CUSTOMER SATISFACTION SURVEY BANK OF INDIA CUSTOMER PROFILE 1. NAME :- 2. GENDER :- Male/Female 3. AGE :- 4. EDUCATION :- (a) Upto Matriculate (b) Undergraduate (c) Graduate (d) Post Graduate 5. OCCUPATION :- (a) Salaried (b) Business (c) Professional (d) Self Employed (e) Student (f) Retired (g) Housewife (h) Others (Specify) 6. BANKING ACTIVITY ROUTINE :- (a) Personal Visit to Branch (b) Internet Banking (c) Delegated to Spouse/Children/Employee
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one of the closest approaches computer science has yet made to the holy grail of programming : the user states the problem‚ the computer solves it.” Eugene C. Freuder‚ Constraints‚ April 1997 CS 820 3 7.1 Introduction Constraint satisfaction problems (CSPs) Standard search problem: state is a “black box”—any old data structure that supports goal test‚ eval‚ successor CSP: state is defined by variables Vi with values from domain Di goal test is a set of constraints specifying
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TCS is one of India’s largest industrial conglomerates and most respected brands‚ which aims at delivering real results to global businesses‚ ensuring a level of certainty that no other firm can match. The project “To understand the employee satisfaction aspect of newly joined associates in TCS‚ Kolkata” was carried out to study and deal with understanding employee perception towards four major functions and
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empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial role
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Service quality has been recognized as a key factor in differentiating service products. Customer satisfaction can be secured through high quality products and services (Getty & Getty‚ 2003; Gupta & Chen‚ 1995; Tsang & Qu‚ 2000). Edvardsson (1996) reflected that the concept of service should be approached from the customer ’s point of view‚ since it was his/her perception of the outcome that constituted the service. Customers may have different values and different grounds for assessment and most
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be directly related to employee’s motivation. Motivation has being used by efficient managers to prompt common people to achieve uncommon results in the entire field of activities. Employees go from need to motive to behavior to consequences to satisfaction to dissatisfaction in the motivation process. The American Heritage Dictionary of the English Language (2006) defines employees‚ “As a person who works for another in return for financial or other means of returns”.
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Introduction Bikanervala is a restaurant franchisee with a chain of restaurants all over the country. It was founded in 1950. Bikanervala is one of India’s most prominent families in the business of traditional hospitality products like sweets and namkeens. It is a 100% vegetarian multi- cuisine restaurant. Bikanervala’s concept always has been to innovate and yet maintain the original flavour of traditional Indian food with primary focus on quality‚ hygiene and affordability. Bikanervala showrooms
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perspectives and implications [28] Naser‚ K.‚ Jamal‚ A.‚ & Al-Khatib‚ K. (1999). Islamic banking: a study of customer satisfaction and preferences in Jordan [29] Ndubisi‚ N. O.‚ & Guriting‚ P. (2006). Borneo online banking: evaluating customer perceptions and behavioural intention [30] Okumu‚ H. (2005). Interest-free banking in Turkey: a study of customer satisfaction and bank selection criteria [31] Poon‚ W.-C. (2008). Users ’ adoption of e-banking services: the Malaysian perspective. Journal
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DECISIONS OF NON-DURABLE GOODS”–with special to reference RANI PRIVATE LIMITED‚ Vadakara‚ submitted in partial fulfillment of the requirement for the award of degree of Master of Business Administration of University of Calicut was carried out by Mr. SHAHID KV. Dr.C.T.PAUL Principal 1 CERTIFICATE FROM THE GUIDE (Affiliated to University of Calicut) This is to certify that the project report entitled “A STUDY ON THE FACTORS INFLUENCING BUYING DECISIONS OF NON-DURABLE GOODS”–with
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Questionnaire 4. Monthly Income: A) Below Rest. 10‚000 B) 10‚000- 20000 C) 20‚000-30000 D) Above 30‚000 5. Education Qualification: A) Under graduation B) Post – graduation 6. Marital Status A) Married B) Unmarried 7. Years of experience: A) Less than 1yr B) 1-2 yrs C) 2-3 yrs D) 3-4 yrs E) Above 4yrs Please indicate your level of agreement in connection with various Factors: 1. Strongly agree 2. Agree 3. Neither agree nor disagree 4. Disagree 5. Strongly Disagree Work Environment
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