on a customer information system. The customer information system – OnQ. Part of 2 year old customer relationship management strategy. “Reason for being”‚ “100% percent customer satisfaction” and “Customer really matter” – Hilton Hotels Corp hospitality. OnQ 70% custom coded system. Custom components - Property management system‚ CRM application and Hotel-owner reporting module. 4 TB of customer profile info managed in IBM’s Informix database. Pegasus Solutions central reservation system
Premium Customer relationship management Customer service Sales force management system
Kaplan University School of Nursing NU499 – Bachelor’s Capstone in Nursing Capstone Plan of Study (POS) The Capstone Plan of Study (POS) is a learning contract‚ developed by the student‚ between the student and the instructor. Students will be responsible for submitting the POS to the instructor. The POS consists of: The student’s personal goal(s) and objectives for the Capstone course and experience. NU 499 Course objectives can be found on the Syllabus and under the Course Home Page Menu
Premium Management Education Improve
INDUSTRY PRACTICES IN HOSPITALITY OPERATIONS Dr. Kshitiz Sharma‚ Email i.d.- sharmak23@gmail.com ABSTRACT Hospitality business is in transition stage‚ shaping itself better‚ less expensive‚ more user and environment friendly and ethical in approach. It’s good for all of them who believe tourism and hospitality a sustainable product. The present study is on emerging trends in operational areas of hospitality and hotels particularly. The scope of the present study is limited to the information
Premium Hotel Hospitality industry
Xavier University- Ateneo de Cagayan School of Business and Management Business Administration Department BA13: A Case Study on College Assurance Plan (CAP) Submitted by: Jaminal‚ Rogerlyn Ondong‚ Michelle Florence Tan‚ Katrina Ugsod‚ Nikka Viernes‚ Jude Cyril Submitted to: Mr. Antonio C. Emata February 23‚ 2015 1. Societal Environment A. Sociocultural Forces Connecting with Customers- One of the most important social factors in the insurance business is insurance agents’ ability to
Free Insurance Management Porter five forces analysis
A. Study plans to improve foreign languages(Korean‚ English‚ etc) required for taking a bachelor’s degree course BEFORE and AFTER you come to Korea. Before coming to Korea I’ve always been interested in foreign languages such as : Japanese and Korean aside from English . I taught myself a good amount of Korean and a basic Japanese ‚too .It was hard for me because there weren’t enough time due to my school schedule and there weren’t any language institutes here that my family can
Premium Education Learning Full-time
UNDERSTAND THE CURRENT STRUCTURE OF THE HOSPITALITY INDUSTRY 1. Demonstrate the diversity of the hospitality industry explaining how it has achieved its current complexity‚ scale and scope. The hospitality industry has a lot of different sectors. It is commonly split into the 14 different sectors. Hospitality Services Tourist‚ Tourism Hotels Self Catering
Premium Hotel Hospitality industry
Perimeter Protection Plan: Case Study Physical Security Instructor: Morris Cotton/ SEC410 Rapheal G. Tolver University of Phoenix College of Criminal Justice and Security November 25th‚ 2013 Perimeter Protection Plan: Case Study Introduction On a normal sunny day in Jefferson County Colorado April 20th‚ 1999 twelve students were brutally murdered‚ additionally 24 were taken to area hospitals with life threatening injuries
Premium Security Security guard Computer security
Product Characteristics Types of Menus What is a “Menu”? A menu is a document used to inform guests what is available on offer‚ clearly. In other words it is a list of food & beverages available on sale. The list consists a description and the prices of such item offered. It is called a bill of fair in English and “Menu” in French. The variety in choice of Menus In smaller restaurants the choice of menu items offered is usually limited. Where as in high-class restaurants where the
Premium Management Marketing Strategic management
good team of hospitality professionals is absolutely necessary and quite a daunting task.A hospitality team leader has have a good sense of judgement and direction and he has to be an inspiration to his team to make their true capabilities prosper. There are certain guidelines which are followed by successful hospitality team leaders: 1. Test the waters: a team leader has to find out what people think about your style of management. Getting a good feedback from the hospitality team is essential
Premium Leadership Skill
Summary Report of the Case Study Introduction Marks and Spencer (M&S) is a leading UK retailer selling clothing‚ food‚ and housewares. In 2007‚ the company put sustainability at the heart of its business. In order to succeed‚ it would have to change the attitudes and the behavior of its shoppers. As a result‚ it launched Plan A which set out a five year plan involving 100 social and environmental commitments that were expected to shape the future of the company. Plan A would allow the company
Premium Strategic business unit Management