Communication
Lesson Two – Part Two
Communication
Lecture Outline
• What is communication? • Types of Communication Skills • Written communication • Report writing • Contents of the report • Communication across the business • C Communication responsibility i ti ibilit • Presentation skills • Dealing with the audience
Communication 2
What is Communication?
Communication is a key management skill. Following six skills are basically considered under communication skill.
1. Listening skills 2. Questioning skills 3. Body language 4. Using th 4 U i the voice i 5. Being aware of how to come a cross 6. Effectively making the point
Communication 3
Listening skills
The ability to listen does not only mean using the ears. It is a skill that involves a great deal of concentration, understanding the language f i d di h l and eye contact. Listening skills are the skills that require a great deal of practice.
Communication
4
Active Listening skills
• • • • • • • • • Ask questions Write it down Ensure the communicator understands what he or she means Try to keep an open mind Avoid the te ptat o to interrupt o d t e temptation te upt Seek clarity when appropriate Try to understand the communicator’s body language Understand the feelings of the communicator Listen to the tone of voice
Communication 5
Questioning skills
This facilitate problem solving, and test the understanding what is being said. Two types of questions can b seen. T t f ti be p q 1. Open questions 2. Closed questions
keep the balance among two types, both open and closed questions.
Communication 6
Open Questions
This type of questions invite broader and more detailed response without limiting the respondent to “yes and no” type answers.
Communication
7
Closed Questions
A closed question is much more direct, where a direct yes or no answer is usually called for. Comparison among answers i easy when using closed is h i l d questions.
Communication
8
Advantages of
Communication
Lecture Outline
• What is communication? • Types of Communication Skills • Written communication • Report writing • Contents of the report • Communication across the business • C Communication responsibility i ti ibilit • Presentation skills • Dealing with the audience
Communication 2
What is Communication?
Communication is a key management skill. Following six skills are basically considered under communication skill.
1. Listening skills 2. Questioning skills 3. Body language 4. Using th 4 U i the voice i 5. Being aware of how to come a cross 6. Effectively making the point
Communication 3
Listening skills
The ability to listen does not only mean using the ears. It is a skill that involves a great deal of concentration, understanding the language f i d di h l and eye contact. Listening skills are the skills that require a great deal of practice.
Communication
4
Active Listening skills
• • • • • • • • • Ask questions Write it down Ensure the communicator understands what he or she means Try to keep an open mind Avoid the te ptat o to interrupt o d t e temptation te upt Seek clarity when appropriate Try to understand the communicator’s body language Understand the feelings of the communicator Listen to the tone of voice
Communication 5
Questioning skills
This facilitate problem solving, and test the understanding what is being said. Two types of questions can b seen. T t f ti be p q 1. Open questions 2. Closed questions
keep the balance among two types, both open and closed questions.
Communication 6
Open Questions
This type of questions invite broader and more detailed response without limiting the respondent to “yes and no” type answers.
Communication
7
Closed Questions
A closed question is much more direct, where a direct yes or no answer is usually called for. Comparison among answers i easy when using closed is h i l d questions.
Communication
8
Advantages of