Preview

American Airlines Eliminating In-Seat Screens On New Jet: Article Analysis

Good Essays
Open Document
Open Document
742 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
American Airlines Eliminating In-Seat Screens On New Jet: Article Analysis
American Airlines eliminating in-seat screens on new jet This article is about how American planes all around the world are starting or thinking about taking off all the seat screens. And their reason for that is that they have been studying that most people bring their own screens to the planes. And they don’t want the screens just there for looks so there deciding so take them off and it will be one more less thing to worry about in the future. For example, it says that 90% percent of passengers that fly in a plane bring their own screens with them and don’t even bother to use the plane screens especially because people with their own screens can watch whatever movie they want and don’t have to worry about paying for some of the airplane movies. Also in the article, it says that "It makes sense for American to focus on giving customers the best entertainment and fast connection options rather than installing seatback monitors that will be obsolete within a few years." Well to me that actually makes …show more content…
“And I picked this line to be important because everyone good company’s main goal is to make the passenger have a good experience. If you’re a smart company of an airline you know that if you want people to keep coming and using your airline you need to make their flight spectacular. Think about it no one wants to go on a flight that was boring or just didn’t feel comfortable to be on. What this quote means to me is that these airlines actually care how our experience on the flight is. If you have a good experience on a flight you will probably go with the same one. These airlines are trying to tell you that there trying their best to get you a good experience on the flight. No one wants to pay for a flight that was meant to be a bad

You May Also Find These Documents Helpful

  • Better Essays

    HMP1 000305944 Task 1 2

    • 4618 Words
    • 12 Pages

    Before David Neeleman’s non-compete agreement with Southwest Airlines expired, he envisioned the concept of starting a low-fare airline that would combine common sense, innovation, and technology and bring the humanity back into air travel (Gittel & O’Reilly, 2001). In 1998, JetBlue was born. In order for David to fulfill his goal of a “do-it-right” kind of airline, he needed to recruit superior industry veterans who were willing to start from scratch and place an emphasis on employees and customers. Each of these individuals, from the President, General Counsel, CFO, and the HR director, wanted to create an airline that was fun, had integrity, was safe, and cared for their employees, plus had a passion to get it right (Gittel & O’Reilly, 2001).…

    • 4618 Words
    • 12 Pages
    Better Essays
  • Satisfactory Essays

    Southwest Airlines

    • 474 Words
    • 2 Pages

    While Southwest Airlines offers the bare minimum in flight options, it does meet and exceed customer expectations when it comes to service. They base their model on the motto, which states that "if they're happy, satisfied, dedicated, and energetic, they'll take real good care of the customers. When the customers are happy, they come back. And that makes the shareholders happy," (About Southwest Airlines Co, 2013). Southwest Airlines have managed to keep a happy medium between labor unions and contract employees by maintain a healthy relationship with its employees. It is an added benefit to offer employees…

    • 474 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    Southwest’s relentless commitment goes beyond the lip service most companies uphold. From line level to the C-suite, everyone works hard to ensure customers feel they are the center of attention. Flight crew routinely exceeds passengers’ expectations to the point it has become routine. Attendants feel encouraged to be creative. They feel their duties entail not just standard tasks, but going further to ensure customers are entertained or engaged in other ways that would ‘infect them’ with Southwest’s positive energy. Senior management does its part by, for example, doing everything to keep prices as low as possible low and using fees for special services only as a last resort.…

    • 1257 Words
    • 6 Pages
    Better Essays
  • Good Essays

    Westjet has kept focusing on niche markets and expanding slowly and carefully. Instead of providing luxury airplanes, Westjet pays attention to customer relationships. It uses customer experience system to collect information from every passenger’s experience in order to evaluate its current performance and to seek the rooms for further improvements. (ResponseTek) However, it is not an easy job to change the stereotype that the public generally believes low price service often comes with low quality. Therefore, it becomes the major weakness of Westjet when it plans to expand its international routes and attracts more business travelers. Making balance between the expansion and continued provide low price flight will be the main issues of Westjet in the…

    • 496 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    Southwest Airlines

    • 6862 Words
    • 28 Pages

    As a culture, American consumers seem to follow one obvious trend; the need and desire for maximum safety. This trend has seen a rapid rise in the wake of 9/11, and seems to show no sign of a decline. This can be further observed in the form of advanced airport/airline security measures and regulations.…

    • 6862 Words
    • 28 Pages
    Powerful Essays
  • Satisfactory Essays

    "At British Airways, we want our customers to be at the heart of everything we do."…

    • 792 Words
    • 4 Pages
    Satisfactory Essays
  • Powerful Essays

    Success for commercial airline companies is determined by their profit and their profitability is increased by making the most of satisfying their customers and retaining loyalty. Survey results in 2007 indicated that “airlines have work to do to improving customer satisfaction,” (AP, 2007). Delta Airlines ranked among the lowest and Southwest Airlines ranked among the highest in the survey areas of overall satisfaction, intentions to be a repeat customer, perceptions in expectations, value and quality in response to questions related to approval in a variety of industries including airlines. In order to gauge the level of customer contentment, whether or not it has improved for these two airline companies and how customer satisfaction differs between Southwest Airlines and Delta Airlines, a research project was conducted to find out how the customers now react to the respective airline companies and how well the airlines are trying to satisfy customers after making promises to do better.…

    • 3475 Words
    • 14 Pages
    Powerful Essays
  • Better Essays

    Mkt/571 Marketing Solution

    • 2473 Words
    • 10 Pages

    Classic Airlines has is ranked in the top five of the world’s largest airlines. As one of the largest, it does not come without its company concerns of daily operation and consumer insight. Classic’s consumer rewards program has seen a 19% decrease in members and among those remaining a 21% decrease in booking flights (University of Phoenix, Classic Airlines). Finding the proper balance between consumers and the company, and remaining there continuously is the challenging part of business. Classic Airlines has much to change and not just one course of action could be the proper adjustment to boost the sales figures.…

    • 2473 Words
    • 10 Pages
    Better Essays
  • Good Essays

    This article is important because it discusses the public health, and safety. Of course airline security strives to be safe and have strict policy. On the other hand we have people who believe this extent of security is an invasion of privacy. By going about these precautions, we could be disrespecting people’s values, or possibly religion. This decision is very skeptical, there is much balance on either side to become an “even trade” per say.…

    • 762 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    It is obvious that David Neeleman and JetBlue set out to exceed customer satisfaction and in…

    • 2984 Words
    • 12 Pages
    Powerful Essays
  • Best Essays

    The airline industry is highly cost-driven creating an extremely competitive environment in which to operate. The majority of customers prefer an inexpensive and hassle-free airline experience; for those business customers who previously paid for the extra features, such as first class, the ability to reduce costs has become more important causing them to consider finding lower priced business class seats or flying coach instead. This trend is referenced in Exhibit 1. The airlines which have focused on building their business model to provide a unique or exceptional flight experience in…

    • 5206 Words
    • 21 Pages
    Best Essays
  • Satisfactory Essays

    Trying to increase customer loyalty who's going to dope the number of customers because a customer who try BA for the first, if he have a good moment before and during the flight will be attract by make other trip with the same company because he was satisfy by the service he afford himself.…

    • 610 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    Southwest Airlines corporate philosophy can be credited to one of the founders Herb Kelleher. It is an airline company with a unique culture “goofiness”, which keeps the morale of its employees high (Smith, 2004), and is a company that welcomes fun, dedication, and effort. Southwest believes that a happy employee will create a happy customer, and will create loyal customers. Mr. Kelleher effectively implemented its style, culture and emphasis on quality in the daily actives at Southwest (Smith, 2004), and he did so without the help of outside consultants.…

    • 763 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    The narrator comes on and says, “Travelling can feel like one big mystery - You’re never quite sure what is coming your way - But when you’ve got an entire company - who knows that the fewest cancellations - and the most on time flights - are nothing - if we can’t get your things there too - It’s no wonder more people choose Delta over any other flight.”…

    • 972 Words
    • 4 Pages
    Powerful Essays
  • Powerful Essays

    Southwest Airlines Culture

    • 1212 Words
    • 5 Pages

    Southwest Airlines has been known for is inexpensive flights and upbeat, jokester employees since 1971. In 1980, Southwest adopted its mission statement as, “A dedication of customer service delivered with ‘a sense of warmth, friendliness, individual price and company spirit”. (Anonymous, 2005, p. 16). In 1997, Southwest Airlines celebrated its 25th anniversary. “The celebration centered around ten philosophical principles, such as ‘under promise but over deliver’ and ‘take competition seriously but not ourselves’ to support the brand’s positioning as a fun, slightly offbeat airline…To drive the wackiness point further, the tagline ‘Still nuts after all these years’ was adopted’”. (Ebenkamp, 1997, p. 1). Behind the laughter, there is a culture…

    • 1212 Words
    • 5 Pages
    Powerful Essays