Unit 1 Assessment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a USB drive • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course
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ch14 Student: ___________________________________________________________________________ 1. Sometimes workers get together and form a union‚ an organization that does all the following except A. has the legal authority to represent workers B. can negotiate the terms and conditions of employment C. administers the collective agreement D. manages the company’s employee benefit plans on behalf of the workers E. collects dues from members 2. Unions are organizations that A. have the legal authority
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Page 1 Customer Types My Experience with the Public Expository Writing Page 2 This is my perspective on the different personality types that I have experienced throughout my retail years. A description on the different personality types that a retail sales person encounters while on the job and how each can make his day worst or even better. Page 3 What thoughts run through a sales associates mind when they have nice customers? Consequently what effects does
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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cost though. Wal-Mart has faced much criticism‚ as well as litigation‚ for its human resource (HR) policies‚ being accused of underpaying and demanding too much of its associates. Research has shown (Bernardin‚ 2007) that HR practices are the leading indicators of lagging financial performance measures‚ but Wal-Mart is making itself an exception to this rule. The discrepancy between Wal-Mart’s poor HR leading indicators and its high degree of financial success has to do with the introduction and
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to deal with the impatient customer‚ and how training the employees to treat this kind of customer‚ to make this professional and effective‚ we will use some useful tool and way‚ which including training need‚ training design‚ development and implementation‚ also‚ training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series of activities
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are the needs of customers? There are many needs of customers‚ everywhere you go and anything you do customers are needed – It varies from internal and external customers. Some of the major customer services are restaurants‚ retail stores‚ and manufacture companies. Many of these companies or stores need to understand the customers to be successful. Customer services in restaurants need to stress to the importance of keeping customers. For example‚ in the article‚ “Poor Customer Service:
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activities for their own sake i.e. rewards and reinforcement lies in the actions itself. Theories of Motivation Maslow’s Hierarchy Theory: Maslow (1954) theorized that motivation is a complex phenomenon and that individuals are motivated by a set of needs. Maslow
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Introduction: "The customer is always right" is a famous business slogan. The underlying truth behind this statement is recognizing that customers are the life blood for any business. Understanding the importance of good customer service is essential for a healthy business in creating new customers‚ keeping loyal customers‚ and developing referrals for future customers Important of Customer Service: Customer service is important because customer service does more than simply provide a means
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organization. HRM also needs to understand the implications of the different incentive plans for different organizational levels. Employee satisfaction is the most frequently researched area in the management sciences (Schneider and Brief‚ 1992). Employees will stay longer with the company “Higher retention of the right caliber of employees creates a stable and experienced labor force that delivers higher service quality at lower cost (Guthrie‚ J.P. 2001)‚ this leads to higher customer retention and
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