Business Communication in Toyota
1. Introduction
In Toyota Motors Corporation there are several communication methods by which employees share their ideas, information, opinions and feelings. The following are some of the methods of internal communication: news-letter, face to face, notice board, memo, e-mail, telephone, text messages, and instant messaging. The sharing ideas, information, opinions and feelings contribute to the operations of teams and the work of individuals within the corporation.
I will suggest about four methods of two-way internal communication. 2. Vertical Communications Vertical Communication is the communication between those who are on different levels of authority within the company. For example, manager to employee, general manager to managers, foreman to machine operator, head of the department to cashiers, etc. Vertical communications occurs between hierarchically positioned people and can involve both downward and upward communication flows.
i. Downward Vertical Communication Downward Communication is more prevalent than upward communication. Downward Communication flows from supervisor to employee, from policy makers to operating personal, or from top to bottom on the organization chart. As messages move downward through successive levels of the organization, they seem to get larger. If top managers communicate directly with immediate supervisors and immediate supervisors communicate with their staff. A simple policy statement from the top of the organization may grow into a formal plan for operation at lower levels. Their decisions taken at the top of an organization are broadly stated policies in line with organization. Downward communication is used by the managers for providing a complete understanding of the employees’ job as well as to communicate them how their jobs are related to other jobs in the organization. ii. Upward Vertical Communication Upward communication generally is feedback to downward communication. Although necessary and
In Toyota Motors Corporation there are several communication methods by which employees share their ideas, information, opinions and feelings. The following are some of the methods of internal communication: news-letter, face to face, notice board, memo, e-mail, telephone, text messages, and instant messaging. The sharing ideas, information, opinions and feelings contribute to the operations of teams and the work of individuals within the corporation.
I will suggest about four methods of two-way internal communication. 2. Vertical Communications Vertical Communication is the communication between those who are on different levels of authority within the company. For example, manager to employee, general manager to managers, foreman to machine operator, head of the department to cashiers, etc. Vertical communications occurs between hierarchically positioned people and can involve both downward and upward communication flows.
i. Downward Vertical Communication Downward Communication is more prevalent than upward communication. Downward Communication flows from supervisor to employee, from policy makers to operating personal, or from top to bottom on the organization chart. As messages move downward through successive levels of the organization, they seem to get larger. If top managers communicate directly with immediate supervisors and immediate supervisors communicate with their staff. A simple policy statement from the top of the organization may grow into a formal plan for operation at lower levels. Their decisions taken at the top of an organization are broadly stated policies in line with organization. Downward communication is used by the managers for providing a complete understanding of the employees’ job as well as to communicate them how their jobs are related to other jobs in the organization. ii. Upward Vertical Communication Upward communication generally is feedback to downward communication. Although necessary and
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