today that national service is compulsory for each SPM leaver. National service was first started around the year of 2004. The SPM leavers are randomly selected to enter the national service. As directed by the Ministry of Education of Malaysia‚it is compulsory for each selected youth to participate in this programme. Actions will be taken if they do not participate in it. I personally agreed that compulsory national service is good for the youth. One must admit that national service can bring so much
Premium Experience Knowledge
evidence for Mandatory unit 838 – Demonstrate understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how
Premium Customer service Customer
QUESTION 2 SERVICES QUALITY BENCHMARING Telecommunication Industries In Malaysia Overview The telecommunications industry in Malaysia has experienced significant growth in recent years. Currently there are three major popular company that operates in Malaysia other than Telekom Malaysia such as Maxis‚ Celcom and Digi. Payne (1994) States that Service Quality Benchmarking follows five stage process. Step 1: Define the competitive Area Define the competitive arena that is with whom we
Premium Customer service Customer Service
YEAR 12 POETRY Preparing for Achievement Standard 90378 (2.4) assessed in the external exams through an essay and worth 3 credits. Read it Say it out loud Talk about it Study it Think about it listen to it Write about it Enjoy it phmulqueen@papatoetoehigh.school.nz CONTENTS Introduction to the achievement standard How to approach a poem p3 How to annotate a poem p4 Writing about style and language p5 Sample NCEA questions with criteria p6 Poems from New Zealand Tihei
Free Family Poetry
HAZARDOUS WASTE MANAGEMENT Definition A hazardous waste is any waste or combination of wastes that poses a substantial danger‚ now or in the future‚ to human‚ plant or animal life and which therefore cannot be handled or disposed of without special precautions. The Hazards and Disasters can be classified into four categories viz.‚ Natural events‚ Technological events‚ Man-made events and Region-wise events. The adverse impacts caused due to the indiscriminate disposal of Hazardous Wastes (HWs)
Premium Hazardous waste Waste Waste management
Reading has many benefits. What are they? Introduction Most of us have been exposed to reading since we were young but not many of us have the habit of reading for leisure. - read only because they have to study for their examinations but reading is not only limited to study materials - fun to read storybooks‚ novels‚ magazines‚ comics‚ newspapers and any other reading material that is of interest to us Main body a) Reading enhances our general knowledge. - learn about various and cultures
Premium Psychology Mind Consciousness
What child has not asked his or her parents for a special privilege at one time or another? Every child has a special privilege that they want to be granted by their parents some of these privileges include‚ a toy‚ a phone‚ a new tv. Some people want non-materialistic items like the freedom to stay up late‚ freedom to go to a party‚ going to a friend’s house or having friends over. I am not a materialistic person‚ but a privilege I should be granted is the privilege to have a PS4. I’ve wanted a PlayStation
Premium The Child Family Mother
Introduction The service concept is critical and central in managing service operations. It has become increasing important in defining what the corporations are selling and the customer buying or using. It can be used to design and improve the services. “The service concept is something that is more emotional than a business model‚ deeper than a brand‚ more complex than a good idea and customers and creates a business advantage.” (Johnston.R and Clark.G‚ 2008) The selected service organisation is
Premium Supply chain management Supply chain Management
Term paper on: Service strategy of KFC Subject code: MKT 412 Section: 01 PREPARED FOR: SSM Sadrul Huda (SH) Assistant Professor Department of Business Administration East West University. PREPARED BY: Md. Taijul Islam ----------------------------------------------------Id: 2009-2-10-217 SHADIN -01917277300 Fariha Faroque Mitu ------------------------------------------------Id: 2009-3-13-024 Khaleda Akter -----------------------------------------------------Id:
Premium KFC Fast food Fried chicken
page 3 Research report discussing the customer service policies a. A discussion about the usage of customer service policies(1.1) page 3‚4 b. A discussion about the evaluation of customer service policy(1.2) Task B Communication and information research a. Evaluation of the different communication methods(2.1) b. Analysis of the influence of customer perception by customer service provision (2.2) c. Assessment of sources of information
Premium Customer Customer service Hotel