1. What do you need to do to actively listen? To actively listen we need to be understanding and supportive verbally by using verbal encouragers ‘um’ ‘yes’ ‘go on’ ‘ah ha’‚ by using non verbal cues –position‚ posture‚ eye contact‚ affect ‚ facial expression‚ animation and time pausing before asking follow up questions. 2. When you reflect in active listening‚ what reflecting skills can you use? 1. Paraphrase (check periodically that you’ve understood. 2. Reflect back feelings and content
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P.O. Box 342-01000 Thika Email: info@mku.ac.ke Web: www.mku.ac.ke DEPARTMENT OF BUSINESS AND SOCIAL STUDIES COURSE CODE: UCU 001 COURSE TITLE: COMMUNICATION SKILLS Instructional manual for BBM – Distance Learning MODULE AUTHOR: MRS. SUSAN KAJUJU LAIMARU 1 TABLE OF CONTENT CHAPTER ONE................................................................................................................................. 4 1.0 INTRODUCTION TO COMMUNICATION ...............................
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Essential skills: • Minimum of 3 years solid industry experience I used to work as a graphic designer and Jn. Creative Art Director 4 years for a advertisement agency called ArtPeople when I was in Istanbul‚ Turkey. • Web experience required During the studying and working‚ I have designed some websites. • Proficient with Adobe CS tools and Flash I have Illustrator‚ Photoshop‚ Indesign and Flash skills. • Exceptional creative ability When I was working for ArtPeople Istanbul‚ I was
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language and an essential skill in business‚ English language instruction should continue even at University level” To what extent do you agree or disagree? Present your ideas and opinions with examples where necessary. a) Identify the key words of the question above and clarify what they mean. (6 marks) b)Brainstorm ideas that can be included in the essay looking at the issue from both sides (13 marks) c) Write a thesis statement of not more than three sentences that state what you are going to do in
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My Communication Skills Improving my communication skills has been a work in progress starting back in the early years of my life. I have always been my own worse critic. Usually beating myself down through interpersonal communication. Now as an adult I have made great improvements but still have trouble dealing with perception and self-image. Not being raised in an environment of positive reinforcement and poor communication in the workplace I have made it a point to change that trait in my
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INTERVIEW SKILLS Interviewing: The job interview can be a pleasant and rewarding experience. It gives you and the employer a chance to discuss your qualifications and determine if a match can be made. Interviews vary in style length and can have a number of different interviewers depending upon the organization‚ so try to prepare for anything. Interview Styles: Directed This consists of a list of specific questions‚ which are in a certain order every time. Sometimes a checklist will
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Teamwork Skills Four important skills that will help to create a work environment that great teamwork skills‚ and each employee is encouraged to work together and participate by giving their input and ideas into the business are: 1. Plan and make decisions with others‚ as well as informing the leader(manager of certain area of Simply Delicious) of any decisions and ideas employees want put into consideration in helping to further Simply Delicious quality and reputation. 2. Respect the thoughts
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usually try to give and take from one another. These different types of negotiation can occur at home‚ at school‚ at work but elsewhere too. This is important to know that everyone tempt to get successful negotiations. For that‚ good negotiating skills are necessary. However‚ people that are around us are all different one from another‚ and the person we will be negotiating with will be too. This is why we need to adapt ourselves in all of the various business negotiation situations. According to
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Effective organizational skills are really helpful in leading a balanced life‚ coping with the competitive world and proving myself while trying to maintain reduced stress levels. I must admit that I am only organized to a point. I know where everything is‚ but it isn’t always neatly filed or sorted. I realize that this is something I need to improve‚ as things get lost when everything doesn’t have an assigned place. Keeping everything in place improves time management because a lot of time
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Actions By Susan M. Heathfield‚ About.com Guide . See More About: employee motivation management roles employee recognition management effectiveness employee retention What can managers do to motivate employees? The reality‚ when you talk about how to motivate employees‚ is that employees are motivated. The manager’s challenge is to figure out how to tap into that motivation to accomplish work goals. Fortunately‚ the manager controls the key environmental factors necessary to motivate
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