Preview

560 Bussiness Communication

Powerful Essays
Open Document
Open Document
1177 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
560 Bussiness Communication
560 Business Communication

Assessment No. 2

Section One – Non-verbal Communication
Q 1A. * Facial expressions
Facial expressions are responsible for a large proportion of non-verbal communication. Consider the amount of information through a smile or a frown be transferred. While communication and nonverbal behavior can vary greatly between cultures, the facial expressions of happiness, sadness, anger and fear are similar throughout the different cultures. * lips tight with anger * lower lip trembled as to mourn * Occulesics
Occulesics in the movement of eyes.Looking, staring and blinking can also be important nonverbal behaviors of eyes known as Occulesics. * When people encounter people or things that they like, the rate of blinking increases and pupils dilate. * Looking at another person can indicate a range of emotions, including hostility, interest and attraction. * Kinesics
Non-verbal messages communicated through the sender's body movement is known as kinesics. * tapping of foot * drumming fingers * Posture
Posture illustrates how interested or not we are on the information we receive. * Sitting up straight may indicate that a person is focused and paying attention to what's going on. * Sitting with the body hunched forward, on the other hand, can imply that the person is bored or indifferent.

* Orientation
The orientation of our body towards others is an important factor and indicates the nature of the encounter. * consider how a teacher might assist one of their pupils * how a nurse might comfort a distraught patient or relative * Haptics
Haptics is a form of nonverbal communication and the way by which people and other animals communicate via touching. * Someone pats a child on the head * Boyfriend kiss her girl * Paralanguage
Paralanguage refers to vocal communication that is separate from actual language. This includes factors such as tone of voice, loudness,

You May Also Find These Documents Helpful

  • Good Essays

    This theory shows that micro-skills such as, nonverbal skills play a big part in the role of effective…

    • 1072 Words
    • 7 Pages
    Good Essays
  • Powerful Essays

    COR109 Essay

    • 1269 Words
    • 6 Pages

    Eye contact and eye behavior is an important element in interpersonal communication. Understanding information can at times be a difficult process, some would say without eye contact it makes it hard to verify whether the information…

    • 1269 Words
    • 6 Pages
    Powerful Essays
  • Satisfactory Essays

    Film Comparison

    • 800 Words
    • 4 Pages

    Calvo, M. G., & Lang, P. J. (2004). Gaze patterns when looking at emotional pictures:…

    • 800 Words
    • 4 Pages
    Satisfactory Essays
  • Good Essays

    SHC 21

    • 2494 Words
    • 10 Pages

    The use of facial expressions, and body language are a key part of communication with others.…

    • 2494 Words
    • 10 Pages
    Good Essays
  • Satisfactory Essays

    such things as facial expressions, tone of voice, body language, and so forth.” (University of…

    • 730 Words
    • 3 Pages
    Satisfactory Essays
  • Better Essays

    A facial expression is the movement of the muscles beneath a person’s skin and it often demonstrates someone’s state of mind. For example if a person is upset they may look down and have upwardly slanted eyebrows and a frown. On the other hand a person who is happy will probably smile and have crescent-shaped eyes. Eye-to-eye contact can also show how a person is feeling or what they may be thinking. If a person avoids eye contact it may indicate that they are upset or annoyed, whereas a person who has wide eyes may suggest that they are excited. Facial expressions can help professionals understand how a person may be feeling or thinking. It is also very important that professionals show the right facial expressions too, for example they should smile when speaking to someone to show that they are interested and happy to be with them. This will help the person’s self-esteem and to build a strong and trusting relationship so they can share any personal information. (Wikipedia, 2015) (Carolyn Aldworth,…

    • 1383 Words
    • 6 Pages
    Better Essays
  • Good Essays

    People’s reactions allow you to understand how you, someone else or something else have made them feel. By observing an individual’s eye contact, body language and the tone in which they speak, you are able to understand how that person is feeling and therefore allowing you to think about how you should react and…

    • 1658 Words
    • 7 Pages
    Good Essays
  • Satisfactory Essays

    Face expressions, body language, posture, dress style are silent messages we send to others, sometimes not what we intend, but nonetheless. First impressions are quite important; it is also good when you can support the first good impression with appropriate knowledge, experience and ability to get along with people. The old saying is “Look for the job you want, not for the one you have got”. Mostly nonverbal messages we send reveal our identities, the way we want people to see us, it is mainly communicating emotions. It also tells us in what relationships we are to the people we communicate with. If I would talk to a friend about personal matters I will sit either next to her or across her sipping my coffee, relaxing while would I speak to my boss I would choose a proper distance, proper attire and official demeanor. Also we should always be aware of cultural differences when communicating through gestures, signs or behavior because what is norm for one group of people may be looked at as disrespect to others.…

    • 746 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    on political matters, whether or not a particular restaurant sounds good or if the dress one’s wife is wearing makes her look fat. Nonverbal communication can go much further in expressing one’s needs, feeling, and wants to another person. If a person is taken to Germany and is ignorant to the German language that person would be able to obtain food, a place to sleep, and many of the other basic requirements needed to survive. Many of the expressions and gestures one can make are universal. If one points to their left wrist, one is asking the time. If one puts their hand to their mouth in a drinking or eating fashion, then those actions are conveyed to the other person. “Examples of nonverbal messages which actually take the place of verbal messages are shaking a clenched fist, a look of disgust, shaking the head in disbelief, a look of contempt, rolling the eyes, a deep sigh and tone of voice. All of these can tell a…

    • 973 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Communication M1

    • 2372 Words
    • 6 Pages

    Open posture - (If you have closed posture it can signal that you’re defensive or anxious whereas open posture can make someone more inclined to elaborate any concerns they may have)…

    • 2372 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    Eye Behavior

    • 944 Words
    • 4 Pages

    Facial expression is a very important component of human communication. Of all the functions of the face, eye behavior is unquestionably the most important tool in communication. Eye behavior serves a variety of purposes. It regulates conversations, shows interest or involvement, and establishes a connection with others. Specifically, the eye gaze is one aspect of eye behavior that plays a significant role in the communication process. It can make or break a conversation. In order to further understand the effects of the eye gaze versus the lack of eye contact, I participated in conversation with three people, using two types of eye behavior. In one situation, I gazed in the eyes of the individual. In the other situations, I completely avoided looking at the person all together.…

    • 944 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Russell, J. A. (1994). Is there universal recognition of emotion from facial expressions? A review of the cross-cultural studies. Psychological Bulletin, 115(1), 102-141.…

    • 5234 Words
    • 21 Pages
    Powerful Essays
  • Good Essays

    Minority Report Essay

    • 754 Words
    • 4 Pages

    For example, when a character smiles or laughs the audience instantly knows that the character is feeling happy and feel happy along with them. The best way of judging how someone is feeling is by reading the emotions on their face. For instance, when a character is feeling scared, they show fear in their eyes. The audience can see this fear, and therefore become scared themselves. Minority Report encapsulates the idea of using facial expressions to convey how John Anderton feels about targeted advertising. When John Anderton is surrounded by different advertisements all trying to sell him different items, his body language shows that he is uncomfortable. This is evident in his fast pace and darting glances. However, his expression of fear shows his discomfort in this form of…

    • 754 Words
    • 4 Pages
    Good Essays
  • Good Essays

    What are the possible links between facial expressions and emotion? One link is arousal, which is the level of activity or preparedness for activity in an organism. Intense contraction of facial muscles, such as those used in signifying fear, heightens arousal.…

    • 341 Words
    • 2 Pages
    Good Essays
  • Satisfactory Essays

    | explain why it is important to observe an individual’s reactions when communicating with them.When communicating with an individual, taking notice of their body language and facial expressions can tell us a lot about whether they are comfortable. If they are making eye contact and sitting relaxed, they are more than likely at ease with the current situation. One who is tense and avoiding making eye contact could be feeling agitated or nervous.People do not have to talk to communicate. Other signals can sometimes tell us a lot more about how a person is feeling.…

    • 712 Words
    • 3 Pages
    Satisfactory Essays

Related Topics