Q1. What do you mean by Customer services? Ans:- According to Paul(2017)‚ Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include: 1. Promptness: Under this‚ the sellers should be sure
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How to Empower Employees In today’s marketplace it is more important than ever to implement employee empowerment policies in order to keep a competitive advantage. An empowered employee feels in control of their position‚ as well as a valued member of their organization. These employees have a sense of job enrichment which creates a more productive work environment for them‚ as well as their coworkers. Employee empowerment is a way to allot power in the company while raising productivity and creating
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Executive Summary 1 Introduction 2 Overview of Courier and Delivery Industry 2 Review of Data Mining 4 Review of Customer Relationship Management 4 Data Mining and Customer Relationship Management (CRM) 5 Challenges of Courier industry 5 CRM Strategy of Courier Industry 7 Customer value approach of Courier Industry 8 Tools‚ Techniques and Application of Data mining 9 Current Process of Data mining Implemented by Courier Service Organizations 12 Data Mining using Clustering Technique 14
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SYNOPSIS A STUDY ON THE EFFECTIVENESS OF TRAINING & DEVELOPMENT PROGRAMMES IN ITES AND BPO SECTOR INTRODUCTION Training refers to a temporary process utilizing a systematic and organized procedure by which non-managerial personnel acquire technical knowledge and skills for a definite purpose. Development is a long term education process utilizing a systematic organized procedure by which managerial personnel learn conceptual and theoretical knowledge for a general purpose. Employee training
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1. NAME OF COURSE / MODULE MANAGEMENT OF COUNSELLING SERVICES 2. COURSE CODE ABA4223 3. NAME(S) OF ACADEMIC STAFF NURHAFIZAH MOHD SUKOR 4. RATIONALE FOR THE INCLUSION OF THE COURSE/MODULE IN THE PROGRAMME The course is designed to acquaint students with the concept of management in human services‚ roles of counselor as manager‚ program development‚ need assessment‚ planning‚ implementing and evaluating program and ethical issues. 5. SEMESTER & YEAR OFFERED Semester 1/ Year 4
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MMSD Food Service Case Study The Madison Metropolitan School District in Madison‚ Wisconsin has gone through lots of modifications since the year 1965. They have grown in different ways such as proportions‚ and also changed the meals programs‚ consolidated in certain areas‚ and contracted with other programs. They have gotten missed on some budgets‚ and have gained and lost money‚ they have even had different sets of rules and politics that they have dealt with. But
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How to Manage Employees The competition between the enterprises in the final analysis is competition. How to effectively stimulate the enthusiasm of employees‚ make employees more loyal to the enterprise‚ to finish the work? The competition between the enterprises in the final analysis is competition. How to effectively stimulate the enthusiasm of employees‚ make employees more loyal to the enterprise‚ to finish the work‚ is each enterprise leaders and often pointless to solve a problem. A‚ focusing
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Chart - ESOL Program Delivery Models Assignment: Models of ESOL Program Delivery - Benefits and Challenges Use the information provided in the preceding summary to complete the chart below. Compare and contrast 3 ESOL Program Delivery Models in addition to the one used in your school‚ and identify the benefits and challenges of each. · Specify in the chart the model that is used in your school. · At the bottom of the chart‚ briefly reflect on the model your school uses. Would you change
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How to Prepare and Deliver a Persuasive Speech Persuasive presentations are formal or informal presentations designed to influence the audience’s choices. Successful persuasion depends on the evidence and logic of the message‚ the credibility of the persuader‚ the psychological needs of the listeners‚ and the opinions held by key audience members. To be able to effectively prepare and deliver a successful persuasive speech there are several steps to consider. Preparing a persuasive speech begins
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authentic work. BAVNEET SANDHU MBA SEM-4th ROLL NO.=1273393 ACKNOWLEDGEMENT It is a matter of Great Pleasure for me in submitting the project report on JOB SATISFACTION OF EMPLOYEES. For the fulfilment of the requirement of my course from PTU‚ Jalandhar.I am thankful to and owe a deep dept. gratitude to all those who have helped me inpreparing this
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