The value of assessing performance
It is important that we assess performance both informally and formally. Informal assessment is the day to day supervision of individuals and teams by in our case the team leaders. It is important to use our day to day observations and communications to sort any performance issues as soon as they arise. We can see if the team members are carrying out their procedures in the correct way, not only efficiently and to the required standards but also in a safe way not compromising the health and safety standards. Working closely with our team allows us to build a relationship gaining trust and hopefully helping to motivate them. It is important that we listen to our team and give them as much support as they need whether it be extra training or any personal problems. The team member should also be made aware that formal processes will be used if performance does not meet expected standards, informal warnings may be given first.
Using our shop floor data collection system we can gather all of the relevant information on each team member to measure their performance over a period of 6-12 months. We can then use all of our data to present to them at their appraisal. Doing this allows us to give them feedback of how they are performing and also gives them a chance to tell us how they think they are performing, so it’s important that they have info about the review in advance so they can be ready with any questions or concerns and give their own feedback. At the end of the reviews we should let the individuals know what new targets we have set and the time periods that we expect them to reach them.
Our role as line managers is to make sure everyone has everything they need to perform at the standards we require. For instance, machine operatives need all the relevant information to be able to run each job to the specification the customer requires. We need to be on hand to help our team resolve issues