Compliance And Situational Responsiveness

Stephanie your knowledge of work has been demonstrated as very good. You are explain to participants confidently the parameters of the services available, the process for the work to be complete and the resources available in the community. You have improved in your knowledge of HCBS policy, procedures and regulations. You respect for confidentiality is seen through asking pertinent questions of the caller to identify themselves and then limiting the information given to what is needed.

Situational responsiveness has been satisfactory as you remain professional dealing with difficult callers, frequent changes in local and agency policy, as well as accepting new assignments. Stephanie you accept both praise and constructive criticism
well as an employee should. You notify supervision/management of issue that my come up on calls as appropriate. I commend you as an independent worker able to work through difficulties met. As a team member Stephanie, you and our opinion is valued.

Your organizational skills allow for use of planning to assure all skill survey are completed within timeframes given. You have attended all regional, trainings and group meetings, as well as respond to request for input when seen as necessary or requested to help improve the team process. The knowledge that you possess is willingly shared with others when project specialist sit for on the job training. You received a compliment that explained each step well in detail.