Acknowledgements In preparing this research‚ I wish to thank all the people that whose ideas greatly inspired and helped me until it’s completion. I also want to express my gratitude to my family‚friends who had helped me. I also want to thank Riki p. yamashita for helping me with my research until the end‚ about why teenagers engage themselves in premarital sex. asdasdas asdasd asd asdas gdfg zdfb czb zvcbsgh gh dfgh dfghdghk gjkj dfgs dfgsdfg sdfh wrtydfgh dgfh dfgh erty dfhj dfh dfn cbn
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EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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Technological Innovations and Banking in Ghana: An Evaluation of Customers’ Perceptions JOSHUA ABOR University of Ghana‚ Legon Abstract In Sub-Saharan Africa‚ developments in information and communication technology are radically changing the way business is done. These developments in technology have resulted in new delivery channels for banking products and services such as Automated Teller Machines (ATMs)‚ Telephone Banking‚ PC-Banking‚ and Electronic Funds Transfer at Point of Sale
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The Hobbit Critical Essay A novel that I’ve thoroughly enjoyed in English this year is “THE HOBBIT” by J.R.R.Tolkien‚ which is part of the widely known fantasy genre. The plot of the book is about a young hobbit by the name of Bilbo Baggins who is visited by a band of dwarves lead by the great Thorin Oakenshield and a grand wizard called Gandalf who are looking for someone to share an adventure with and reclaim the dwarven kingdom from the mighty dragon Smaug. At the beginning of the adventure
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RUNNING HEAD: Key Concepts of Creativity & Innovation Key Concepts of Creativity and Innovation Key Concepts of Creativity and Innovation Worksheet |Concept |Application of Concept in Scenario |Citation of Concept |Personal Experience in your | | | |in Reading |Organization | | |
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E-R Diagram Introduction:- In 1976 ‚Chen developed the Entity-Relationship Diagrams ‚a high-level data model that is useful in developing a conceptual design for database . An ER diagram is a diagram containing entities or “items”‚ relationships among them‚ and attributes of the entities . The E-R model is one of the best known tools for logical database design. Within the database community‚ it is considered a natural and easy-to-understand way of conceptualizing the structure of database.
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Enhancing Customer Data Enhanced Customer Data Repository is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management. · combination of all the internal structured business data (CRM‚ ERP‚ POS and all the internal system data) and external unstructured data ( Social media data‚ feedback surveys‚ Audios‚ Videos‚ streaming data‚ Call center data‚ images) · unmanageable volumes
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how we as a society rely upon their use each and every day. To begin let us go back into history of how cellular phones came about. According to Jamie Brown at Yahoo! Yahoo! Voices. Contributor Network‚ Cell Phone History: Technology and Innovation Over the Years. (January 12‚ 2009). Retrieved from:
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The future of open innovation Oliver Gassmann1‚ Ellen Enkel2 and Henry Chesbrough3 Institute of Technology Management‚ University of St. Gallen‚ Dufourstrasse 40a‚ CH-9000 St. Gallen‚ Switzerland. oliver.gassmann@unisg.ch 2 Dr. Manfred Bischoff Institute of Innovation Management of EADS‚ Zeppelin University‚ Am Seemoser Horn 20‚ D-88045 Friedrichshafen‚ Germany. ellen.enkel@zeppelin-university.de 3 Center for Open Innovation‚ F402 Hass School of Business‚ University of California‚ Berkeley‚ CA
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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