Assignment Hotel Conflict
1.0 Introduction:
(Current breakfast organization service is illustrated on a diagram)
1.1 Breakfast organization service:
In my opinion, breakfast organization service is When a hotel breakfast service, also showed that the customer ordering in the room and asked staff to deliver food to the room. This kind of service requirements for the kitchen should be first of all to accept the customer's order, and the second, after receiving the order soon assigned the tasks of the chef, and the third, to make the food on should be delivered to the room food storage room, room service to deliver food to the customer room, wait until the customers finished eating, clean up the health of the customer room. Tableware cleaning and neatly, waiting for a breakfast reservations.
1.2 Analysis problem:
In this stage, we must know consumer’s means. Breakfast service will inevitably encounter a series of problems, such as A) Breakfast to the customer's room is cold; the customer is no way edible. B) Room too late to affect the customer's normal plan. C) Sometimes order because too many, and confusing, causing inconvenience to the customer. D) The food is not ready and sent to the customer's room, the customer is not satisfied with the standard of the breakfast.
2.0 Generally speaking, the following four aspects
2.1 Process and produces:
The normal order should be made from level 0 good breakfast, and packing luck gave Level 1 and Level 1 arrange shipping time. And then sent to Level 2, Level 2 arrange some room needed utensils or cutlery ready with breakfast. Finally responsible for the delivery, and then wait until the customers finished eating breakfast, and then sent back to Level 0 cleaning dirty dishes all need to be cleaned by Level 2.
Service personnel in the room must face with a smile, and the best attitude to face customers. And must use some of the data in the course of transportation or written records to which room
(Current breakfast organization service is illustrated on a diagram)
1.1 Breakfast organization service:
In my opinion, breakfast organization service is When a hotel breakfast service, also showed that the customer ordering in the room and asked staff to deliver food to the room. This kind of service requirements for the kitchen should be first of all to accept the customer's order, and the second, after receiving the order soon assigned the tasks of the chef, and the third, to make the food on should be delivered to the room food storage room, room service to deliver food to the customer room, wait until the customers finished eating, clean up the health of the customer room. Tableware cleaning and neatly, waiting for a breakfast reservations.
1.2 Analysis problem:
In this stage, we must know consumer’s means. Breakfast service will inevitably encounter a series of problems, such as A) Breakfast to the customer's room is cold; the customer is no way edible. B) Room too late to affect the customer's normal plan. C) Sometimes order because too many, and confusing, causing inconvenience to the customer. D) The food is not ready and sent to the customer's room, the customer is not satisfied with the standard of the breakfast.
2.0 Generally speaking, the following four aspects
2.1 Process and produces:
The normal order should be made from level 0 good breakfast, and packing luck gave Level 1 and Level 1 arrange shipping time. And then sent to Level 2, Level 2 arrange some room needed utensils or cutlery ready with breakfast. Finally responsible for the delivery, and then wait until the customers finished eating breakfast, and then sent back to Level 0 cleaning dirty dishes all need to be cleaned by Level 2.
Service personnel in the room must face with a smile, and the best attitude to face customers. And must use some of the data in the course of transportation or written records to which room