Accommodation Case Study Scenarios

1.Based on this scenario and the STABEN approach, I would start with addressing the family members concerns right away. The source of this conflict is the patient's family member. I feel that I would find a private area to address the family members concerns immediately. Usually I would give someone time to cool off, but in this particular scenario I feel that would only make the family member more infuriated since one of the concerns is staff ignoring the patient. After finding a private room, I would possibly start off by complementing what the family member is wearing. I feel in this scenario, the behavior would be the manner in which the family member approached me. I would explain that I felt disrespected. Overall, I would ask the family member to calmly and privately approach me regarding any further concerns. 2.Based on Kolb's learning style, I feel that my learning style would be the closest to accommodating. I learn best from hands on experience and can retain information better if I am carrying out a task versus reading or watching other people. I also feel that I am more intuitive rather than a logical type of person. I feel that it is important to have all learning styles on a team, because multiple perspectives from different learning styles can be evaluated in order to have a good
outcome. I also feel that it is important due to the fact that some learning styles learn best from listening or watching other people and analyzing or reflecting on what they seen or heard. 3.At this point in my nursing career, I am involved on the management team and a leader for staff members.
I realize that I am involved in conflict everyday and I really learned a lot from the STABEN approach. I feel that this approach has very easy and effective steps that can lead to resolving conflict. I found it to be very true that the majority of conflict is never resolved due to the fact that people focus on multiple issues verse one issue at a time. I also realized that most people do not realize what they ultimately want to resolve. Overall, I enjoyed the video and will incorporate the STABEN approach in to my daily routine as needed when resolving
conflict. References Cognitive Psychiatry. (2013, April 22). Conflict Resolution in 6 Simple Easy Steps. Retrieved from https://www.youtube.com/watch?v=DSGy5yvC0hM