Communication in Health, Social Care
INTRODUCTION TO COMMUNICATION IN HEALTH, SOCIAL CARE
OR CHILDREN'S AND YOUNG PEOPLE'S SETTINGS
1.1 Identify different reasons people communicate
“Communication is a process of passing information and understanding from one person to another”Keith Davis) We are social being and always depend on each others in everyday life. People communicate to build and maintain relationships - family, parenting, community. Communication is necessary for emotional intimacy. People communicate to conduct business/commerce, to help/support each other, to learn/educate, for pleasure - story telling, film, music, art, theatre, etc.
1.2 Explain how effective communication affects all aspects of own work.
Effective communication is to understand service user and assist them in according to that. Nothing can be done properly without a complete communication. As a care worker, if I could not able to communicate with my service user because of communication barrier then the service would be unsuccessful. We used to do different type of jobs in our care job like vulnerable adult care, elderly peoples care for their personal as well as domestic care with different mental, physical and environmental situation where effective communication is a must in term of provide proper service. Effective communication, including active listening, can be hard work. People who work in health or social care environments tend to enjoy learning about other people and their lives. Things can go wrong, however, if: • the context is wrong, e.g. the surroundings are unsuitable due to lack of privacy • the service provider and service user are mismatched. Sometimes communication breaks down because of factors such as age, education level, gender and ethnic background • person withholds information because they fear being judged, for example, they have taken illegal drugs • a person fears that confidentiality will be broken, even though this should
OR CHILDREN'S AND YOUNG PEOPLE'S SETTINGS
1.1 Identify different reasons people communicate
“Communication is a process of passing information and understanding from one person to another”Keith Davis) We are social being and always depend on each others in everyday life. People communicate to build and maintain relationships - family, parenting, community. Communication is necessary for emotional intimacy. People communicate to conduct business/commerce, to help/support each other, to learn/educate, for pleasure - story telling, film, music, art, theatre, etc.
1.2 Explain how effective communication affects all aspects of own work.
Effective communication is to understand service user and assist them in according to that. Nothing can be done properly without a complete communication. As a care worker, if I could not able to communicate with my service user because of communication barrier then the service would be unsuccessful. We used to do different type of jobs in our care job like vulnerable adult care, elderly peoples care for their personal as well as domestic care with different mental, physical and environmental situation where effective communication is a must in term of provide proper service. Effective communication, including active listening, can be hard work. People who work in health or social care environments tend to enjoy learning about other people and their lives. Things can go wrong, however, if: • the context is wrong, e.g. the surroundings are unsuitable due to lack of privacy • the service provider and service user are mismatched. Sometimes communication breaks down because of factors such as age, education level, gender and ethnic background • person withholds information because they fear being judged, for example, they have taken illegal drugs • a person fears that confidentiality will be broken, even though this should