CUSTOMER SERVICE AT AIRTEL‚ BANGALORE. A DISSERTATION SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF MBA DEGREE OF BANGALORE UNIVERSITY. Submitted By: Kirandeep Goraya Reg.No-05XQCM6027 UNDER THE GUIDENCE OF: DR.K.V.PRABHAKAR SENIOR PROFESSOR‚ MPBIM‚ BANGALORE M.P.BIRLA INSTITUTE OF MANAGEMENT ASSOCIATE BHARTIYA VIDYA BHAVAN. BANGALORE-560001 2005-2007 2 DECLARATION I hereby declare that the research work embodied in this dissertation entitled “Customer Service
Premium Bharti Airtel Sunil Mittal Bharti Enterprises
Executive Summary Increased customer satisfaction will bring many benefits to organization. It can contribute to better customer service to customers‚ increased the profit of customers. Also‚ the loyalty has been built up through the process of providing good customer services. It can increase the power of competition in market/ In this assignment‚ we use a cord blood storage company called CROYLIFE Group as a case study. Through this case study‚ we would understand the market structure of
Premium Customer service
South Africa’s airline industry’s companies have been fighting to stay in the black over the past year‚ with SAA getting a R6bn recapitalization (which they claim is not a bail-out)‚ new entrants like Velvet Sky not lasting a full 12 months in the industry and established low cost carrier company Kulula.com’s parent company Comair slipping into the red for the year ended December 2011 (Comair declares six-month loss amid rising costs‚ (n.d)). I will be discussing the macro-environmental forces that
Premium Low-cost carrier Airline Southwest Airlines
Introduction This report will study the airline easyJet‚ one of the best low cost airlines in Europe; it will explain how easyjet use the right tools to succeed in the European market‚ using the best strategies. It will analyse this process with the use of PEST and SWOT‚ wich are two tools used for studying the company internally and externally. It will study easyjet’s key issues such as the relationship with business passengers‚ the various ways how it protects the environment and how
Premium Airline Low-cost carrier
com/locate/jairtraman Passengers’ perceptions of low cost airlines and full service carriers: A case study involving Ryanair‚ Aer Lingus‚ Air Asia and Malaysia Airlines John F. O’Connell George Williams Air Transport Group‚ College of Aeronautics‚ Cranfield University‚ Bedfordshire‚ MK43 OAL‚ UK Abstract Direct competition between full service airlines and no-frills carriers is intensifying across the world. US and European full service airlines have lost a significant proportion of their passengers
Premium Airline Low-cost carrier
affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial |Greggs
Premium Customer service
HUMAN RESOURCES MANAGEMENT Continuous Assignment 2 Chapter 6: Performance Management and Appraisal Case Incident 1 Appraising the Secretaries at Sweetwater U Background: Rob Winchester is the newly appointed vice president at Sweetwater U and he faced problems after his university career began. Rob’s boss‚ Sweetwater’s president assigned him the first task of improving the performance appraisal system
Premium Human resource management Platonism Ranking
Service Management and Customer Relation – Service Quality Essay Hilton is a global hotel chain which has much success in their many hotels across the world. Their service is exceptional thanks to their employees and their ability to relate to their customers. The Hilton airport hotel in Copenhagen is a good service operation because of its clear site-map and direction. This amazing location gives you a perfect way to store your baggage in the last minutes and lets you escape the early morning
Premium Quality of service Hotel Hotel chains
http://www.geerthofstede.nl/. (2013). http://www.thtconsulting.com. (2013). Brannen M.Y‚ S. J. (2000). National culture‚ networks‚ and individual influence in a multinational Cheung and Chuah‚ K. (1999). Conflict management styles in Hong Kong industries Claire Halverson‚ T. S. (2008). Effective Multicultural Teams: Theory and Practice (Vol De Drue & Weingart. (2003). Task versus relationship conflict‚ team‚ and team member satisfaction Druskat‚ V. W. (2001). Building the emotional intelligence
Free Culture Cross-cultural communication Geert Hofstede
Plot No. 7‚ Phase – II‚ Institutional Area‚ Vasant Kunj‚ New Delhi – 110 070 Phone: 26124090 / 26124091: Fax No. 26124092 E-mail: administration@srisim.org; Website: www.srisim.org. PROJECT ON CUSTOMER SERVICES PROVIDED BY BIG BAZAAR SUBMITTED TO SUBMITTED BY Prof. (Dr.) Deepak Dogra Satendra Kumar Roll No.:- 20080174 Section:- B
Premium Retailing Sales Customer service