[pic] Course: Advance diploma in Business Management Module: Production & Operations Management Date:2013.08.06 Name of lecturer: Daniel Chew The following examples show different products and services working by different model to achieve different customers’ satisfactions. Two products examples and two service examples will be included. Product 1: 5Ps Framework of O.M. is used in the electronic devices company‚ Apple. Apple: Apple Computer‚ Inc.‚ is a famous
Premium Apple Inc. Operating system Microsoft Windows
produce 30‚000 good T-shirts per month. Their plant operates 200 hours per month‚ but the new machines will be used for T-shirts only 60 percent of the time and the output usually includes 5 percent that are "seconds" and unusable. The stamping operation takes 1 minute per T-shirt‚ and the stamping machines are expected to have 90 percent efficiency considering adjustments‚ changeover of patterns‚ and unavoidable downtime. How many stamping machines are required? Target stamping-30000nos limting
Premium Integers Internal combustion engine Cost
accurate & current records must be maintained □ Guests may pre-pay or organisations may pay on their behalf ■ Credit card imprint □ Internal control on credit limits needs to be maintained □ Provides information for management on departmental revenue □ Compilation of reports 6‚ Jobs duty for receptionist (list 3) A hotel receptionist is responsible for greeting guests with a smile‚ welcoming the guest to the hotel and arranging reservations. Other responsibilities
Premium Hotel
The Subway sandwich chain is the largest restaurant operation in the world‚ as determined by the number of locations. Subway has been gaining on other fast-food restaurants such as McDonald’s for years. It’s smaller format costs less to open and operate than other chain restaurants and lets it squeeze into heavily trafficked locations places such as McDonald’s might bypass. In its clarity‚ simplicity‚ and achievability‚ the Subway restaurants have one of the best mission statements in the U.S.
Premium Fast food Subway Fast Food Nation
amount of money on technological upgrades each year (Ross et al.‚ 2002). UPS always find new and improved technology which the company is able to maintain competitive in their pricing (Clinton‚ 2008). Fuel is a major expense for the company‚ their operations also helps UPS reduce costs. As they always put efforts to increase their achievement‚ UPS became more efficient and developed company compare to before by the UPS transition. As below chart shows Financial Data of UPS from 2007 to 2012. Million
Premium United Parcel Service 2007 1916
Markets Motorcycles: Overall Two-wheeler sales of Indian players is dominated by the domestic market and‚ within it‚ by motorcycles. After growing at a sharp clip from the late 1990s‚ motorcycle sales witnessed a 7.8% drop in volume in 2007-08‚ due to falling domestic demand as a result of rising interest rates and many private sector banks reducing their retail lending exposures. 2008-09 saw a modest increase in motorcycle sales of 4%‚ driven largely by growth in cash sales. Even so‚ sales of
Premium Bajaj Auto Motorcycle
MKT B370 Operations Management SPECIMEN EXAMINATION PAPER Important Note: This specimen examination paper serves solely as an illustration of the types of questions which may be contained in the examination. Students should not construe these questions as the actual examination questions nor part of the actual examination paper. In addition‚ this specimen examination paper does not purport to represent the complete scope or coverage of the course and the distribution of the topics to be examined
Premium Bread
approach to teamwork that moves responsibility for decisions further down the organization chart to the level of the employee actually doing the job Continuous Improvement Management’s view of performance standards of the organization The way management views the contribution and role of its workforce (employee involvement and team efforts are the key to improvement) Key Elements of TQM: Quality is defined by customer Employee involvement Continuous improvement Prevention‚ not inspection
Premium Process management Process capability Quality control
| |WAL MART STRATEGIES IN WAREHOUSING | |SUPPLY CHAIN MANAGEMENT PROJECT | |
Premium Supply chain management Inventory
Process Management is a hot topic in business circles today. Most companies report that they are investing in business process management. Some are focused on modeling their operations‚ while others focus on measuring process performance. Some are committed to Six Sigma improvement efforts‚ while others describe how Information Technology (IT) is being used to automate a key business process. Only a few companies‚ however‚ report that they actually use process measures in the day-to-day management of
Premium Process management Business process modeling Malcolm Baldrige National Quality Award