Chapter 1. Introduction Chapter 1. Introduction “Satisfying the customer is a race without finish.” (Vadim Kotelnikov). Many researches and academicians have defined customer’s satisfaction in their own way. Satisfying customers is always a challenging job for anyone. Customer satisfaction means providing goods and services to the customer which meets their level of expectation. So‚ neglecting customer and their demand can be dangerous for the existence of the organisation. That is the significant
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Business English: Need for More Research in an E-commerce Environment Traditionally‚ much has been written and taught regarding Business English. However‚ Business English "Communication" has only been seen as a tertiary business EFL curriculum. Its main objective has been teaching adults who are doing business‚ and students studying business to communicate effectively and efficiently with people from various parts around the world. In the world of international business‚ accurate and timely
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He drank 6 cups of coffee a day. After my first year of university‚ I lear ned how to research a topic and present in a simple‚ effectiv e manner. I researched the disadvantages and side effects of drinking coffee and ga ve this information to him‚ in the hopes that he would cut back‚ which he did. I have also learned that there ar e many different ways to learn new information. For instance‚ some people are better learners wh en they are being lectured to: others learn better
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INTRODUCTION E-business refers primarily to the digital enablement of transactions and processes within a firm‚ involving information systems under the control of the firm. E-business does not include commercial transactions involving an exchange of value across organizational boundaries. E-business (electronic business)‚ derived from such terms as "e-mail" and "e-commerce‚" is the conduct of business on the Internet‚ not only buying and selling but also servicing customers and collaborating with
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Title: Relationship between customer satisfaction and high level of service quality: Case study of Tesco store. ABSTRACT Customer satisfaction is the prerequisite for making relationships. Like any other service industry the retail industry is facing a rapidly changing market. Many researchers found numerous strong evidences which show most of the departmental stores fail to deliver customers’ desired service. High level of service quality resulting in satisfied customers is the key to sustainable
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Prospects and Problems Of E-commerce Prospects and Problems of E-Commerce Prepared for S I Nusrat A Chaudhury Associate professor Department of Business Administration & Head of Career Counseling Center East West University Prepared by Razoanul Amin Talukder 2005-2-10-207 Sazzad Hossain 2005-3-10-091 Tanzia Afrin 2005-2-10-271 Sk. Abdul Mukit 2005-2-10-135 Golam Kibria 2005-3-10-136 Date of Submission: April 13‚ 2008 [pic] 10 April 2008
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THE EFFECTS OF FOOD QUALITY AND CUSTOMER SERVICE IN CUSTOMERS SATISFACTION IN RESTAURANT SETTING I. INTRODUCTION I.1 BACKGROUND OF THE STUDY Basically Filipinos are food lovers. Eating is a necessity for all people. Eating together at home with loved ones or relative has been the tradition of Filipinos as derived from the Filipino culture. But why do people still love to eat out in a restaurant? If people eat out it is usually based on the food offered‚ the ambiance offered and the
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School of Business STOCKHOLM UNIVERSITY Bachelor thesis 10 credits Autumn semester 2005 E-Commerce Strategy - Being Physical or Virtual? Author: Hans Olsberg Robert Perrakoski Supervisor: Reiner Beck (Assistant Professor) ii Acknowledgements This study is the result of our bachelor thesis within business administration at Stockholm University. It has been a very interesting field of study and we think that we have found a somewhat interesting and unique approach within e-commerce
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E-Business Plan Prepared 16 April 2010 Submitted by: Danny O’Mara u114690 Contents 1. Executive Summary 3 2. Business Description 3 3. Market Analysis 4 3.1. Customers 4 3.2. Pricing 5 3.3. Payment 5 3.4. Competition 5 4. Operations 6 4.1. Marketing & Promotion 6 4.2. Management and Staffing 7 4.3. Hardware & Software 8 4.4. Risks 9 5. Financials 10 5.1. Developmental Costs 10 5.2. Operational Costs 10 5.3. Sales & Marketing Costs
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E-Business: An Introduction Course Format Lectures › Text book Turban‚ E; King‚ D; Lee‚ J K; Viehland‚ D (2008)‚ Electronic Commerce: A Managerial Perspective. Prentice Hall‚ USA) › Additional handouts will be given in class/ uploaded on Black Board Laboratory work (HTML and JavaScript) Case studies Role plays What this course will cover Basics of e-Commerce (first week) Divided into B2C and B2B e-Commerce › Weeks 2-4 B2C e-Commerce › Remainder of the semester B2B e-Commerce
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