORPORATION HISTORY OF SONY * Akio Morita and Masaru Ibuka started ‘Tokyo Telecommunications Engineering’ on May 7‚ 1946 with its headquartered in Minato‚ Tokyo Japan. * The company produced the Japanese first tape recorder in 1950. * In 1952‚ Ibuka traveled to United States and heard about Bell Laboratory invention of the transistor. He convinced Bell to license the transistor technology to his Japanese company. While most American companies were researching
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clothing. However this assignment will focus on food and services. The first part of the assignment will look at Porters five forces‚ followed by porter’s generic strategies. The last part of the assignment focuses on three aspects being methods of growth due to Tesco growing so much over the years not just nationwide but worldwide and still growing. Porters 5 Force model is used to access the nature of competition in an industry and how it can affect business within it. Porter clarifies that there
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Module 7 Case Study 2: Transforming customer service for BRANZ Ltd. Abstract Porter’s value chain describes a comprehensive format of creating value within any business venture. It explains how to alter business inputs into outputs that are of greater value than the initial cost of creating the same outputs. According to Michael Porter‚ analysing the chain of activities in any organization will be of more value to the output and services compared to the summation of the cost of these activities
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turn its desires into reality in the face of intense competition. Setting clear and specific aims and objectives is vital for a business to compete. However‚ a business must also be aware of why it is different to others in the same market. This case study looks at the combination of these elements and shows how Kellogg prepared a successful strategy by setting aims and objectives linked to its unique brand. One of the most powerful tools that organisations use is branding. A brand is a name‚ design
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Kyle Brooks 11/13/12 Angry Birds Projectile Motion Lab How to Perfect Distances Of Birds using Launching Angles Purpose: The Purpose of this Lab is to discover which launch angles give the birds the longest and shortest time in flight. Hypothesis: I believe that the bird will launch the farthest at the 45 degree angle because that’s exactly half of 90 degrees which will give it the maximum height in comparison to length. I also think that the bird will launch the shortest at 0 degrees
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on future growth and development of health services. Those factors may be demographic (e.g. population health) or non-demographics (e.g. national income growth). Choose three factors and evaluate how your chosen factors impact on the future growth and development of health services. (1000 words) The factors you choose to consider may include: • New Zealand health strategy • Maori Health strategy • National economic growth • Population ageing • Rising chronic conditions • Population growth and ethnic
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A CASE STUDY IN MANAGING A MANGROVE FOREST: THE UNIVERSITY OF BATANGAS ’ PARTICIPATION IN MANGROVE REHABILITATION A Masters Project Presented to: Dr. Teresita Perez In partial fulfillment of the course requirements of EM 298 Masters Project Submitted by: Raymond Lorenzo P. Arguelles March 2006 TABLE OF CONTENTS ABSTRACT 1 I. INTRODUCTION 2 A. Background of the Study 2 B. Statement of the Problem 4 C. Objectives of the Study 5 D. Significance
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study Sisters of ST Joseph of Peace health‚ and hospital services v. Russell -Nature of case: appeal from judgment granting insurer’s motion for directed verdict in action to recover cost of hospital care. -Fact summary: Sisters of St. Joseph of Peace‚ Health‚ and Hospital Services (P) sued Aetna (D) to recover payment for medical care provided to Russell (D) based on
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1) Introduction This is an introduction to the case study of Somerset Furniture. The main talk of the event would be about global supply chain and its impact towards Somerset furniture. In this case study we reverse the history‚ background‚ and anatomy of Somerset Furniture. From the introduction of the company we learn about the journey needed in developing and manufacturing the product lines. The journey of Somerset Furniture will dictate on why the company started to outsource and also
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