Communication and Service User
CU2941 Use and Development Systems that Promote Communication
Case Study
Evaluate your current communication methods and how you feel they could be improved, focusing on the four outcomes on the guidance notes for this unit. Worksheet 3 will help you identify your existing communication methods. Please ensure you include all of the assessment criteria some of which will have already have been covered by the worksheets.
Your case study needs to reflect your actual work settings and you will need to upload evidence of previous and updates communication methods.
Examples must include some of the following: * Service User Case Notes (Including History) * Risk Assessments * Handover notes
Review the range of groups and individuals whose communication needs must be addressed in own job role
As Deputy Manager it is part of my job role to be able to communicate with a range of groups and individuals. I regularly change the use of my language on a variant of levels dependant on the target audience. I deal daily with older people (service users) who respond effectively to language relevant to them, normally within a relatively informal setting.
I am responsible for information sharing across a wide range of professionals and relatives, including Social Services, Health Workers and Head Office Personnel and so my approach needs to be that of a more professional nature when dealing with them. Not only do I have to communicate with all of the above verbally but via email, telephone and via post. It is even equally important that I am able to do so clearly and effectively in this instance. My education and training that I have completed/undergone has helped in my progression and development in this area.
It is important I train and develop staff knowledge and understanding on how to change and develop their use of language and other communication techniques in order to break down any barriers they may face, particularly when dealing with service
Case Study
Evaluate your current communication methods and how you feel they could be improved, focusing on the four outcomes on the guidance notes for this unit. Worksheet 3 will help you identify your existing communication methods. Please ensure you include all of the assessment criteria some of which will have already have been covered by the worksheets.
Your case study needs to reflect your actual work settings and you will need to upload evidence of previous and updates communication methods.
Examples must include some of the following: * Service User Case Notes (Including History) * Risk Assessments * Handover notes
Review the range of groups and individuals whose communication needs must be addressed in own job role
As Deputy Manager it is part of my job role to be able to communicate with a range of groups and individuals. I regularly change the use of my language on a variant of levels dependant on the target audience. I deal daily with older people (service users) who respond effectively to language relevant to them, normally within a relatively informal setting.
I am responsible for information sharing across a wide range of professionals and relatives, including Social Services, Health Workers and Head Office Personnel and so my approach needs to be that of a more professional nature when dealing with them. Not only do I have to communicate with all of the above verbally but via email, telephone and via post. It is even equally important that I am able to do so clearly and effectively in this instance. My education and training that I have completed/undergone has helped in my progression and development in this area.
It is important I train and develop staff knowledge and understanding on how to change and develop their use of language and other communication techniques in order to break down any barriers they may face, particularly when dealing with service