4DEP Student TMA
4DEP Assessment 1
Name: Stephen Paxton
Unit Title
Unit Code
Level
Credit value
Assessment method
Developing Yourself as an Effective Human
Resources or Learning and Development
Practitioner
4DEP 4 4 Written answers to questions
Learning outcomes:
OI
Activity 1 (Note: The CIPD Human Resources Profession Map (HRPM) can be accessed at: www.cipd.co.uk/cipdhrprofession/hrprofessionmap/exploremap.aspx ) Write a report in which you: ● briefly summarise the HRPM (i.e. the 2 core professional areas, the remaining
1.1
professional areas, the bands and the behaviours) ● comment on the activities and knowledge specified within any 1 professional area, at either band 1 or band 2, identifying those you consider most essential to your own (or other identified) HR role.
Activity 2
With reference to your own (or other identified) HR role, outline how an HR practitioner should ensure the services they provide are timely and effective. You should include:
● understanding customer needs (include examples of 3 different customers
2.1
and 1 need for each, and explain how you would prioritise conflicting needs) ● effective communication (include examples of 3 different communication
2.2
methods and the advantages and disadvantages of each) ● effective service delivery (include: delivering service on time, delivering
2.3
service on budget, dealing with difficult customers, handling and resolving complaints)
Activity 3
Note: CIPD Associate Membership Criteria can be downloaded at www.cipd.co.uk/ Membership/transformingmembership/Newmembershipcriteria/aboutassociatemember.htm
)
3.2
● Undertake a selfassessment against the CIPD Associate Membership criteria, identifying any areas you need to develop in order to meet them. ● Using a template, such as www.cipd.co.uk/cpd/guidance/cpdrecordandplan ,
3.4
devise a plan to meet your development needs, including
Name: Stephen Paxton
Unit Title
Unit Code
Level
Credit value
Assessment method
Developing Yourself as an Effective Human
Resources or Learning and Development
Practitioner
4DEP 4 4 Written answers to questions
Learning outcomes:
OI
Activity 1 (Note: The CIPD Human Resources Profession Map (HRPM) can be accessed at: www.cipd.co.uk/cipdhrprofession/hrprofessionmap/exploremap.aspx ) Write a report in which you: ● briefly summarise the HRPM (i.e. the 2 core professional areas, the remaining
1.1
professional areas, the bands and the behaviours) ● comment on the activities and knowledge specified within any 1 professional area, at either band 1 or band 2, identifying those you consider most essential to your own (or other identified) HR role.
Activity 2
With reference to your own (or other identified) HR role, outline how an HR practitioner should ensure the services they provide are timely and effective. You should include:
● understanding customer needs (include examples of 3 different customers
2.1
and 1 need for each, and explain how you would prioritise conflicting needs) ● effective communication (include examples of 3 different communication
2.2
methods and the advantages and disadvantages of each) ● effective service delivery (include: delivering service on time, delivering
2.3
service on budget, dealing with difficult customers, handling and resolving complaints)
Activity 3
Note: CIPD Associate Membership Criteria can be downloaded at www.cipd.co.uk/ Membership/transformingmembership/Newmembershipcriteria/aboutassociatemember.htm
)
3.2
● Undertake a selfassessment against the CIPD Associate Membership criteria, identifying any areas you need to develop in order to meet them. ● Using a template, such as www.cipd.co.uk/cpd/guidance/cpdrecordandplan ,
3.4
devise a plan to meet your development needs, including
References: CIPD. (2015). CIPD Profession Map. CIPD. (2015). Home Learning College (2013). Charles Leatherbarrow and Janet Fletcher (2014). Introduction to Human Resource Hirsh W, Carter A, Gifford J, Strebler M, Baldwin S. (2008). CIPD. (2015).