Business Excellence Through Integration of Tqm and Hrm

Business Excellence through Integration of TQM and HRM
Ms. Ankur Jain
Research scholar, Birla Institute of Technology, Mesra, Ranchi
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Abstract
Purpose – This paper seeks to examine employees’ perceptions of business excellence or High Performance Work System (HPWS) and its relationship with TQM/HRM practices within software industry in India. Despite extensive research on TQM/HRM practices and HPWS, none examines this scope of investigative study. Therefore, the proposed model was developed with the intention of examining this relationship.
Design/methodology/approach – Original research using self-completed questionnaires, distributed to employees of software industry, is thoroughly reported. The study sample consisted of 324 employees, resulting in a response rate of 81 percent. A questionnaire was developed and administered to ascertain the level of influence by TQM/HRM practices on HPWS. Data were analyzed by employing correlation.
Findings – The results revealed that HRM, organization culture, quality of work life, empowerment are high involvement TQM/HRM practices which are positively associated with employees perceptual outcomes and process quality management, benchmarking and others are low involvement TQM/HRM practices which are required for the cost efficiencies and operative outcomes of HPWS. Further, the result of the analysis supports the proposed model based on the empirically validated TQM/HRM instruments, which are reliable and valid.
Originality/value – The findings make a significant contribution by using software industry that proves to be useful as an example of a methodology that might be used to track the extent of TQM/HRM effects on HPWS. An organization could use this instrument to do a pre-test baseline measurement, and then periodically re-administer it to identify changes associated with TQM/HRM efforts.
Keywords- Total quality management, Human Resource Management, High

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