While Implementing Quality Management System For A Sustainable Development Of Organizations. Economic Journal‚ 90-98. 2. Lakshman‚ C. (2006). A Theory of Leadership For Quality: Lessons From TQM for Leadership Theory. Total Quality Management‚ 41-60. 3. Peter Hoonakker‚ P. C. (2010). Barrirers And Benefit Of Quality Management In The Construction Industry: An Empirical Study. Total Quality Management‚ 953-969. INTRODUCTION Many experts believe that the key to successful quality management begins
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of Service Quality and Its Implications for Future Research The attainment of quality in products and services has become a pivotal concern of the 1980s. While quality in tangible goods has been described and measured by marketers‚ quality in services is largely undefined and unresearched. The authors attempt to rectify this situation by reporting the insights obtained in an extensive exploratory investigation of quality in four service businesses and by developing a model of service quality. Propositions
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IJMBs Vol. 1‚ Issue 3‚ septeMBer 2011 I S S N : 2 3 3 0 - 9 5 1 9 (O n l i n e ) | I S S N : 2 2 3 1-2463 ( P r in t) Customer’s perception of service quality of State Bank of India - A Factor Analysis Department of Commerce‚ Avinashilingam Deemed University for Women‚ Coimbatore‚ India Abstract Customer service is an integral part of any organization. It is necessary to identify the key success factors in terms of customer satisfaction so as to survive in intense competition and increase
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I believe that year-round school can improve student achievement by the different ways they teach their students. I believe that they teach their students differently than other schools than they do in regular schools. By the different ways their teachers teach their students‚ their students might get a better view of different methods for different teachers so they would know different ways to do something and get the same or different answer. None of the methods are right or wrong‚ it’s just different
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Teachers’ Beliefs and Practices related to a Professional Development Programme in South African Rural Schools Rose Spanneberg Rhodes University Mathematics Education Project‚ South Africa R.Spanneberg@ru.ac.za This paper is a report of a study into the impact of a professional development programme designed to bring about changes in the classroom practices of teachers and change in their beliefs and attitudes. The programme is offered to in-service teachers of mathematics over a period of two
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Running head: Improving Organizational Performance Improving Organizational Performance University of Phoenix PSY 428 Kizzy Parks March 14‚ 2011 Improving Organizational Performance This paper is based upon a simulation that helps students understand the causes of employee dissatisfaction. This paper is a summary that addresses four phases in the simulation and a description of the situation‚ a recommended solution with details‚ and the results. This
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Ethical Practice within the financial services industry Why is ethical practice important? Firms that operate within the financial services try to be as open and honest with their consumers with all types of business in order to create confidence among customers. Not all banks/services have profit as their primary goal‚ there are several financial services which focus on creating social and environmental benefits. So why are ethical policies important? Well it comes down to the customer and their
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Improving Speaking Skills Betsabé Navarro Romero Abstract This article examines the different circumstances under which infant and adult learners develop speaking skills. We will see the facilities or difficulties in both cases in order to focus on the real possibilities of adults to develop a high level of speaking proficiency. We will see what the role of the teacher is in order to improve the learners’ skills‚ the features of oral communication that need to be improved and which strategies
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Question 1 – Kaizen Philosophy Kaizen: Basic Concepts and key practices Kaizen is a Japanese philosophy based on gradual but ongoing and never-ending day-to-day improvement approach in all aspects of an organization‚ not only productivity. Literally Kaizen translates to English as “good change”‚ the true meaning of the word is continuous improvement implemented through positive step-by-step changes. For proper functioning Kaizen requires active participation from everybody at all levels in an organization:
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and 150 managerial and administrative personnel. Johnny Bennett is the founder and president of Flashy Flasher Inc‚ producing only cable assemblies in his garage that is how he initiated his company. With ambition‚ commitment and reliability in the quality of the product‚ Mr. Bennett managed to enlarge his business into a hefty enterprise now supplying over 90 auto parts stores which has been a success for the enterprise. To ever company good management and well structured organizational chart
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