1 Chapter ACHIEVING SUCCESS THROUGH EFFECTIVE BUSINESS COMMUNICATION Multiple Choice ANSWER: b; DIFFICULTY: moderate; PAGE: 4; TYPE: application 1 6. An example of downward communication flow is a. a junior staff person giving information to a staff supervisor. b. a sales manager giving instructions to a salesperson. c. an e-mail message about sick leave from one staff secretary to another. d. a company briefing held on the organization's top floor. ANSWER: b; DIFFICULTY: easy; PAGE: 5; TYPE: application 2 11. When it comes to the informal communication network, savvy managers a. work hard to shut it down. b. tap into it to spread and receive informal messages. c. ignore most of the information it contains. d. none of the above ANSWER: b; DIFFICULTY: moderate; PAGE: 5; TYPE: concept 12. Which of the following is not a characteristic of effective business messages? a. They provide practical information. b. They present the writer's opinions as facts. c. They state precise audience responsibilities. d. They clarify and condense information. ANSWER: b; DIFFICULTY: moderate; PAGE: 6; TYPE: concept 3 4 22. Business communication is often more demanding than social communication because communication on the job is affected by a. advances in technology. b. the growing reliance on teamwork in business. c. the globalization of business. d. all of the above 23. Bad connections, poor acoustics, and illegible text are all examples of a. problems with feedback. b. distractions. c. problems with background differences. d. overload problems. 5 ANSWER: c; DIFFICULTY: moderate; PAGE: 17; TYPE: concept 6 30. Which of the following is not a characteristic of ethical communication? a. It includes all relevant information. b. It is designed to hide some negative information. c. It is true in every sense. d. It is not deceptive in any way. ANSWER: b; DIFFICULTY: moderate; PAGE: 24; TYPE: concept 7 8 9 10 11 12 13 ANSWER: The audience decodes your message by extracting your ideas from…
2. Communication is defined by Rollinson (2005, P576) as ‘a process in which information and its meaning is conveyed by a sender to a receiver’. This definition draws upon the fundamental principle that for information to be exchanged efficiently the receiver and the sender must attribute the message with the same meaning. Shannon and Weaver’s communication model (figure 1) is based on eight basic constituents that not only explain how communication happens, but why communication sometimes fails. An understanding of this is vital, since inadequate or ineffective communication impacts negatively on employees…
Communication is one of the basic functions of management in any organization and its importance can hardly be overemphasized. It is a process of transmitting information, ideas, thoughts, opinions, and plans between various parts of an organization. It is not possible to have human relations without communication. However, good and effective communication is required not only for good human relations but also for good and successful business (Thomson, 2007).…
50118195.CU1672 – Understand and meet the nutritional requirements of individuals with dementia 1.2, 1.3, 1.4, 1.5, 2.1, 2.2 and 2.3…
Communication is an important part of an effective team or organization. Communication makes it possible for everyone to operate as one unit with every employee knowing the information needed to perform the job. There are different ways to communicate such as verbally, non-verbally, and visually. Each type allows communication to flow between people to convey messages effectively. These types of communication are vital to the success of any organization or team.…
There are also situations when an informal communication is better than a formal one as it’s not a simple question of whether the audience to who the communication is being passed on to is part of the same organisation or individuals from outside the organisation.…
There are various different ways to care workers can adapt their style of communication to meet the needs of others. If for example they are dealing with a service user who has a speech impediment then they could use closed questions to allow them to communicate effectively on the other hand if a service user is able to talk and the care worker uses a lot of closed questions it could prevent effective communication as they are not given as much freedom to talk or explain how they feel. Using a lot of open questions (how, when, why?) allows the service user to expand of their answers and have effective communication with the care worker. The pace at which the worker speaks at can also be of great importance when trying to achieve effective communication they must change the pace at which they speak depending on the type of service users they are dealing with, for example if they are dealing with someone who is hard of hearing it may be beneficial for them to slow the pace at which they speak to allow the service user understand them. Many issues could arise if service users have misheard a worker and vice versa this could be because they may have thought they had heard them say they had already received their medication when they haven’t, this could have serious repercussions in the future. The tone which someone speaks can significantly change the type of message that is being communicated by speaking in a sharp tone it could upset someone.…
While all of the complexities of human communication can not be captured in a single model, this diagram will offer a reasonable begining. A sender source has a message in mind. The source intends to “encode” the message into language that will be understood by the receiver. Perhaps it is a statement of the sender’s preference for a particular outcome in a negotiation. The message may be encoded into verbal language or it may be encoded into nonverbal expression. Once encoded, the message is then transmitted –sent via voice or facial expression, or written statement, and through face-to-face interaction, video, letter, telegram, etc.- to the receiver.The receivers receptors pick up the transmission, and “recode” the message to give it meaning to the receiver. In a one way of communication cycle this would constitute a completed transmission. A source who puts his message in writing and sends it by mail to the receiver generally assumes that the message is received and understood. However, most communication –particularly in negotiation- involves continued dialogue and discussion between at least two parties. As a result, the receiver takes on a more active role in the communication process in two ways.…
Communication is a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior” (Merriam Webster Dictionary 2011). Communication can be verbal or non-verbal, and can also be done using the face to face or by telephone. Communication uses different channels for transmitting information. The use of e-mails, telephone calls, fax, postal mail, are just some of the few channels used for communicating. Every organization makes in choice in what channels of communication to use for passing information and employees need to know the specific channel of their organization for receiving up to date communication.…
Ruben and Stewart, in their book, “Communication and Human Behavior” explores the different ways communication can be defined. Subsequently, it provides a single definition of communication, which is, - “Human communication is a process through which individuals in relationships, groups, organizations and societies create and use information to relate to environment and one another” (Ruben & Stewart, 2006).…
Organizational communication is the process where information is exchanged and understood by two or more parties usually with the intention of motivating or influencing behavior (Kelly, 2000). Communication is simply the flow of information from a source to a receiver and back (Custom Text 2, 2006). It occurs everyday in all organizations. Therefore, it is necessary for us to be able to communicate effectively. Research has also established the importance of communication skills and how it is associated with the success of ones career (Custom Text 2, 2006).…
On the basis of your reading of book “Media effect” explain and elaborate the theory of agenda setting. Also highlight the agenda setting role of media with examples from Pakistani setting.…
The process of communication is defined as “an interpersonal process of sending and receiving symbols with messages attached to them” (Schermerhorn 2011, p.457). This in a practical sense is the ability to convey a person’s verbal or non-verbal messages to achieve an understanding of what they require (Brown & Cliquet 2008). This can be in the form of verbal conversation stating tasks that a person is required to do or in the non-verbal form which is usually in the system of body language to emphasise certain verbal directions. In terms of a business organisation, the manager must be effective in their communication otherwise their directions will be lost to either the employee, stakeholders or even the customers (Schermerhorn, 2011). This would lead to the fact that manager’s passing of information is only successful when they are actively telling the employee in regards to a task that they have to undertake. This can be in the form of active listening sessions or improving the means of communication. This can be through improving communication techniques in technology or closing barriers which are hindering effective communication (Schermerhorn 2011 p. 460 – 467). This theory must be applied to many businesses and…
There are two communication networks: formal and informal. Informal networks don’t follow hierarchical path, but formal do. In formal networks, communication flows can be vertical (at different level) and horizontal (at same level). In vertical flows, downward communication flows upper management to lower level including five elements: job instruction, rationale, ideology, information, and feedback. On contrast, upward should be positive, timely, support current policy, be sent directly to right person, and have intuitive appeal. In reality, horizontal communication is much more than vertical…
Communication is defined as the transmittance of information. Good communication involves a two way process either by a formal or informal means. It can be written, spoken or virtual or it can occur with people in groups or individually. Internal communication between employees is an essential foundation for the benefit of any organisation. As the workforce diversifies, it has become one of the most important forms of communication to the organisation. The purposes of internal communications are to manage the receipt and dispatch of information to the users, build stronger internal associations and act as a means of process support for the organization.…