safety memo case

(upward and downward communication problem) The safety memo case proved that The Cable Company has problems with communication between managers and employees at every level of hierarchy at the company. There is not a clear direction given for what job duties are performed by whom. If important information is needed to be given, there is no set protocol on how to do so or who to report to. There is no chain of command identifiable and thus creates confusion on how processes should be done. One of the main priorities a company should have do is to identify who you are and what you do for the company exactly. After that is established, then you are able to see what your goal is to achieve at the company. But we regret to inform you that The Cable Company has little to no communication within their business and needs better channels of reporting and contact with each other. How can managers implement more upward and downward communication between employees and staff to make ideas and directions come across more efficiently? To define upward and downward communication, this means that information that is given can be understood by anyone and has been received by the intended parties. This also means that the information that is given is in a professional manner and does not negatively reflect anyone or pass blame, and states only real and truthful facts and events. For this case, The Safety Memo, was sent out to everyone in the office and was intended to be informative and for good use to help the company. But in the process of sending out these ideas as a memo to everyone was not the correct way of informing. The employee did not know how to portray the ideas across and did what they thought was best since no other instruction was given on how to do so otherwise. Clear directions are essential and need to be given or else there is no order or structure to the business. There was no chain of command and no instruction on how to report happenings or