4.2 Explain The Meaning Of The Term Confidentiality
1.1
Identify the different reasons why people communicate
As a support worker my main aim is to interact with customers, colleagues, and other members of the public. I need to understand the many subtle forms of communicating so I can meet my customer’s needs and the expectations of my colleagues. It is important therefore that I have a range of skills and understand when certain skills might be appropriate or beneficial: - * sign language * Touch * Electronic * Record information so it can be passed on * Facial expressions * Body language * Eye contact * Speech * Tone of voice * PECS (picture exchange communication system) * Needs- wants – wishes – protesting * Pain – discomfort * Information sharing * Socialising * Acknowledging – listening – agreeing ex. nodding, smiling
1.2
Explain …show more content…
how communication affects relationships in the work setting
Good communication is important to people’s needs to express themselves, if communication breaks down relationships can be affected and the trust broken. Also customer’s wellbeing such as physical and emotional needs may be negatively affected as their needs and wishes cannot be met.
The type of communication setting in the workplace is vital for the smooth running of the work setting as well as the wellbeing of the customer.
Each and every person must be able to feel they are respected with their views and contributions valued. This is vital to build trust and gaining an understanding amongst staff, customers and outside agencies. In order to share and organise the workload and arrange precise communication is vital-this will maintain a happy environment towards the same outcomes.
When I think of an effective working relationship I ensure that I make my colleagues feel valued and respected. I always keep appointments and arrangements that I make and if for any reason I cannot I always ensure they have plenty of notice to re-arrange
(Yvonne Nolan Health & Social Care) July 2012
2.1
Demonstrate how to establish the communication and language needs, wishes and preferences of individual
Good communication is vital in establishing any relationship and in providing support and trust with people.
There are many ways you can communicate other than direct speech and when we do speak to others we more often than not use other methods without realising it – non-verbal communication this is the use of gestures ,facial expressions ,eye contact and body language.
To be an effective communicator you need to understand one’s own an others non-verbal behaviour. We need to think about gestures, tones of voice, eye contact, facial expressions, and posture and muscle tension as these can all alter the understanding of what you want to put across.
Most people will think you are interested in what they have to say if you are interested in what they have to say if you sit facing them in a relaxed (not slouchy) position, leaning forward slightly and make eye contact and yet they will get negative feelings if you turn away from them and have folded arms and legs and do not make eye contact.
(Yvonne Nolan Health & Social Care)
July 2012
2.2
Describe the factors to consider when promoting effective communication.
The factors to consider when promoting effective communication is not only what we say but the way we use our facial expressions, what our body posture says, our gestures and eye contact. These are all aspects of how we interact and are examples of communication everyone understands and are therefore very effective ways to communicate. The tone we use when we speak, our mood, our facial expression and stance. The use of If we invade someone’s personal space they may feel uncomfortable, possibly even threatened and not want to listen or be near you.
The space between people, during communication, Means different things in different cultures. For men to hug and kiss each other on meeting in Arab countries are normal and yet here it is still not fully accepted. There has been research done that gives of different zones.
Public zone – 2 metre plus – strangers
Social zone – 1 – 2 metre – acquaintances
Personal zone – less than 1 metre – friends
Intimate zone – touching – family
Respecting peoples persona; space is vital for good working environments. Apart from the verbal and non-verbal aspects of communication, I use and know of other methods that can be used and can be very useful when trying to meet the individuals needs of customers, work colleagues and other professionals. I am aware of tone and formality of speech which should always be taken into consideration.
(Yvonne Nolan Health & Social Care)
July 2012
3.1
How people from different backgrounds may use and or interpret communications methods in different ways
People from different cultures backgrounds and even generations communicate differently-using the same word to mean different things- this is apparent when youngsters refer to something being gay as stupid and older generations thinking this word is happy.
In some families swearing is just an everyday part of speech and yet in other used as a tool of disrespect-this should always be taken into consideration and although may be part of my customers everyday speech. I must be aware to keep on a professional basis and refrain from using such language myself. I can discover a lot about communication issues by observing a person I can see how a person can communicate, and how it differs to how I might communicate to others. When I look at one person I should be able to see if there are any communication barriers. For example different languages can cause a communication barrier; a learning disability can cause problems while communicating. However there is also communication barriers made when trying to communicate with people with a hearing or even a visual Impairment. Physical illness can create a communication barrier or a disability.
Any one of these could affect how difficult it is to communicate with someone. Every situation has different steps I may wish to take when overcoming communication barriers. By observing someone would give me a very good place to start when overcoming these problems, although working with the person to work out the exact solution needed to help communicate with them. I could also help the situation by: * Finding out more about the person by asking people who have worked with them before, as they are likely to give some advice on how to overcome the communication barrier. * Looking through previous notes or cases witch has the same problems that you’re encountering. * Trying to find out as much as possible about a person’s illness or disability Public zone – 2m+ Strangers
Social zone 1-2m Acquaintances
Personal zone - < m Friends
Intimate zone Touching Family
Respecting people’s personal space is vital for good working environments.
Apart from the verbal and non- verbal aspects of communication I use I know of other methods that can be useful when I try to meet the individual’s needs and also work colleagues and other professionals. I am aware of tone and formality of speech which should always be taken into consideration.
.
(Yvonne Nolan Health & Social Care)
July 2012
Identify barriers to effective communication.
3.2
Communication is a difficult process and can be interrupted by a number of different barriers. These may be to do with: * Forming a clear message * Or relaying it to another person
Problems also may be encountered with: * Reliably receiving a message * Or making sense of its context
It is helpful to look at a various amount of different barriers to communication, to help pass each stage of the communication process.
As well as written and spoken words there are different ways to communicate information: * Public signs show important information without many words, by using commonly used symbols on the road or health and safety signs helps overcome an communication barrier * Sign language is a recognised language that help people who are deaf communicate by using a sign for each letter of the alphabet, also uses different signs that shows ideas and feelings this is an easy way for them to communicate, * Language support help show and therefore emphasises spoken words
(Collins education)
July 2012
Explain how to access extra support or services to enable individuals to communicate effectively.
3.5
A range of support is available to enable effective communication with young people and young children you work with and the adult members of their family. Most importantly individuals need to be told about these services and should be able to accesses them easily. For example:
Services and support include;-
* Help is available through local authorities and services for example the NHS, education and children and families services * The citizen’s advice bureau (CAB) is another way to get advice on advocacy, interpretation and translation. * Also there may be projects operating in the local area, these are most likely to be advertised in local library, community centre or in a health centre
Communication support tends to include: * Language and speech services * Translation and interpreting service * Advocacy services * Language services professionals
Speech language and communication therapists work closely with parents, carers and other health and education professionals. They help children who have problems communicating due to mild: * Moderate or severe learning difficult * Physical difficult * Such as a left cleft palate and spasticity * Language delay or impairment * Hearing difficulties * Speech impediments such as stammering * As well as autistic spectrum disorder and social interaction difficulties
Children can be referred to a speech and language therapy by their GP or health visitor, or through the education services. A family can also self-refer their child by contacting their local service directly.
Translation services may be needed for children and their parents who speak a different language. Although now information documents about services and benefits are now in a range of different languages. Interpreters can be bought in to help translate conversation and discussions during meetings. Interpreters are trained not to give their own opinion, but to show whatever those present would want to say.
There are also translation and interpreter services for people with sensory impairment. All local authorities and services, such as the national health services and the police have to provide communication support for people: * When visiting optician, doctor or hospital * When attending court or public meeting * If being interviewed by the police
Support for people with sensory disabilities includes: * Lip-speakers * Note takers and speech to text reporters * Deaf blind interpreters * British sign language interpreters
When there is no other adult such as a parent or carer who can speak for them the young adult is given an advocate.
(Collins Education & Yvonne Nolan)
July 2012
Explain the meaning of the term confidentiality
4.1
When you work in care setting you will deal regularly with information that is to do with the children or young people in your care and their families. Most of this is personal and private. Confidentiality refers to the need to handle personal and private information in a way which is appropriate, meet legal requirements and are safe and professional.
4.3
The confidentially policy where I work includes procedures to show the way confidential information is stored, recorded, handled and shared. I am responsible to find these out and work within the guidelines.
Confidentiality needs to be breached in some situations to report the information to a higher authority. The discloser of private and personal information should on happen when: * By withholding the information I am likely to threaten the safety and wellbeing of others * A crime has or is likely to be
committed
I would speak to a senior person either within or outside my workplace who is able to act on the information. To think it is a matter for only a senior member of staff would be a mistake, when dealing with a young person or adult, most of the time they would prefer to deal with a junior member of staff with whom they feel they can be more comfortable around and relate to more
You can never promise confidentiality to a person but you can reassure them that you will only share the information if necessary and would inform the person before doing so.
(Collins Education)
July 2012
1.1
Identify legislation relating to health and safety in a health or social care work setting
“The health and safety at work act 1974 is the primary piece of legislation covering occupational health and safety. Under this Act, the employer, the workers and the individuals being supported have responsibilities to ensure safety is maintained in the workplace.” (http://www.cis-assessment.co.uk)
My employer should display this act in the main workplace. The main purpose of this legislation is to: * Secure the health, safety and welfare of my colleagues * Protect myself and other around me from the activities of others at work * Limit this use and storage of dangerous substances
There are other important pieces of the legislation that go alongside and support the health and safety at work, which include the: * Management of health and safety at work regulations 1992 show how importance of what employers are required to achieve under the health and safety at work act. * Control of substances hazardous to health regulations requires employers to control substance that could effectively harm the workers’ health. * Manual handling regulations 1992 sets the requirements for handling and moving of people. * Reporting of injuries, disease and dangerous occurrences regulations 1985, sets out what needs to be reported.
When I’m witnessing something dangerous happening I need to report my findings immediately.
1.2
Explain the main points of health and safety policies and procedures agreed with the employer
My employer could have procedures and policies which cover a range of health and safety subjects to meet the legal requirements. If I was to work in a small business or directly for n individual it would be less likely that they would have a written copy of the policies and procedures. This would mean I would need to use the legal framework as your guide and communicate well with your employer regarding health and safety.
Some of the subjects that would need and health and safety policy and procedure would include: * Handling and moving of people and objects * Personal hygiene * Infection control * Lone working and personal safety * Fire safety * Hygiene and food safety * What I would do in the event of an emergency * Risk assessments * Smoking in the workplace * The use of chemicals and waste disposal * Visitors and security measures
Even though I will aim to give personal care support in as individual a manner as possible , I must always remember that the health and safety for everyone involved comes first.
For example one individual may be asked to go to the bathroom by themselves. I should support this but only on the grounds that it is safe to do so. I always need to be considering the risks involved and the individuals capacity to know and understand the risks and that I know how to reduce them.
1.3
Analyse the main health and safety responsibilities of: * Myself * My manager or employer * Other in the work setting
My health and safety responsibilities are to: * Take responsible care of my health and safety * Take responsible care not to put other people, including employees and member of the public by what I do or do not do at my work. * Work with my employer to make sure I have got the proper training and that I understand and can follow my organisations health and safety policies. * Not to interfere with anything that has been placed there for my health, safety or welfare * To report injures strains or illnesses I suffer as a result of my job. * To tell my employer if something’s has happened that might affect my ability to work for example, becoming pregnant or suffering from an injury * Not to undertake any health and safety task’s that I haven’t been trained for.
When dealing with health and safety my employers responsibilities are: * To provide and safe workplace * Give out information on health and safety * Provide free health and safety training * And to make sure you can enter and leave the work place safely
The individuals I support responsibilities are to: * Follow all health and safety advice given to them * Co-operate with me and the use all the equipment properly and safely * Take responsibility of their own health and safety
1.4
Identify specific tasks in the work setting that should not be carries out without special training
Without the correct level of train I’m not allowed to carry out certain tasks relating to health and safety, for example: * The moving and handling of objects and people * Administering medication * Using the emergency first aid * Giving injections * Peg feeding * Fire fighting
If I’m unsure about what I can and cannot do In the work place, I must discuss any doubts I have with my supervisor/manager.
2.1
Use policies and procedures or other agreed ways of working that relate to health and safety
“the purpose of 9.1
Describe common signs and indicators of stress
Stress can cause changes in who is experiencing it. Action can be taken before the pressure becomes a problem if the signs of stress they are showing are identified at an early stage, therefore preventing more pain and discomfort. When someone is stressed their behaviour and attitude may change however in many cases it has been known that it is only the person suffering from stress that has noticed it. This shows how you should always take a minute to check on how you are feeling ever once in a while, and if you are feeling different to think about what the cause of the stress might be. This will help to eliminating the cause of the stress. It is important to take positive action, this may just be talking to someone on how you are feeling, either a friend family member or your local GP.
Stress can be shown in different in every person, as there are many different levels of stress. This depends on the cause and how long it has been causing discomfort. I may need to take notice to how people around me are acting and how their attitude has changed.
When looking for signs of stress, some of the symptoms could include: * Depressed or negative feeling * Feeling disappointed * Has become more emotional * Withdrawal from people * A lack of confidence * Drastic mood swings * Poor memory * Is unable to concentrate * Changes in eating habits * Changes in sleeping patterns * Twitchy or nervous behaviour * Changes in attendance, such as arriving late or not showing up
If someone is suffering from the following symptoms this could mean they are suffering from stress. If I find that my work my cause or worsen these symptoms, I would have to speak to a manager, so that the cause of these may be stopped or reduced preventing the condition to worsen. If I have noticed any of these changes in a colleague I could try to convince them to go a try and see a GP. 9.2
Describe signs that indicate own stress
When trying to find signs of stress on myself I could look for: * A change in sleeping patterns * If I have has drastic mood swings * I am unable to concentrate * I have become nervous * I have become emotional * I have become consistently late or tend not to show up * Feeling disappointed
9.3
Analyse factors that tend to trigger own stress
There are many factors that contribute to stress. Work can be a problem when suffering with stress although work is seen as the main problem that causes stress, there are many other situations that can cause stress witch are outside of the workplace.
Major life events can cause stress, also when faced with hassle on a daily basis can build up and cause a build-up of stress. Adolescents can become stressed when they are faced with tests and exams in their school life. This can affect their overall outcome when taking exams.
When major life events cause stress it could include the death of a loved one, family pet or it could be the stress of moving to a new city.
Daily hassle could include: * The daily route to work, being in traffics jams * Financial difficulty is a big factor to stress * Arguments with family members * The stress of dealing with a young family member, causing lack of sleep * Cleaning could even contribute with causing stress
If someone had to deal with extra pressure, for example, school test or courses being taken outside of work, this is most likely to add stress, with the pressure of having to cram in extra revising or not being able to fit all they have to do into one day.
Any of these can cause stress.
9.4
Compare strategies for managing stress
Employers should provide a stress free environment, if this is not the case they should try their very best to make the situation as stress free as possible. They need to identify what is causing stress for their staff. When work is a stressful place it can cause major problems for those working there, therefor the manager should work with employees to find the best way to reduce stress levels to help them do their job better. When I’m dealing with stress I find it best to just take a minute to think about what to do to stop me being stressed. Many people find the best way to help is to think about what they want to do, and then try whatever they are doing that way. The key to reducing stress is to remove you from the stressful situation. Therefore by trying things a different way could help reduce stress. * Developing new habits can regularly remove small causes to stress, which can effectively reduce your stress levels. * Humour is one of the quickest and greatest ways to reducing stress. It also gets your brain thinking in a different way in which it was been previously and it distracts you from having a stressed mind-set. Distraction is a simple and effective de-stressor, it takes all of your thoughts away from stress. * A powernap is a good way to reduce stress levels. Just taking a quick half an hour nap is very helpful to reducing stress. * A simple cup of tea of whatever flavour is a simple and effective way to reduce stress
All of these are a solution to lower stress levels.
Identify the different reasons why people communicate
As a support worker my main aim is to interact with customers, colleagues, and other members of the public. I need to understand the many subtle forms of communicating so I can meet my customer’s needs and the expectations of my colleagues. It is important therefore that I have a range of skills and understand when certain skills might be appropriate or beneficial: - * sign language * Touch * Electronic * Record information so it can be passed on * Facial expressions * Body language * Eye contact * Speech * Tone of voice * PECS (picture exchange communication system) * Needs- wants – wishes – protesting * Pain – discomfort * Information sharing * Socialising * Acknowledging – listening – agreeing ex. nodding, smiling
1.2
Explain …show more content…
how communication affects relationships in the work setting
Good communication is important to people’s needs to express themselves, if communication breaks down relationships can be affected and the trust broken. Also customer’s wellbeing such as physical and emotional needs may be negatively affected as their needs and wishes cannot be met.
The type of communication setting in the workplace is vital for the smooth running of the work setting as well as the wellbeing of the customer.
Each and every person must be able to feel they are respected with their views and contributions valued. This is vital to build trust and gaining an understanding amongst staff, customers and outside agencies. In order to share and organise the workload and arrange precise communication is vital-this will maintain a happy environment towards the same outcomes.
When I think of an effective working relationship I ensure that I make my colleagues feel valued and respected. I always keep appointments and arrangements that I make and if for any reason I cannot I always ensure they have plenty of notice to re-arrange
(Yvonne Nolan Health & Social Care) July 2012
2.1
Demonstrate how to establish the communication and language needs, wishes and preferences of individual
Good communication is vital in establishing any relationship and in providing support and trust with people.
There are many ways you can communicate other than direct speech and when we do speak to others we more often than not use other methods without realising it – non-verbal communication this is the use of gestures ,facial expressions ,eye contact and body language.
To be an effective communicator you need to understand one’s own an others non-verbal behaviour. We need to think about gestures, tones of voice, eye contact, facial expressions, and posture and muscle tension as these can all alter the understanding of what you want to put across.
Most people will think you are interested in what they have to say if you are interested in what they have to say if you sit facing them in a relaxed (not slouchy) position, leaning forward slightly and make eye contact and yet they will get negative feelings if you turn away from them and have folded arms and legs and do not make eye contact.
(Yvonne Nolan Health & Social Care)
July 2012
2.2
Describe the factors to consider when promoting effective communication.
The factors to consider when promoting effective communication is not only what we say but the way we use our facial expressions, what our body posture says, our gestures and eye contact. These are all aspects of how we interact and are examples of communication everyone understands and are therefore very effective ways to communicate. The tone we use when we speak, our mood, our facial expression and stance. The use of If we invade someone’s personal space they may feel uncomfortable, possibly even threatened and not want to listen or be near you.
The space between people, during communication, Means different things in different cultures. For men to hug and kiss each other on meeting in Arab countries are normal and yet here it is still not fully accepted. There has been research done that gives of different zones.
Public zone – 2 metre plus – strangers
Social zone – 1 – 2 metre – acquaintances
Personal zone – less than 1 metre – friends
Intimate zone – touching – family
Respecting peoples persona; space is vital for good working environments. Apart from the verbal and non-verbal aspects of communication, I use and know of other methods that can be used and can be very useful when trying to meet the individuals needs of customers, work colleagues and other professionals. I am aware of tone and formality of speech which should always be taken into consideration.
(Yvonne Nolan Health & Social Care)
July 2012
3.1
How people from different backgrounds may use and or interpret communications methods in different ways
People from different cultures backgrounds and even generations communicate differently-using the same word to mean different things- this is apparent when youngsters refer to something being gay as stupid and older generations thinking this word is happy.
In some families swearing is just an everyday part of speech and yet in other used as a tool of disrespect-this should always be taken into consideration and although may be part of my customers everyday speech. I must be aware to keep on a professional basis and refrain from using such language myself. I can discover a lot about communication issues by observing a person I can see how a person can communicate, and how it differs to how I might communicate to others. When I look at one person I should be able to see if there are any communication barriers. For example different languages can cause a communication barrier; a learning disability can cause problems while communicating. However there is also communication barriers made when trying to communicate with people with a hearing or even a visual Impairment. Physical illness can create a communication barrier or a disability.
Any one of these could affect how difficult it is to communicate with someone. Every situation has different steps I may wish to take when overcoming communication barriers. By observing someone would give me a very good place to start when overcoming these problems, although working with the person to work out the exact solution needed to help communicate with them. I could also help the situation by: * Finding out more about the person by asking people who have worked with them before, as they are likely to give some advice on how to overcome the communication barrier. * Looking through previous notes or cases witch has the same problems that you’re encountering. * Trying to find out as much as possible about a person’s illness or disability Public zone – 2m+ Strangers
Social zone 1-2m Acquaintances
Personal zone - < m Friends
Intimate zone Touching Family
Respecting people’s personal space is vital for good working environments.
Apart from the verbal and non- verbal aspects of communication I use I know of other methods that can be useful when I try to meet the individual’s needs and also work colleagues and other professionals. I am aware of tone and formality of speech which should always be taken into consideration.
.
(Yvonne Nolan Health & Social Care)
July 2012
Identify barriers to effective communication.
3.2
Communication is a difficult process and can be interrupted by a number of different barriers. These may be to do with: * Forming a clear message * Or relaying it to another person
Problems also may be encountered with: * Reliably receiving a message * Or making sense of its context
It is helpful to look at a various amount of different barriers to communication, to help pass each stage of the communication process.
As well as written and spoken words there are different ways to communicate information: * Public signs show important information without many words, by using commonly used symbols on the road or health and safety signs helps overcome an communication barrier * Sign language is a recognised language that help people who are deaf communicate by using a sign for each letter of the alphabet, also uses different signs that shows ideas and feelings this is an easy way for them to communicate, * Language support help show and therefore emphasises spoken words
(Collins education)
July 2012
Explain how to access extra support or services to enable individuals to communicate effectively.
3.5
A range of support is available to enable effective communication with young people and young children you work with and the adult members of their family. Most importantly individuals need to be told about these services and should be able to accesses them easily. For example:
Services and support include;-
* Help is available through local authorities and services for example the NHS, education and children and families services * The citizen’s advice bureau (CAB) is another way to get advice on advocacy, interpretation and translation. * Also there may be projects operating in the local area, these are most likely to be advertised in local library, community centre or in a health centre
Communication support tends to include: * Language and speech services * Translation and interpreting service * Advocacy services * Language services professionals
Speech language and communication therapists work closely with parents, carers and other health and education professionals. They help children who have problems communicating due to mild: * Moderate or severe learning difficult * Physical difficult * Such as a left cleft palate and spasticity * Language delay or impairment * Hearing difficulties * Speech impediments such as stammering * As well as autistic spectrum disorder and social interaction difficulties
Children can be referred to a speech and language therapy by their GP or health visitor, or through the education services. A family can also self-refer their child by contacting their local service directly.
Translation services may be needed for children and their parents who speak a different language. Although now information documents about services and benefits are now in a range of different languages. Interpreters can be bought in to help translate conversation and discussions during meetings. Interpreters are trained not to give their own opinion, but to show whatever those present would want to say.
There are also translation and interpreter services for people with sensory impairment. All local authorities and services, such as the national health services and the police have to provide communication support for people: * When visiting optician, doctor or hospital * When attending court or public meeting * If being interviewed by the police
Support for people with sensory disabilities includes: * Lip-speakers * Note takers and speech to text reporters * Deaf blind interpreters * British sign language interpreters
When there is no other adult such as a parent or carer who can speak for them the young adult is given an advocate.
(Collins Education & Yvonne Nolan)
July 2012
Explain the meaning of the term confidentiality
4.1
When you work in care setting you will deal regularly with information that is to do with the children or young people in your care and their families. Most of this is personal and private. Confidentiality refers to the need to handle personal and private information in a way which is appropriate, meet legal requirements and are safe and professional.
4.3
The confidentially policy where I work includes procedures to show the way confidential information is stored, recorded, handled and shared. I am responsible to find these out and work within the guidelines.
Confidentiality needs to be breached in some situations to report the information to a higher authority. The discloser of private and personal information should on happen when: * By withholding the information I am likely to threaten the safety and wellbeing of others * A crime has or is likely to be
committed
I would speak to a senior person either within or outside my workplace who is able to act on the information. To think it is a matter for only a senior member of staff would be a mistake, when dealing with a young person or adult, most of the time they would prefer to deal with a junior member of staff with whom they feel they can be more comfortable around and relate to more
You can never promise confidentiality to a person but you can reassure them that you will only share the information if necessary and would inform the person before doing so.
(Collins Education)
July 2012
1.1
Identify legislation relating to health and safety in a health or social care work setting
“The health and safety at work act 1974 is the primary piece of legislation covering occupational health and safety. Under this Act, the employer, the workers and the individuals being supported have responsibilities to ensure safety is maintained in the workplace.” (http://www.cis-assessment.co.uk)
My employer should display this act in the main workplace. The main purpose of this legislation is to: * Secure the health, safety and welfare of my colleagues * Protect myself and other around me from the activities of others at work * Limit this use and storage of dangerous substances
There are other important pieces of the legislation that go alongside and support the health and safety at work, which include the: * Management of health and safety at work regulations 1992 show how importance of what employers are required to achieve under the health and safety at work act. * Control of substances hazardous to health regulations requires employers to control substance that could effectively harm the workers’ health. * Manual handling regulations 1992 sets the requirements for handling and moving of people. * Reporting of injuries, disease and dangerous occurrences regulations 1985, sets out what needs to be reported.
When I’m witnessing something dangerous happening I need to report my findings immediately.
1.2
Explain the main points of health and safety policies and procedures agreed with the employer
My employer could have procedures and policies which cover a range of health and safety subjects to meet the legal requirements. If I was to work in a small business or directly for n individual it would be less likely that they would have a written copy of the policies and procedures. This would mean I would need to use the legal framework as your guide and communicate well with your employer regarding health and safety.
Some of the subjects that would need and health and safety policy and procedure would include: * Handling and moving of people and objects * Personal hygiene * Infection control * Lone working and personal safety * Fire safety * Hygiene and food safety * What I would do in the event of an emergency * Risk assessments * Smoking in the workplace * The use of chemicals and waste disposal * Visitors and security measures
Even though I will aim to give personal care support in as individual a manner as possible , I must always remember that the health and safety for everyone involved comes first.
For example one individual may be asked to go to the bathroom by themselves. I should support this but only on the grounds that it is safe to do so. I always need to be considering the risks involved and the individuals capacity to know and understand the risks and that I know how to reduce them.
1.3
Analyse the main health and safety responsibilities of: * Myself * My manager or employer * Other in the work setting
My health and safety responsibilities are to: * Take responsible care of my health and safety * Take responsible care not to put other people, including employees and member of the public by what I do or do not do at my work. * Work with my employer to make sure I have got the proper training and that I understand and can follow my organisations health and safety policies. * Not to interfere with anything that has been placed there for my health, safety or welfare * To report injures strains or illnesses I suffer as a result of my job. * To tell my employer if something’s has happened that might affect my ability to work for example, becoming pregnant or suffering from an injury * Not to undertake any health and safety task’s that I haven’t been trained for.
When dealing with health and safety my employers responsibilities are: * To provide and safe workplace * Give out information on health and safety * Provide free health and safety training * And to make sure you can enter and leave the work place safely
The individuals I support responsibilities are to: * Follow all health and safety advice given to them * Co-operate with me and the use all the equipment properly and safely * Take responsibility of their own health and safety
1.4
Identify specific tasks in the work setting that should not be carries out without special training
Without the correct level of train I’m not allowed to carry out certain tasks relating to health and safety, for example: * The moving and handling of objects and people * Administering medication * Using the emergency first aid * Giving injections * Peg feeding * Fire fighting
If I’m unsure about what I can and cannot do In the work place, I must discuss any doubts I have with my supervisor/manager.
2.1
Use policies and procedures or other agreed ways of working that relate to health and safety
“the purpose of 9.1
Describe common signs and indicators of stress
Stress can cause changes in who is experiencing it. Action can be taken before the pressure becomes a problem if the signs of stress they are showing are identified at an early stage, therefore preventing more pain and discomfort. When someone is stressed their behaviour and attitude may change however in many cases it has been known that it is only the person suffering from stress that has noticed it. This shows how you should always take a minute to check on how you are feeling ever once in a while, and if you are feeling different to think about what the cause of the stress might be. This will help to eliminating the cause of the stress. It is important to take positive action, this may just be talking to someone on how you are feeling, either a friend family member or your local GP.
Stress can be shown in different in every person, as there are many different levels of stress. This depends on the cause and how long it has been causing discomfort. I may need to take notice to how people around me are acting and how their attitude has changed.
When looking for signs of stress, some of the symptoms could include: * Depressed or negative feeling * Feeling disappointed * Has become more emotional * Withdrawal from people * A lack of confidence * Drastic mood swings * Poor memory * Is unable to concentrate * Changes in eating habits * Changes in sleeping patterns * Twitchy or nervous behaviour * Changes in attendance, such as arriving late or not showing up
If someone is suffering from the following symptoms this could mean they are suffering from stress. If I find that my work my cause or worsen these symptoms, I would have to speak to a manager, so that the cause of these may be stopped or reduced preventing the condition to worsen. If I have noticed any of these changes in a colleague I could try to convince them to go a try and see a GP. 9.2
Describe signs that indicate own stress
When trying to find signs of stress on myself I could look for: * A change in sleeping patterns * If I have has drastic mood swings * I am unable to concentrate * I have become nervous * I have become emotional * I have become consistently late or tend not to show up * Feeling disappointed
9.3
Analyse factors that tend to trigger own stress
There are many factors that contribute to stress. Work can be a problem when suffering with stress although work is seen as the main problem that causes stress, there are many other situations that can cause stress witch are outside of the workplace.
Major life events can cause stress, also when faced with hassle on a daily basis can build up and cause a build-up of stress. Adolescents can become stressed when they are faced with tests and exams in their school life. This can affect their overall outcome when taking exams.
When major life events cause stress it could include the death of a loved one, family pet or it could be the stress of moving to a new city.
Daily hassle could include: * The daily route to work, being in traffics jams * Financial difficulty is a big factor to stress * Arguments with family members * The stress of dealing with a young family member, causing lack of sleep * Cleaning could even contribute with causing stress
If someone had to deal with extra pressure, for example, school test or courses being taken outside of work, this is most likely to add stress, with the pressure of having to cram in extra revising or not being able to fit all they have to do into one day.
Any of these can cause stress.
9.4
Compare strategies for managing stress
Employers should provide a stress free environment, if this is not the case they should try their very best to make the situation as stress free as possible. They need to identify what is causing stress for their staff. When work is a stressful place it can cause major problems for those working there, therefor the manager should work with employees to find the best way to reduce stress levels to help them do their job better. When I’m dealing with stress I find it best to just take a minute to think about what to do to stop me being stressed. Many people find the best way to help is to think about what they want to do, and then try whatever they are doing that way. The key to reducing stress is to remove you from the stressful situation. Therefore by trying things a different way could help reduce stress. * Developing new habits can regularly remove small causes to stress, which can effectively reduce your stress levels. * Humour is one of the quickest and greatest ways to reducing stress. It also gets your brain thinking in a different way in which it was been previously and it distracts you from having a stressed mind-set. Distraction is a simple and effective de-stressor, it takes all of your thoughts away from stress. * A powernap is a good way to reduce stress levels. Just taking a quick half an hour nap is very helpful to reducing stress. * A simple cup of tea of whatever flavour is a simple and effective way to reduce stress
All of these are a solution to lower stress levels.