Name of company: Name of Respondent: Designation: Please mention your storage centre: 1. How do you find your experience in interacting / dealing with our representative? 1. Very pleasant 2. Pleasant 3. Average 4. Unpleasant 5. Very Unpleasant …..................... 2. How do you find the availability and query handling capabilities of our customer service executive? Please rate on scale of 1-5‚ 1- being extremely unsatisfactory 5- being extremely satisfactory ….........
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BSBCUS403B IMPLEMENT CUSTOMER SERVICE STANDARDS ASSESSMENT 2: REPORT According to the survey recently performed on ABC Bank‚ it has been found that there has been a big decrease in the number of customers over the past six months. This is due to poor customer service. Therefore‚ Peter Sellers‚ as the Manager of the bank‚ needs to confirm the same and make a report about the issue as soon as possible. In order for Peter to be able to identify the customer service satisfaction or problems
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Red de Revistas Científicas de América Latina‚ el Caribe‚ España y Portugal Sistema de Información Científica Rajkumar Paulrajan‚ Harish Rajkumar Service Quality and Customers preference of Cellular Mobile Service Providers Journal of Technology Management & Innovation‚ vol. 6‚ núm. 1‚ 2011‚ pp. 38-45‚ Universidad Alberto Hurtado Chile Available in: http://www.redalyc.org/articulo.oa?id=84718815004 Journal of Technology Management & Innovation‚ ISSN (Electronic Version): 0718-2724
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Customer-Based Brand Equity (CBBE) (Keller‚ 2008) Salience Zara is a well-known and ranked number one clothing brand in Spain‚ and it is the brand chain store of the Inditex Group owned which ranked number three in the world (INDITEX Group‚ 2012). Zara used fast fashion model – limited and variety. Zara resist a trend within the worldwide industrial- product manufacturing in low-cost area. That prove its product has a certain quality. Related to fast fashion‚ Zara has asserted that it only
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Face to Face Summer Erxleben MAR2305 December 17‚ 2011 Brandi Summers Face to Face The manner in which I handled this customer service call was unprofessional and handled very poorly. I did not answer the phone within three rings or use the proper greeting that the company requires. There were many things I could have done different in this situation. First and foremost I should have done my job and handled her situation right away. However‚ that was not the case. Since I did not‚ there
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In the case of WorldCom‚ a national company that began in 1983 and would provide long-distance telephone services‚ it is hard to determine where the problem begins. The case‚ as explained in the book‚ has never really found the core of the problem. We are told that financial reports were falsely created and improper accounting practices were found‚ but who is to blame? The textbook tells us that several of the former top financial executives pleaded guilty to securities fraud‚ however they defended
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a company’s culture? List several examples from organizations you work in. Factors that project a company’s culture include patterns of behaviors through the company’s employees. “Culture is a composite of many factors that project the shared values of the people who work there. The culture can strengthen and reinforce individual behaviors and individual behaviors reinforce the culture (Timm 2013 p.21)”. These positive behaviors are expressed through the employee’s customer service. For businesses
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Octavia Risby Customer Service Prof. Tracy Braye 10/22/13 Chapter Seven Review Question Response 1. Service breakdown occurs when a product or service does not meet a customer’s expectations. This causes them to become frustrated and therefore the breakdown takes place. 2. Customers have access to information that allows them to make educated decisions about the product or service they purchase. When a customer feels their expectations have not been fulfilled they become dissatisfied
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Green without the Greenpeace Fairfield County Business Journal‚ Nov 9‚ 2009 by Liyakasa‚ Kelly * 1 * 2 * Next Funkoos doesn ’t want to be known as that tree-hugging organic company." Organic is great‚ but it ’s not the end-all-‚ be-all‚ according to Stefanie Brychcy‚ head of corporate communications for the organic baby apparel startup. Price and ease-of-use are just as important‚ shesays. Although the "organic message" is growing‚ Director of Operations Sitwat Shah said people
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CO-ORDINATE CUSTOMER SERVICES ACTIVITIES IN THE PROPERTY SERVICES INDUSTRY TABLE OF CONTENTS Page 1. INTRODUCTION 2 2. SERVICE ISSUES 3 3.1. There is no detailed procedures handbook
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