Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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ED THROUGHPUT 2 Introduction A visit to the emergency department (ED) is usually associated with negative thoughts by most people. It creates preconceived images of overcrowded waiting rooms and routine long waits for treatment (Jarousse‚ 2011). From 1996 to 2006‚ ED visits increased annually from 90.3 million to 119.2 million (32% increase). During this same time period‚ the number of EDs has declined by 186 facilities creating the age old lower supply and greater demand concept (Crane & Noon‚ 2011)
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Structure 4 Program of Services 5 Program One Current Planning 5 Services 5 Service level Objectives 6 Service Level Measures 7 Departmental Strategies 7 Citywide Goal 7 Future Outlook 8 Program Two Long Range Planning 8 Services 8 Service level Objectives 8 Service Level Measures 11 Departmental Strategies 11 Citywide Goal 11 Future Outlook 12 Funding Needs 12 Staffing 12 Operations & Maintenance 13 Capital 13 Key Issues 13 Departmental Analysis Appendix A planning Department 2009/10 Business Plan
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Conclusion………………………………………………………………………...Page 9 Bibliography……………………………………………………………….……….Page 10 The purpose of this paper is to discuss of the various ways in which information technology has changed the purchasing department‚ in particular how the Internet has impacted on the purchasing department. Will be outlined the most well known information system‚ their objectives and the e-purchasing. An example from daily business life will be illustrated in the second part of this paper. 1. Introduction IT is
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1. Access the following policies on the Department of Education & Training WA website‚ http://www.det.wa.edu.au/education/ Staff Conduct: The purpose of this policy is to outline the Department of Education’s expectation & requirements for the standard of behaviour of staff at work. It provides instruction & direction for the appropriate behaviour in ethical risk situations and areas. It provides information for staff to recognise their rights‚ where to go for help in resolving breeches or complaints
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Goodridge v. Department of Public Health Family Law 250-02 Professor Halbleib June 14‚ 2011 In 2003‚ the case of Goodridge v. Department of Public Health (440 Mass. 309 (Mass. 2003)) was argued to the Supreme Court of Massachusetts. The plaintiffs were appealing the lower court’s ruling that they would not be allowed to receive marriage licenses in the State because same-sex marriages were not deemed to be legal at that time. The court vacated the judgment for the defendant and referred the
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styles that police administers service in the implementation of their characters are the administrator‚ the politician‚ the top copy‚ and the statesman. Each of the styles are reliant upon the roles that are not limited to external‚ but internal roles as well. In the two case studies‚ both the new chief executives employ different styles in an attempt to reform their departments. While Captain Ed Davis employs the “Statesman” style for the Lowell Police Department (LPD)‚ Chief Ken Fortier practices
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Services marketing Sucessful e com website- Myntra.com ------------------------------------------------- About myntra: Myntra was established by Mukesh Bansal‚ Ashutosh Lawania‚ and Vineet Saxena in February 2007. All three are IIT alumni‚ and have worked for several start-ups. Myntra is headquartered in Bangalore and has been funded by Venture Capital funds like IndoUS‚ IDG & Accel Partners.[6] The company started off in the business of personalization of products‚ and soon expanded to
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Adarsha Karki Info 360 Homework Chapter 9 1.) How could the ACS’s marketing department use operational CRM to strengthen its relationships with its customers? ACS’s marketing department could use operational CRM to strengthen its relationships with its customers by using vast amount of information it collects to analyze customer’s needs and expectations. They could use CRM for better analysis and predictions. They could utilize campaign management systems to guide users through marketing
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BANKING SERVICES IN INDIA I. HISTORY OF BANKING IN INDIA There are three different phases in the history of banking in India. 1) Pre-Nationalization Era. 2) Nationalization Stage. 3) Post Liberalization Era. 1) Pre-Nationalization Era: In India the business of banking and credit was practices even in very early times. The remittance of money through Hundies‚ an indigenous credit instrument‚ was very popular. The hundies were issued by bankers known as Shroffs‚ Sahukars
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