Communication in Publix Supermarkets
Publix Supermarkets
Formal Communications
1. Downward communication
An example of downward communication was our supervisor telling us about ourr new responsibilities in our specific jobs when Publix decided to take a different direction in improving customer satisfaction.
Another example of downward communication was the Publix CEO telling his senior level managers how to better manage the employees of their department to improve efficiency.
2. Upward communication
An example of upward communication would be when the workers union demanded that the Publix corporate office offer stock options to part-time employees.
Another example of upward communication is our store manager sending data trends to the corporate office about the best selling products in the store.
3. Horizontal Communication
An example of horizontal communication is the stock clerks showing new hires their responsibilities and duties within their shift.
Another example of horizontal communication is when the department managers get together to plan their shifts to accommodate the needs of their personal lives and having the appropriate manager in the store at the right time.
Informal Communications
An example of informal communication is the comradeship that exists amongst Publix employees where we shared information and strategies that were helpful to make our work environment more productive and safer all while being Publix store policy compliant.
Another example of informal communication is the coding system for stock products we used to surpass language barriers that existed between employees who spoke different languages.
Communication Barriers
Publix Supermarkets is an equal opportunity employer and because of this one of the issues faced by employees are cultural barriers amongst employees which include but are not limited to: traditions, languages, holidays, and management styles.
Another barrier caused by Publix being an equal opportunity employer is bridging the gap
Formal Communications
1. Downward communication
An example of downward communication was our supervisor telling us about ourr new responsibilities in our specific jobs when Publix decided to take a different direction in improving customer satisfaction.
Another example of downward communication was the Publix CEO telling his senior level managers how to better manage the employees of their department to improve efficiency.
2. Upward communication
An example of upward communication would be when the workers union demanded that the Publix corporate office offer stock options to part-time employees.
Another example of upward communication is our store manager sending data trends to the corporate office about the best selling products in the store.
3. Horizontal Communication
An example of horizontal communication is the stock clerks showing new hires their responsibilities and duties within their shift.
Another example of horizontal communication is when the department managers get together to plan their shifts to accommodate the needs of their personal lives and having the appropriate manager in the store at the right time.
Informal Communications
An example of informal communication is the comradeship that exists amongst Publix employees where we shared information and strategies that were helpful to make our work environment more productive and safer all while being Publix store policy compliant.
Another example of informal communication is the coding system for stock products we used to surpass language barriers that existed between employees who spoke different languages.
Communication Barriers
Publix Supermarkets is an equal opportunity employer and because of this one of the issues faced by employees are cultural barriers amongst employees which include but are not limited to: traditions, languages, holidays, and management styles.
Another barrier caused by Publix being an equal opportunity employer is bridging the gap