MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
Premium
| Service Oriented Architecture | The Whirlpool Case | 3/28/2011 | Service oriented architecture (SOA) is an approach to build IT systems that connects applications across a network via a common communications protocol‚ allowing organizations to reuse old software‚ often with the help of Web services to create new business processes and functions. It is a set of design principles and approaches to software development and a methodology for organizing and using independent services by making
Premium Peer-to-peer
The Satyam Computer Services embarrassment was a corporate shock that happened in India in 2009 where official Ramalinga Raju conceded that the association’s records had been contaminated. The Global corporate gathering was staggered and scandalized when the director of Satyam‚ Ramalinga Raju surrendered on 7 January 2009 and conceded that he had controlled the records by US$1.47-Billion. In February 2009‚ CBI expected control over the examination and recorded three charge sheets (on April 7‚ 2009
Premium 2009 Mahindra Group Mahindra Satyam
Perspectives on Accounting Education Volume 5‚ 2008‚ 1-16 ESTABLISHING AN INTERNAL AUDIT DEPARTMENT: THE CASE OF THE SCHWAN FOOD COMPANY Hugh Pforsich College of Business Administration California State University - Sacramento Sacramento‚ California USA Bonita K. Peterson Kramer College of Business Montana State University Bozeman‚ Montana USA G. Randolph Just* ABSTRACT An effective internal audit department adds value to its organization in numerous ways. It helps the organization to achieve its
Premium Internal audit Auditing Management
Name‚ jurisdiction‚ link: Tides family service‚ Kent county‚ Providence‚ Woonsocket‚ and Central Falls/ Pawtucket‚ RI http://www.tidesfs.org/services http://s355514427.onlinehome.us/ Main interventions description: Tides Family services offer community-based programs for youth age 6-21in blow poverty line neighborhoods. Staff are available to help clients 24/7 for every single day of the year. Programs offered are counseling‚ recreational activities‚ therapy‚ and after school programs. Children
Premium Education High school School
and Police Service Academy to figure out what changes or improvements are needed for the enhancement and betterment of the program. Program evaluations are helpful because the results find what works and why and decides the relevance of the program (Westat‚ 2010). According to McDavid‚ Huse‚ and Hawtorn (2013) Needs assessments provide evidence for choices in the provision of services to benefit society. Furthermore‚ “needs assessments facilitates building relationships among service providers and
Premium Education Teacher School
Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
Premium Perception Management Customer service
MMSD Food Service Case Study The Madison Metropolitan School District in Madison‚ Wisconsin has gone through lots of modifications since the year 1965. They have grown in different ways such as proportions‚ and also changed the meals programs‚ consolidated in certain areas‚ and contracted with other programs. They have gotten missed on some budgets‚ and have gained and lost money‚ they have even had different sets of rules and politics that they have dealt with. But
Premium Food High school
A SUMMER TRAINING REPORT ON EMPLOYEE JOB SATISFICATION AT DAINIK BHASKAR AND DAINIK JAGRAN SUBMITTED TO PUNJAB TECHNICAL UNVERSITY JALANDHAR In partial fulfillment of requirement for the award of degree Of MASTER OF BUSINESS ADMINSTRATION (MBA) Supervised by Submitted by Ms GAGANDEEP KAUR BAVNEET SANDHU ASSISTANT PROFESSOR MBA 4RD SEM 1273393 GLOBAL INSTITUE OF MANAGEMENT AND EMERGING TECHNOLOGIES AMRITSAR SESSION
Premium Newspaper
MALTEPE UNIVERSITY FOREIGN LANGUAGES DEPARTMENT ENGLISH PREP LEVEL B (SUMMER TERM) WORKSHEET NO: 5 KEY JULY 3‚ 2009 PART A: GRAMMAR & USE OF ENGLISH TASK 1: Rewrite the sentences. Use the words in capital letters. Do not change the meaning of the original sentences. 1. It will probably rain‚ then I will stay at home. (IF) I will STAY AT HOME IF IT
Premium