www.ccsenet.org/ass Asian Social Science Vol. 6‚ No. 8; August 2010 A Survey of Non-profit Organizations Evaluation Methods Haiyan Duan Henan University of Science and Technology Luoyang 471000‚ Henan‚ China E-mail: duanhaiyan0813@163.com Youth-Projects of Philosophy and Social Sciences Research‚ Ministry of Education (09YJC630057) Abstract Through reviewing the foreign evaluating methods‚ we recommend the following two kinds of methods and analysis both their advantages and disadvantages:
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Etal.(2004) An Integrated Framework For Customer Value And Customer Relationship Management Performance:A Customer Based Perspective From China.Managing Service Quality.14(3)‚169-182 Wilson‚R.;Gilligan‚C.;Pearson‚D.(1992)Strategic Marketing Manage Zeithaml‚ V.A. (1988)Consumer Perceptions Of Price‚ Quality And Value: A Means-End Model And Synthesis Of Evidence. Journal Of Marketing. 52 ‚21-22. Websites
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This article was downloaded by: [University of Bristol] On: 24 November 2012‚ At: 07:48 Publisher: Routledge Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office: Mortimer House‚ 37-41 Mortimer Street‚ London W1T 3JH‚ UK International Journal of Cultural Policy Publication details‚ including instructions for authors and subscription information: http://www.tandfonline.com/loi/gcul20 A STRATEGIC LOGIC FOR ARTS MARKETING Miranda Boorsma a a Department
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Introduction Indomie is one famous brand of instant noodle in Indonesia is produced by PT. Indofood Sukses Makmur Tbk.‚ The first time Indomie hits the market was on 1970‚ people doubted that selling instant noodle as one of the staple food in Indonesia‚ but the company proved the people’s judgements were wrong (www.indomie.com). Indomie accounted for approximately 37% of net sales and 39% of income from operations in 1999. The Company produces a wide range of instant noodle products with prices
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repurchase intentions 2 Introduction Numerous studies show that customer satisfaction is related to repurchase intentions and attitudinal loyalty (Cronin & Taylor‚ 1992; Fornell‚ 1992; Anderson & Sullivan‚ 1990; Boulding‚ Kalra‚ Staeling‚ & Zeithaml‚ 1993; Taylor & Baker 1994; de Ruyter‚ Wetzels‚ & Bloemer‚ 1996; Zeithamel‚ Berry‚ & Parasuraman‚ 1996; Mägi & Julander 1996). However‚ customer satisfaction never explains all of the variation in repurchase
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Acknowledgements First of all‚ I would like to thank both my panel supervisors from the University of South Australia‚ Dr. Porpan Vachajitpan and Dr. Frank Hutson Gregory‚ for their valuable time‚ excellent advice and informative guidance in my three research studies. In spite of their tight schedules‚ they were able to provide me with advice and support whenever my queries arose. Without them‚ these studies would not have been completed. I am indeed grateful to my beloved husband‚ Mr. Boonchon
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Team Charter Study Group # H4 (Zeithaml Legacy) We will give a Hand! To our Team Members‚ our Legacy‚ our Class and the entire UNC Community! -Go Heels!- Holly Goodliffe Benjamin Martini Alejandro Mendoza Johannes Püllen Zach Shapiro T.E.A.M. – Together Everyone Achieves More!!! I. Common Goals: * * We want to successfully pursue the MBA program and make the most of our time here in every aspect. We want to leverage the MBA program as the next step towards a great
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service quality and firm performance in the service industry Yi‚ Y. (1991). A Critical Review of Consumer Satisfaction. In V. Zeithaml (Ed.)‚ Review of Marketing. Chicago: American Marketing Association Yung & Chan‚ 2001 Zabkar‚ V.‚ Brencic‚ M. M.‚ & Dmitrovic‚ T. (2009). Modelling perceived quality‚ visitor satisfaction and behavioral intentions at the destination level Zeithaml‚ V. A.‚ Bitner‚ M. J.‚ & Gremler‚ D. D. (2006). Services marketing: Integrating customer focus across the firm
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Spa. (2007). Nora Beach Resort and Spa. [On-line]. Available from URL: http://www.norabeachresort.com/‚ [accessed 21 March 2011]. Oliver‚ R. L. (1996). Satisfaction: A Behavioral Perspective on The Consumer. New York: McGraw-Hill. Parasuraman‚ A.‚ Zeithaml‚ V. A.‚ & Berry‚ L. L. (1988). SERVQUAL: Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality Rust‚ T.‚ Zahorik‚ A. J.‚ & Keiningham‚ T. L. (1995). Return on Qualty (ROQ): Making ServiceQuality Financialy Accountable. Journal
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Quality: New Directions in Theory and Practice Armstrong‚ R.W. and Seng‚ T.B. (2000). Corporate-customer satisfaction in the banking industry of Singapore. International Journal of Bank Marketing‚ Vol.18‚ No.3; pp.97-111 Barclays (2005) Berry‚ A.A.‚ Zeithaml‚ V.A. and Parasuraman‚ A. (1988). The Service Quality Puzzle. Business Horizons‚ Sept-Oct. 1988‚ 35-43. Commonwealth of Learning Coulson-Thomas‚ C. and Brown‚ R. (1990)‚ Beyond Quality – Managing the Relationship with the Customer‚ British Institute
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