Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
Premium Customer service Employment Customer
is extremely busy and tries his best to type in as fast as possible ending up in putting up wrong quantities…. Also be sure about the price of the particular item you have selected as they DO NOT HAVE REFUND policy. They don’t provide “cash back” services neither do they reverse your credit card entry…. All they do is issue credit notes worth the price of products you want to return. And please keep in mind that the validity of such credit notes are extremely low.. I had to almost fight with them
Premium Customer service Enterprise resource planning Customer
clinics dementia friendly; environments‚ as this could take a long time as well as during this time dementia service users or client might be differentiated alongside and their treatment during this time might be incomplete. However‚ this has a negative influence on anti-discriminatory practice the reason is that some clients might be discriminated against and not be treated as other dementia service users in other areas‚ may be treated as a result of the modification in clinic environment. Moreover‚ the
Premium Health care Patient Medicine
Review Question 1. Service personnel must be aware of the degree of social distance desired by their customers. Explain 2. As a restaurant manager‚ your attention is called by a server to a booth of four men who are talking loudly‚ using profanity‚ and appear to be belligerent. 3. Your restaurant is located near a high school.Recently‚ several of the students who are patrons have been throwing ice and wadded paper napkins at each other. What should you do? 4. Eye contact is particularly
Premium Lunch Dinner The Guest
Page 36 Buyer’s Remorse- Buyer’s remorse is the sense of regret after having made a purchase. Getting the customer committed- Physically getting/ making a customer feel committed‚ before the actual commitment. Ice Breaker- Something done or said to help people to relax and begin talking at a meeting‚ party etc. Organization Culture- Is the behaviour of humans who are
Free Psychology Linguistics Behavior
(to be submitted together) (15+ 5 Marks) Company –Strengths and weaknesses Analysis Remember this assignment is in continuity to the previous marketing assignment. Here we do a strength and weakness analysis for our company vis -a- vis competitors. We need to know: A. What special strength/ competence or assets company has to satisfy the needs of customers? B. Who competes with us in meeting those needs and what is their competence‚ strength or asset? C. Can we scale our own firm and the major
Premium Management Operational risk Marketing
Characteristics of customer service Bitner‚ Fisk and Brown (1993) suggest that the major output from the services marketing literature up to 1980 was the delineation of four services characteristics: intangibility‚ inseparability‚ heterogeneity and perishability. These characteristics underpinned the case for services marketing and made services a field of marketing that was distinct from the marketing of products. The literature highlights intangibility as one of the key characteristics of services. Regan
Premium
OF AMERICA’S STRENGTHS * The Bank of America is one of the world’s largest bank holding corporation in the U.S. by assets‚ and the second largest bank company by market capitalization. * The Bank of America is the second largest non-oil company in the United States. * The Bank of America is the leading market position in the United States. * The Bank of America has a strong global presence; and possesses a great brand image‚ superior customer service and high customer satisfaction
Premium Bank Finance United States
Identify the strengths and weaknesses of Komatsu and Caterpillar’s other major competitors. One of the major strengths of Komatsu is the fact that the company has been able to maintain a better relationship with blue- collar workers in its North American factories. In addition‚ its per- unit labor costs are lower than Caterpillars. Komatsu enjoys a strong brand presence and its logo is recognized the worldover as a sign of quality‚ innovation and service. Sika has a high degree of brand awareness
Premium Logo Generally Accepted Accounting Principles Profit
internal strengths and weaknesses and external opportunities and threats (Parnell‚ 2014). Offensive strategies are known as strengths and opportunities due to through a company’s strength‚ opportunities are made available (Panell‚ 2014). On the other hand‚ the company must also recognized as defensive weaknesses within the company contributes to threats (Parnell‚ 2014). AutoZone’s SWOT analysis will determine its market share‚ sales‚ and overall performance. Strengths in AutoZone is its customer-employee
Premium Strategic management Management SWOT analysis